/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my labels!
Lucas F
Translated review
Answer from Petit-Fernand
Hello Lucas, We're sorry about this delivery anomaly with La Poste. You can contact our customer service by email at [email protected] with your order number or by phone so that we can offer you a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Very disgusted. I will not order again
Mimi Mh
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Please contact our Customer Service at [email protected] with your order number so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my order after a month of purchase and I can't get into my account to do tracking. Could you please support me?
Tognarini A.
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Answer from Petit-Fernand
Good morning Agnes, Thank you for your message. I am very sorry to hear that. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my order
Axelle Od
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Answer from Petit-Fernand
Hello Axelle, Thank you for your message. We have just contacted you to propose a solution. We're sorry about this delivery anomaly by the postal services. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought a water bottle for my son. Cap broke after 3 and a half months. Unfortunately they are only guaranteed for 3 months. A shame, no commercial gesture and the products are not solid. I can't recommend it.
Annabelle Jacquier
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Answer from Petit-Fernand
Hello Annabelle, Further to our exchange, I confirm the return of your stopper. You will then be able to continue using your gourd. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I am extremely disappointed by my experience with C-MonEtiquette: from the delivery time of my order to the quality of the iron-on labels (which peel off after the 1st wash).
Steph A
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Answer from Petit-Fernand
Thank you for writing to us. We're sorry to hear that your order arrived late via La Poste. Concerning your labels, we invite you to contact our customer service at [email protected] with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers came off during washing.
Dammie
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Answer from Petit-Fernand
Hello Dammie, We are sorry to hear that your labels are peeling off. Please send us an email with your order number so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not received my order and the mail says that I have.
Silvia
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Answer from Petit-Fernand
Hi Silvia, Thank you for letting us know. We have sent you an email to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Not as great as advertised. Name sticker was peeling off 4 days after sticking. The item of clothing hadn't even been through a wash. I don't recommend!
Piraveena S.
Answer from Petit-Fernand
Hello Piraveena, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
1
/5
★☆☆☆☆
I've been given the wrong names
Theisen Aude
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Answer from Petit-Fernand
Hello Aude, Thank you for your message. We are very sorry about this error. We will send you back the labels with your name on them as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have been ordering stickers for 5 years and this one, without a doubt has been the worst. They have fallen off all my garments and I have followed the instructions as in previous years. I don't think I will repeat the experience for another year.
Isabel Gonzalez P
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Answer from Petit-Fernand
Hi Isabel, Thank you for your message and your loyalty. You can send us an email to [email protected] with your order number so that our customer service team can help you with your labels. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my August order, it's now the end of December, it's a scam.
Khaoula Inspiration
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Answer from Petit-Fernand
Hello, We are sorry that your order did not arrive by post. Please contact our customer service department at [email protected] so that we can help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Labels don't fit
Vero Descroix
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Answer from Petit-Fernand
Hello Véronique, Thank you for writing to us. We're sorry to hear that your labels are coming off. We've just e-mailed you to try and find a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
Audrey Martinez
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Answer from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
For the moment I have not received the order.
Quentin
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Answer from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
They don't fit, even though I followed the instructions.
Mick Mick
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Answer from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
1
/5
★☆☆☆☆
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
Jacqueline Kelley
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Answer from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Adele J.
Answer from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived!!!
Antonia M.
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Answer from Petit-Fernand
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
Ikisse
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
Magnani N.
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Answer from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Ana María
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Answer from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
Anja K.
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Answer from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
1
/5
★☆☆☆☆
I DID NOT RECEIVE THE ORDER
Elisa
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Answer from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never got it. Customer service didn't get back to me
Gi
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Answer from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
It is not clear which article
J.goldbach
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Answer from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received the labels, yet they tell me it's delivered.
Pierrette Akaho
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Answer from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
It has not arrived yet and I have no news and I sent an email and no one has answered me.
Luisa Dominguez Barreno
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Answer from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
Kunde
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Answer from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
1
/5
★☆☆☆☆
I did not receive my order
Marie-aude Hody
Translated review
Answer from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette