/10
★★★★★
based on 128990 reviews published
★★★★★
based on 128990 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
Joaquín Carballo
Translated review
Answer from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
Sabrina
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Answer from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order yet
Victoria Sevillano
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Answer from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
Félicie Dembi
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Answer from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
Lizeth Muñoz
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Answer from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
Laura Reyes Canales
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Answer from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
Luana S.
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Answer from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I didn't get my order
Claudia
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Answer from Petit-Fernand
Good morning Claudia, We are sorry that you did not receive your order, however we promptly found a solution to this anomaly and you have been refunded. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I still have not recieved my order.
Louise T.
Answer from Petit-Fernand
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Very bad experience: more than a week's delay in producing the labels, no warning message about the extended lead times, barely sincere apologies, no spontaneous commercial gesture. Between amateurism, flippancy and incompetence, I don't know what best qualifies them to be avoided.
Charlie
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Answer from Petit-Fernand
Hello, thank you for taking the time to write to us. We are sorry that your experience with us was not satisfactory. We have just contacted you by phone and email to follow up on our previous exchanges offering you a solution! Have a nice day? The C-MonEtiquette team
1
/5
★☆☆☆☆
Very unhappy. I have not received the shipment. I live in the Canary Islands, I will ask for my money back.
Raquel Santana Estupiñan
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Answer from Petit-Fernand
Good morning, We are sorry for this delay on the part of Correos. The second shipment we sent you is about to arrive. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Ordered the labels in late August did not arrive (school started), then after several emails I contact customer service who says we'll send them back but those haven't shown up yet either... The order is in my Wife's name.... Update 02/11 on third attempt made after call the labels arrived.
Antonio
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Answer from Petit-Fernand
Good morning Antonio, we are very sorry that you did not receive your order. We can offer you solutions to solve the problem, please contact us by phone or email specifying your order number and we will help you as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
They charge almost 10 for express delivery (24/48h). In my case I did not receive it in that time and I have not been refunded.
Ramon Foix
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Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have contacted you to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The order did not arrive after more than 3 weeks.
Ana
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Answer from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. I confirm that we have reimbursed you for your order. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The transport is terrible, you order it urgently and it arrives in 15 days. It happened to me with one order, I gave them another chance with another and with both the same thing happened to me.
María Del Mar Arribas Iglesias
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Answer from Petit-Fernand
Good morning, We are sorry that SEUR has taken so long to deliver your order. I confirm that we have refunded the shipping costs. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The times I have ordered labels you do not meet the deadlines. The material is good, but you should meet your deadlines.
Ana Tabares
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Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos did not meet the delivery deadlines. However, we are delighted to hear that you liked our products. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Shipping takes far too long and then without a tracking number. There are a thousand other sites that do it better. That's why I no longer order here.
Ks
Translated review
Answer from Petit-Fernand
Hello, After checking, we have to realize that you did not have tracking because you opted for standard delivery without a tracking number. However, we also offer tracking as well as express delivery. Have a nice day, The EsIstMeins Team
1
/5
★☆☆☆☆
I bought iron-on labels.... and they go off as soon as I wash them for the first time (30°- spin 600). I'm very disappointed. Yet the writing and the choice of small images is really nice.
Anaïs G.
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Answer from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's abnormal for them to come off if they've been applied correctly. I've just e-mailed you to try to understand the situation better and help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my labels since September 4, apparently because of the Chronopost problem, but now it's just the post office, which still hasn't delivered anything.
Chai So
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Answer from Petit-Fernand
Hello, I'm sorry to read that your order has suffered a delivery incident. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I never got my stickers
Nicky
Answer from Petit-Fernand
Hello Nicky, we are sorry to hear you never received your order! It was shipped at the beginning of September, with a tracking number. I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order. I had made a request for express delivery which I paid 9.5 euros for. The parcel never arrived. Customer service reimbursed me the 9.5 euros but I still haven't received my parcel. I asked my neighbors if the deliveryman had gone to the wrong letterbox but they didn't receive anything.
Pascale Delebarre
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Answer from Petit-Fernand
Hello, I'm sorry that your order has been subject to a delivery anomaly by Chronopost. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Well the package never arrived .
Brenda B.
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Answer from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The labels came off after the first wash despite meticulously following the installation instructions.
Fa Da
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Answer from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order NEVER Received
Cliente
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Answer from Petit-Fernand
Good morning Luisa. We are sorry to read this message. Unfortunately, we cannot intervene when the mail loses orders, which is why you were promptly refunded. We are also sorry that you did not receive your order. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Labels ordered in late August and shipped on September 2 never arrived! If the post office is not reliable, do not offer the service!
Eleonora B.
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Answer from Petit-Fernand
Good morning Eleonora, we are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I am waiting for my order since September 2,the day e6 was shipped. Very kind,I was assured that it will be sent back to me and will arrive soon...let's hope so because I have been buying these labels for years and have always been satisfied.
Simona T.
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Answer from Petit-Fernand
Good morning Simona, we are very sorry for the delay of your order. I will contact you later today with updates. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I spent more than 30 but the product never arrived
Miriam
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Answer from Petit-Fernand
Good morning Miriam, We are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have been waiting for the order for a month. They only give me the tracking number, which does not clarify anything. Order paid for, and no response from them.
Agurtzane Rodriguez
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The shipment took several weeks to arrive.
Rescol
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Answer from Petit-Fernand
Good morning, We are very sorry that it took so long for the post office to deliver your order. We hope you still like our products. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the product, I have claimed it and I still have not received it.
Vanessa Gómez Jimenez
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Answer from Petit-Fernand
Good morning, The second shipment is on its way to you and will arrive this week with Correos. Good morning, Camille Petit-Fernand