Reviews Petit-Fernand

I did not receive my order

I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.

I didn't receive my order and I contacted you by email but didn't receive any response

They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.

I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!

Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money

Hello I never received my order. I was charged. I do not recommend this site. Big scam?

Items come off after one wash followed instructions.

Still have not received my product

I have not received my order

My order did not arrive

I haven't gotten them yet, I've sent emails and no response

One month for an order that has not yet arrived Inconclusive assistance

They do not meet the delivery times. I still have not received my order of 28/8. I find the communication with the company and the shipping service unfortunate.

It took almost 1 month to arrive!

I'll preface this by saying that I had already purchased last year and I had no problems, in fact, also because otherwise I would never have ordered again. my order says it was delivered on 26.08 but to date I still have not received anything.. my mistake that I did not request tracking of the package, although reading the various reviews to many did not help at all....school starts this Friday but I still do not have the material.

I ordered stickers on August 28, never arrived. You can't track the shipment, there is no tracking number, they entrust the French postal services with what you purchased and then no one knows anything about your shipment anymore. You call customer service and they don't know what to answer unless we process a refund. And you're left without personalized first and last name labels on the eve of your child starting school. So don't buy because if you buy and they get to you it's just luck.

I never received my products. I emailed Petit-Fernand about it but did not get any response. Thats dissapointing.

My order never arrived. I contacted Petit Fernand and never got a replay

We did not receive anything

I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a “it'll be there soon, have a nice day” type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.

My order has still not arrived after three weeks

The stickers after two weeks did not arrive and I was refunded everything.

Order has not arrived

The stickers are far too big and don't really hold

Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!

I have not yet been delivered the products ordered on August 17, 2023

Most came off on the first wash?!

Terrible customer service until today no feedback received Order has not arrived until today But nobody cares either Thanks for nothing 30 for the garbage can NEVER AGAIN !!!!

Poor doesn't stick

Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.

I haven't received my order and it's been more than 3 weeks

Goods have not arrived

Labels lifted in 1st week

Never received my order!

I have not received !!!!

Package has not arrived

I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms

Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!

Completely wrong order