/10
★★★★★
based on 125951 reviews published
★★★★★
based on 125951 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
So the standard delivery failed by 8 days more than stated. The after-shipment service worked well.
Jorge Rodriguez
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. We hope that you still liked our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
So the labels are perfect, no worries on the site, it's easy, but I asked for delivery in 24 hours and paid 950 for delivery in 24 hours, and I waited 4 days for delivery, so not very cool, but they did what was necessary very quickly. I'd still recommend them because the clothing labels are objects.... Good help for back-to-school
Ophélie Bannier
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Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just sent you an email before helping you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The product did not arrive on schedule and I had to call customer service twice asking where the product went because the tracking showed that it had already arrived at my house. I needed it before school started and I ordered it 3 weeks in advance but it arrived safely.
Ayumi Nakayama
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Answer from Petit-Fernand
Good morning, We sincerely regret this delay in delivery. However, we hope you liked our labels. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Purchase with delivery in 24h included Saturday, but not respected. So in the end I had to do without. And a customer service that does not respond to messages.
Slm
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that your order did not arrive in time. We have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
The gourds are beautiful but not delivered in 5 working days as advertised on the site. Annoying when you don't have the gift for the big day. The package was opened but nothing was missing.
Jl
Translated review
Answer from Petit-Fernand
Hello Jérôme, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery anomaly. We have also contacted you by e-mail. Have a nice day, Ophélie C-MonEtiquette
2
/5
★★☆☆☆
Having paid for rapid delivery via chronopost, delivery scheduled for 02 September, I only received my parcel on Monday 4 September. Big disappointment for me who wanted to label my children's things before the start of the new school year.
Koutele Maxime
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Answer from Petit-Fernand
Hello, We are very sorry for this incident. We have opened a complaint on Chronopost following this late delivery. We have also reimbursed you for the delivery costs incurred. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
Nickel label, correct delivery time. However, the gourd we received was damaged. We reported it and no reply. Too bad, I wouldn't recommend it and wouldn't recommend it either.
Lp
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Answer from Petit-Fernand
Hello Laureen, Thank you for your message. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
2
/5
★★☆☆☆
I bought gourds for my grandchildren in 2021 and 2022. The bottles are very pretty. However, I was disappointed with the stoppers, which are very difficult for children to open and the stoppers are broken. It's a shame that these bottles have to stay in the cupboard.
Roseline
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Answer from Petit-Fernand
Hello Roseline, Thank you for your feedback. Please do not hesitate to contact customer service directly so that we can help you as best we can. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
I usually order my labels and this year the delivery times were longer than normal.
Carole Marceline
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Answer from Petit-Fernand
Hello, We're sorry for the delay due to the busy postal service. However, we have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
Nadine Aubinais
Translated review
Answer from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
The products are great but the delivery time was too long.
Chaouat Sophie
Translated review
Answer from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
3
/5
★★★☆☆
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
M. Porchet Alexandre
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Answer from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
It is all very nice design ... the bad thing is that the second day that the child returned from school had the bottle cap broken ... the good thing is that even if you do not have the cap if you cover it well does not lose water! But I would have liked it to be more resistant
Nilda Sanchez
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your bottle cap broke so easily. We have contacted you to help you. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Great product but delivery time was too long
Mimi
Translated review
Answer from Petit-Fernand
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
2
/5
★★☆☆☆
Pretty but not durable
Y M.
Translated review
Answer from Petit-Fernand
We are very sorry to hear that some labels started to peel off. This should absolutely not happen. We would like to get in contact with you over the email to find out more details and to offer you a solution. Kind regards, Ana
3
/5
★★★☆☆
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Lula32
Answer from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
3
/5
★★★☆☆
The stickers are cute, but the delivery took far too long.
Nina G.
Translated review
Answer from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
3
/5
★★★☆☆
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
Gabi S.
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Answer from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
3
/5
★★★☆☆
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
Karina
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Answer from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
3
/5
★★★☆☆
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
Patricia J
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Answer from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Emily L.
Answer from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
3
/5
★★★☆☆
The stickers are perfect but delivery took over 2-3 weeks
Emma
Answer from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand
2
/5
★★☆☆☆
Ordered over 3 weeks ago. Tracked and says they have been delivered but they haven't. I went by peoples recommendations and feel very disappointed
Fiona M.
Answer from Petit-Fernand
Hello Fiona, We are sorry to hear that you have not yet received your order! I believe my colleague has since assisted you with this matter and you opted for a new shipment. Jessica, Petit-Fernand
3
/5
★★★☆☆
Ordered labels for school uniform and were marked as delivered after waiting 10 days but didn't receive them. Took several attempts of reaching out to the company before they offered to resend or a refund. Patiently awaiting my refund now and disappointed as I'd heard such good things and the labels looked great on the website.
K
Answer from Petit-Fernand
Hello, we are terribly sorry there were some delays with the postal services, meaning you didn't receive your order within time! Jessica, Petit-Fernand
2
/5
★★☆☆☆
I paid extra for a 24h delivery and my parcel arrived... 72 hours later! So, for me, it's a totally useless extra charge. I wanted to ask for help but I corresponded with "a robot" and didn't find the help I needed.
Audrey B.
Translated review
Answer from Petit-Fernand
Hello. I'm sorry that the Chronopost delivery was not on time. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Labels took more than 3 weeks to arrive. Left a review and messaged regarding the labels and was offered a refund or for them to be shipped again but they arrived before that was needed. I've applied them to the clothes and they seem to be sticking ok.
Vb
Answer from Petit-Fernand
Hello, We are sorry to hear you have not received your labels on time for the start of school! I cannot see any order number or email attached to this review so cannot contact you directly to offer a refund. I invite you to contact us on your side and we will be happy to assist! Jessica, Petit-Fernand
3
/5
★★★☆☆
The heat adhesive labels are beautiful, the finish is great but the downside I find is that I do not end up fixing at all to the clothes and with washing and use they end up peeling off.
Raquel Sacristán Álvarez
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message. It is not normal for your labels to peel off like this. We will contact you to help you. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
I have had no success with the iron-on labels. They have come off my sons school uniforms the first time I have washed them. I followed all instructions and it was a normal wash cycle. Thank you for the reply. I have not received an email.
Leisa M.
Answer from Petit-Fernand
Hello Leisa, I am terribly sorry to hear that iron-on labels came off the first time you washed them! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
3
/5
★★★☆☆
The delivery took a while.
Anna
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
They look great but came off straight away in the washing machine! - I put them on the labels of clothes.
Emily M.
Answer from Petit-Fernand
Hello Emily, I am terribly sorry to hear that your labels came off straight away in the washing machine! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand