/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
Sara
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Answer from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Product never received!
Lidia A.
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Answer from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
It never came to me
Laura A.
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Answer from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
Elena C.
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Answer from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
Maria
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Answer from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
1
/5
★☆☆☆☆
Arrived much later than the money paid er express shipping
Cristina
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Answer from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never got it, sorry but this time I can't say anything positive
Matsiuk V.
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Answer from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I paid fast shipping 9.50 but it was not fast at all (48h)
Marina F.
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Answer from Petit-Fernand
Good morning Marina, we are sorry that your order did not arrive on time. One of our operators will contact you later today. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Disappointed by the personalized boxes, it's a simple sticker stuck on the box, I could have done it myself and the price is quite for the item. Too bad the box looks so cute on the website. I wouldn't recommend this site again.
Nas
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Answer from Petit-Fernand
Hello, We are sorry to learn that our product does not correspond to your expectations. The stickers are personalized for our lunchbox so that the children can change them over time to suit their tastes. We still hope that the quality of our product meets your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The processing time was 5 working days instead of 48 hours! Delivery time by post one week within Germany! After a long wait, the stickers were much smaller than pictured/imagined. Conclusion: better to print them out yourself at DM or rossmann
Nurcan I.
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Answer from Petit-Fernand
Hello, we are sorry that it has taken longer than expected. ?? We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
1
/5
★☆☆☆☆
I have not received my order and I ordered it more than 20 days ago.
Desiree Sanz
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Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
Jessica Castillo Campos
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The order was never delivered to me.
Aa
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Answer from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
This is the second time I have had an order not arrive on time.
Bt
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Answer from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've placed an order more than a month ago and still didn't receive it.
Adelina V.
Answer from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the product I purchased
Maria Sardon
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received anything, and no one contacts me after several attempts to contact me.
Linda González Proaño
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived
Eleonora A.
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Answer from Petit-Fernand
Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The delivery of the stickers takes a long time, more than the time they put, to me they arrived late and already for my child in his nursery they did not help me, because they had to use others.
Micaela Montagna
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Answer from Petit-Fernand
Good morning, We are very sorry for this delay on the part of Correos. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The goods never reached me
Valentina C.
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Answer from Petit-Fernand
Good morning Valentina, we are very sorry that you did not receive your order. We promptly refunded your order as you requested. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I DID NOT GET THE PACKAGE I ORDERED
Federico F.
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Answer from Petit-Fernand
Good morning Federico, we are very sorry for this anomaly and that you did not receive your order. We have in fact proceeded to refund you inegrally for it. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
They have arrived late from the. Unforeseen date
Roxana Maria B?cescu
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Answer from Petit-Fernand
Good morning, We are sincerely sorry to hear that you had to wait so long. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Longer delivery time than stated at time of order
Elisabetta V.
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Answer from Petit-Fernand
Good morning Elisabbetta, we are very sorry that the delivery time was long, unfortunately we cannot intervene on postal delays, however we hope you liked our product and are satisfied. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Irati Ibarzabal
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Answer from Petit-Fernand
Hi Irati, we have sent you an email to help you and apologize for these two deliveries. Have a nice day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
The labels never arrived and my money was lost
Raffaela B.
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Answer from Petit-Fernand
Good morning Raffaela, we are really sorry for this anomaly, we will contact you in the day to find a solution together as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received it or after fifteen days to see what happens.
Amelia D. Sánchez Hernandez
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Answer from Petit-Fernand
Good morning, We sincerely regret that your order has not yet been delivered to you. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nefarious service, they do not answer to the mails nor to the telephone and when you ask for the reimbursement there if that they answer, from the day 13.09.23 without order. Spying on the refund. Very bad
Cristina Vilchez Mariscal
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Answer from Petit-Fernand
Good morning Cristina, We made the refund on 27/09, and as we are at 28/09, it will be reflected in the next few days. We are sorry that you did not receive it on time. Regards Sandra from Petit-Fernand
1
/5
★☆☆☆☆
This is the second time I have not received my shipment.
Soniacorbacho
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Answer from Petit-Fernand
Hi Sonia, we have tried to contact you by phone to reassure you. Your order is about to arrive. If you have any questions, please contact us by phone to help you. Regards, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order and I claimed it. It is the n° 2000972822 . I placed my order on August 30 !!!!
Laia Oró
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Answer from Petit-Fernand
Hi Laia, we are very sorry because we were waiting for your reply. As you didn't write us back, we considered it delivered. We have sent you an email to help you and give you the solution you need. Regards, Sandra from Petit-Fernand.
1
/5
★☆☆☆☆
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
Daniel Fang Bove
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Answer from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand