/10
★★★★★
based on 125975 reviews published
★★★★★
based on 125975 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery ?? delayed by more than a week, delivery at 9 . Never returns from you, please refund my express delivery which was never respected!
Claudia Burcea
Translated review
Answer from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Vanessa Cathérineau Wasielews
Translated review
Answer from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
All wrong from the beginning. I did not receive my order either of the two times it was ordered.... I say they didn't send it to me because the post office is not so useless. A M... everything. The company, the staff and the whole claim process. They set up contact channels and respond when they feel like it....
Maite Ferrandiz
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Answer from Petit-Fernand
Good morning, We are sorry to hear that none of the orders we have manufactured and shipped to you have arrived. This is not a usual situation on the part of Correos. I confirm that we have refunded your order. We try to help and answer our customers as best we can and as soon as possible. Good day, Camille Peit-Fernand
1
/5
★☆☆☆☆
I placed the order three weeks ago and I am still waiting. I contacted customer service and still have no response. They do not deliver on time at all. I hope they will give me an answer as soon as possible or refund my money.
Inés Picado Molares
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my order
Arminda Said Quintana
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive the order we sent you. I confirm that we have refunded your order in full. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I am still waiting for the product, when I was initially told that I would have it in 72 hours and then I was told 3 to 10 working days. I am still waiting after more than three weeks of ordering. It's a shame, hopefully it will arrive by Christmas, and I wanted it for the start of our children's school. Last year the same thing happened and we fell again trusting you.
Enrique Pérez Pérez
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Answer from Petit-Fernand
Good morning, We are sorry that express delivery is not possible on the islands. However, your order should have arrived by now. We have just contacted you by email to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my parcel, dated August 30, 2023, even though it's now September 16, so I can't comment favorably on my experience !!!!
Janice Modestin
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Answer from Petit-Fernand
Hello, I'm sorry you didn't receive your order. I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
Audrey Taranto
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Answer from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order yet
Melani Albar
Translated review
Answer from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
Maman ( Paris)
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Answer from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
Elita H.
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Answer from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
1
/5
★☆☆☆☆
Order arrived after one month and that only because I phoned to see what happened with my order...if not I would have received nothing.
Alexandra
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Answer from Petit-Fernand
Hello, we're very sorry that your order was delivered incorrectly by the postal service. However, we're delighted to have been able to help you, and your order should arrive within the week! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Part of the delivery (the address labels) were simply not delivered although they were confirmed in the AB.
Katrin W.
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Answer from Petit-Fernand
Hello, We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
1
/5
★☆☆☆☆
Extremely disappointed. Please leave. Order placed on August 28. Still waiting for my parcel. Indicated delivered on the site, but nothing in the mailbox. No response from customer service apart from an automatic e-mail. Really, go the other way.
Rachel
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Answer from Petit-Fernand
Hello, I'm sorry that your order is subject to a delivery anomaly by the postal services. I invite you to reply to the automatic e-mail you received so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived and they have not responded to my emails requesting a refund.
Anahí Fernández
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Answer from Petit-Fernand
Good morning, I confirm that we have made the refund of your order on 15/09. As we told you in our email, it will be visible in your bank account in the next few days. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
It has taken more than three weeks to arrive
Blanca
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Answer from Petit-Fernand
Good morning, We are sincerely sorry that your order took so long to arrive. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The order did not arrive and I had to request a refund.
Irene Fernandez Ramirez
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still have not received the tags. I have contacted customer service because I paid for tracking that is not showing and have not heard back.
Milena F.
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Answer from Petit-Fernand
Dear Milena, We are sorry for the late reply, your message had actually ended up in the spam box. We have replied to you to try to help you. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The labels keep peeling off clothing
Emma
Answer from Petit-Fernand
Hello Emma, we are terribly sorry that the quality of your labels is unsatisfactory! This is not normal and we have now reached you by email to offer a solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
DONT ORDER OF THIS WEBSITE!! Didn't receive my order and is impossible to get a response from emails shocking service clearly a scam and will be taking this further
Kelly
Answer from Petit-Fernand
Hello Kelly, Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Poor quality labels, they peel off after 1/2 washes. I lost time and money. Catastrophic experience
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
The labels don't take the hexagonal shape of the pencils and end up peeling off. I used to order from a competitor's site and their labels take the shape well and don't come off. The C mon etiquette labels come off the object and stick together in my son's pencil case. Very disappointed.
Milene
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
After almost a month waiting, I have not received the order, which is supposed to have been sent twice.... When I ask for explanations they only tell me that they have no idea what has happened... lousy customer service and no ability to solve the problems they cause the customer....
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. However, the second shipment that we have sent you is on its way and will not take long to arrive. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
After several weeks of waiting, I still haven't received anything.
Mario Da Cruz
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order. I have tried to contact customer services and have not received any response. I have requested my items to be sent or a refund.
Kathryn
Answer from Petit-Fernand
Hello Kathryn, We are sorry to hear your order hasn't reached you yet! We have replied to your email with the desired choices. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Bad quality! They came off after a wash. Product is overrated.
Invité
Answer from Petit-Fernand
Hello Supama, we are sorry to hear the quality of your labels is unsatisfactory. This shouldn't happen as the quality of our labels is checked on a regular basis. We have of course replied to your email with solutions. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I ordered the labels on August 29th and still have not received anything. I contacted them, they replied saying I could choose whether they would re-release the order or reimburse me, I replied and I'm still waiting I needed the labels for the beginning of September for my two children and I haven't been able to label anything. They could advise actual delivery times. A pity because I have bought from you before and I really like your products.
Anabel Aliaga
Translated review
Answer from Petit-Fernand
Good morning, We are sorry that this time the delivery had a problem. I confirm that we will resend your order. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Paying for express delivery only to receive the parcel a week later doesn't put you in a good mood Thermal labels don't stick I wouldn't recommend it
Alex
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced and that you are experiencing problems with your labels. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
They sent me exactly half the number of stickers I ordered from each pack. I ordered 2 packs of 50 units and they sent 25 units, and the last one was a pack of 60 and they only sent 30 units.
Maria Montalbán Cárdenas
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Answer from Petit-Fernand
Good morning, It is not normal that you have received your order in its entirety. We have just contacted you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered my parcel more than 3 weeks ago and it's still not delivered.
Olly Kim
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not received your order yet. Our team sent you an email to help you. Kind regards, Camille Petit-Fernand