/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order?
Karime López
Translated review
Answer from Petit-Fernand
Good morning Karima, We are sorry to hear that the post office has not delivered your order yet. I confirm that we will resend it to you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
First order not received Return proposal or refund Return decision... Did not receive second shipment.
Pauline Bocquet
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Answer from Petit-Fernand
Hello Pauline, We are sorry that your order did not arrive by post. I can confirm that we have processed your refund. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.
Valentina
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Answer from Petit-Fernand
Good morning Valentina, we thank you for your message. From here we do not have enough data to be able to trace your order. I kindly ask you to contact us by phone at +33 5 86 80 00 96 or send us an email to [email protected] specifying your order number so that we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have bought the stick on clothing labels , have followed the instructions, waited 24h, worn and then washed at 40 degrees and my surprise was half of the labels were removed from the tag, I thought I will spend more money for quality but what a disappointment will not buy again !
Neila O.
Answer from Petit-Fernand
Hello, We are really sorry to hear that your stick on labels have come off. We are going to send you a replacement. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Export fees from France to Switzerland. ... I was not thinking of spending the 20% of my purchase on this fee, it was not indicated. I won't buy from you again.
Elena
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Answer from Petit-Fernand
Hi Elena, We'll be in touch later today to find a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have never received my order. I have complained and have been given another deadline. I was told to contact you again if I did not receive it within that time, but I am still waiting for a response (and it has been almost two months).
Ángela
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Answer from Petit-Fernand
Good morning Angela, We are sorry for this delivery anomaly on the part of Correos. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I paid for expedited shipping instead the package arrived to me in unneeded time. I had even sent an email explaining my problem and they replied saying to ask my post office. If I pay for expedited shipping it is because I need it in a short period of time and shipping is not my problem otherwise I would have saved myself that money. The package arrived to me after so many days and I was not even refunded for the inconvenience I had. I will not buy labels from this site again.
Barbara D.
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Answer from Petit-Fernand
Good morning Barbara, we are very sorry that chronopost delivered your order late. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on August 23rd and I'm still waiting for it... I don't know why you take orders if you can't ship them. Scam!
Rosa Ponce
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Answer from Petit-Fernand
Good morning Rosa, We sincerely regret that Correos did not deliver your order. Please contact us directly at [email protected] with your order number so that we can help you as soon as possible. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've used this company in the past always been great but this time my order hasn't arrived. I have contacted customer services twice and no one has helped me, or helped get the order to me.
Georgina S.
Answer from Petit-Fernand
Hello, We are really sorry to hear that you have not yet receive your order. We have sent you an email to help. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the order
Anna F.
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Answer from Petit-Fernand
Good morning Anna, we are sorry that you did not receive your order. You will be contacted later today by one of our operators to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Shipment never arrived
Antonella F.
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Answer from Petit-Fernand
Dear Antonella, I am sorry that your first shipment did not arrive. A customer service representative has arranged to resend your order. We remain available for any information you may need. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I placed an order that with standard shipping never arrived. I contacted support who kindly re-sent the purchased products with tracking and they arrived after more than 10 days. The shipping is too slow and inadequate. I don't know if I will shop on this site in the future. However, the products received are the same as the photos on the site and well made. But very disappointed with such a long time.
Cristina P.
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Answer from Petit-Fernand
Good morning Maria Cristina, we are glad that you are satisfied with the quality of the products. We are sorry that your order was delayed, unfortunately mail delays are not our fault. Customer service remains always available to propose a new solution together, as in your case. See you soon for a new purchase Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received the order so I thought it was a scam.
Elena Segundo
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Answer from Petit-Fernand
Hi Elena, We are sincerely sorry to hear that Correos has not delivered your order yet. I confirm that we will send it to you again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Product arrived late, despite having paid for expedited shipping
Magdalena
Translated review
Answer from Petit-Fernand
Good morning Magdalena, Despite the delivery, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Leaky water bottle and broken cap on second day
Utilisateur
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that your cap is defective. I can confirm that we will send it back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Shipping was very slow. The quality of the product was not as expected with respect to the price One of the products came battered.
Cristina Hernandez
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Answer from Petit-Fernand
Good morning Cristina, We sincerely regret that our products have not convinced you because quality is our priority. We have just contacted you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered labels for both my children from this company, one set of the iron on ones and the other the sticker ones. Mine actually arrived after seeing so many comments that theirs didn't and there were no response from the company, so I was pleased! Here's where it became a waste of money
The sticker ones were practically pointless after a hour, peeling off bottles/clothing- may aswell used a sticker out of a sticker book! The iron on ones seemed very sturdy once applied so I was a bit more hopeful for them, unfortunately after 1 wash they are all falling off. Please save your money and don't use this company and fall for their colourful advertising with false positive reviews- they are also deleting all the negative reviews!
Consumer
Answer from Petit-Fernand
Hello, We are very sorry to hear that our products did not meet your expectations and that you have waited so long to receive them. The quality of our products is our priority and should not come off so easily. Please contact us by email at [email protected] with your order number so that we can help you as quickly as possible with this situation. We sincerely apologise for this situation. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Slow shipping
Mariangela S.
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Answer from Petit-Fernand
Good morning Mariangela, we are sorry you have experienced delays with your shipment. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received
Anna Tur
Translated review
Answer from Petit-Fernand
Hi Anna, We are sincerely sorry to hear that Correos has not yet delivered your order. We will contact you today to help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?
Sibely Moreno
Translated review
Answer from Petit-Fernand
Hi Sibely, We are sorry that you have not received your order yet. I confirm that the second shipment we have sent you is on its way and will arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.
Mamen
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Answer from Petit-Fernand
Good morning Mamen, We sincerely regret that Correos has not yet delivered your order. We will contact you today to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Never came. It's been 3 weeks since I've received the dispatch email and still haven't received them.
Atiley
Answer from Petit-Fernand
Hello, We are really sorry to hear that you have not yet received your order. Can you please contact us at [email protected] so we can help you as soon as possible. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the order placed on 5/9/2023.
Tania
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Answer from Petit-Fernand
Good morning, Indeed, Correos should have already delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Good afternoon I have not yet received the stickers I ordered on September 3 and my son is crazy to have them.
Imbas
Translated review
Answer from Petit-Fernand
Good morning Inma, We are sorry that you have not yet received your order. I confirm that the second shipment that we have made to you is on its way and the Post Office will not take long to deliver it. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product never arrived
Isabel Hersen
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly. I confirm that your order has been fully refunded. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
It arrived very late and I don't think the quality is great, the stickers peel off.
Miriam Algarra
Translated review
Answer from Petit-Fernand
Good morning, It is not normal for your labels to peel off. We will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I cannot value it because I do not
Patricia Trejo Calenti
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Late and wrong, a total disaster
Valentin Solano Cáceres
Translated review
Answer from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the package
Ge
Translated review
Answer from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
1
/5
★☆☆☆☆
I am not satisfied at all, at the first wash it fell off, so lousy.
Macarena Morales Aragón
Translated review
Answer from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf