/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The letter still hasn't arrived.
Silke
Translated review
Answer from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
Alexia Olivesi
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Answer from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
Silvia
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Answer from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have received nothing after 9 working days!
Inês
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Answer from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from you
Béatrice Leroy
Translated review
Answer from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
Sabrina Pereira
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Answer from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
Ms Amélie B
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Answer from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
Angelique K.
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Answer from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order never arrived and tried contracting the company with no response
Kimberly
Answer from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
Martina E.
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Answer from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I sent the incident through the web and they never responded.
Alejandra Paredes
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Answer from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
Em
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Answer from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Betul S.
Answer from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I received some stilettos that were not mine.
Maria Thomas Comas
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Answer from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Poor image
Humeau
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
Leydi Barrientos
Translated review
Answer from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels are small, not like the photos on the site.
Lescure Veronique
Translated review
Answer from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
Mjnt
Translated review
Answer from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
Arkalyis
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Answer from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
Invité
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Answer from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
Kg
Translated review
Answer from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! No return to my emails payment validated!
Sarah
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Answer from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Sophie
Answer from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
1
/5
★☆☆☆☆
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
Cintia Blasco Clemente
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Answer from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!
Marie
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Answer from Petit-Fernand
Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.
Karina
Answer from Petit-Fernand
Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad
1
/5
★☆☆☆☆
I never received my order !!!!
Emi C
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Answer from Petit-Fernand
Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere
Carole Curtil
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Answer from Petit-Fernand
Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again
Anita Rodriguez
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Answer from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!
Anita Rodriguez
Translated review
Answer from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand