/10
★★★★★
based on 126718 reviews published
★★★★★
based on 126718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order never arrived and tried contracting the company with no response
Kimberly
Answer from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
Martina E.
Translated review
Answer from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I sent the incident through the web and they never responded.
Alejandra Paredes
Translated review
Answer from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
Em
Translated review
Answer from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Betul S.
Answer from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I received some stilettos that were not mine.
Maria Thomas Comas
Translated review
Answer from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Poor image
Humeau
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
Leydi Barrientos
Translated review
Answer from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels are small, not like the photos on the site.
Lescure Veronique
Translated review
Answer from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
Mjnt
Translated review
Answer from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
Arkalyis
Translated review
Answer from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
Invité
Translated review
Answer from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
Kg
Translated review
Answer from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! No return to my emails payment validated!
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Sophie
Answer from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
1
/5
★☆☆☆☆
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
Cintia Blasco Clemente
Translated review
Answer from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!
Marie
Translated review
Answer from Petit-Fernand
Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.
Karina
Answer from Petit-Fernand
Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad
1
/5
★☆☆☆☆
I never received my order !!!!
Emi C
Translated review
Answer from Petit-Fernand
Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere
Carole Curtil
Translated review
Answer from Petit-Fernand
Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again
Anita Rodriguez
Translated review
Answer from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!
Anita Rodriguez
Translated review
Answer from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order?
Karime López
Translated review
Answer from Petit-Fernand
Good morning Karima, We are sorry to hear that the post office has not delivered your order yet. I confirm that we will resend it to you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
First order not received Return proposal or refund Return decision... Did not receive second shipment.
Pauline Bocquet
Translated review
Answer from Petit-Fernand
Hello Pauline, We are sorry that your order did not arrive by post. I can confirm that we have processed your refund. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.
Valentina
Translated review
Answer from Petit-Fernand
Good morning Valentina, we thank you for your message. From here we do not have enough data to be able to trace your order. I kindly ask you to contact us by phone at +33 5 86 80 00 96 or send us an email to [email protected] specifying your order number so that we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have bought the stick on clothing labels , have followed the instructions, waited 24h, worn and then washed at 40 degrees and my surprise was half of the labels were removed from the tag, I thought I will spend more money for quality but what a disappointment will not buy again !
Neila O.
Answer from Petit-Fernand
Hello, We are really sorry to hear that your stick on labels have come off. We are going to send you a replacement. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Export fees from France to Switzerland. ... I was not thinking of spending the 20% of my purchase on this fee, it was not indicated. I won't buy from you again.
Elena
Translated review
Answer from Petit-Fernand
Hi Elena, We'll be in touch later today to find a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have never received my order. I have complained and have been given another deadline. I was told to contact you again if I did not receive it within that time, but I am still waiting for a response (and it has been almost two months).
Ángela
Translated review
Answer from Petit-Fernand
Good morning Angela, We are sorry for this delivery anomaly on the part of Correos. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I paid for expedited shipping instead the package arrived to me in unneeded time. I had even sent an email explaining my problem and they replied saying to ask my post office. If I pay for expedited shipping it is because I need it in a short period of time and shipping is not my problem otherwise I would have saved myself that money. The package arrived to me after so many days and I was not even refunded for the inconvenience I had. I will not buy labels from this site again.
Barbara D.
Translated review
Answer from Petit-Fernand
Good morning Barbara, we are very sorry that chronopost delivered your order late. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on August 23rd and I'm still waiting for it... I don't know why you take orders if you can't ship them. Scam!
Rosa Ponce
Translated review
Answer from Petit-Fernand
Good morning Rosa, We sincerely regret that Correos did not deliver your order. Please contact us directly at [email protected] with your order number so that we can help you as soon as possible. Have a nice day, Camille Petit-Fernand