/10
★★★★★
based on 128990 reviews published
★★★★★
based on 128990 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have purchased several years and the stickers have always been great. This time I placed the order on September 2, and I still haven't received it, I haven't gotten a satisfactory response either, the 3-10 business day delivery deadline has been exceeded. And I have had to mark the school supplies differently because I still don't know anything about my order.
Tamara
Translated review
Answer from Petit-Fernand
Good morning, You can email us at [email protected] with your order number so that we can help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have been ordering twice now and even though I asked for the order tracked, the ORDER DOES NOT REACH ME........... Too bad because the labels are cute, but I see myself forced to stop ordering from this site!!!
Silvia C.
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Answer from Petit-Fernand
Dear Silvia, We are sorry to hear about this non-delivery. Please be advised that we have already made the refund you requested. We remain at your disposal and wish you a good start to the week. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
We paid an additional fee to receive the package on time and we washed it later.
Ozouf Caroline
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Answer from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product
Virginia Torres Cifuentes
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Answer from Petit-Fernand
Good morning, We sincerely regret this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Ordered on September 3 and still not received on 18 !!!!!!
Une Maman Très Satisfaite
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Answer from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I paid for expedited shipping but the package arrived late. The labels are worth less than their price
Serena C.
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Answer from Petit-Fernand
Good morning Serena, we are sorry to hear that our labels did not meet your expectations. As communicated to you, we had already refunded your shipping costs as they did not conform to what the postal services indicated. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received the package or even a tracking number.
Juls
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Answer from Petit-Fernand
Dear Julia, We are sorry to hear about this anomaly on the shipment. Our customer service has already offered you a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
On the website the package with 50 labels shows delivered, but I never received it. Wrote 2 complaints and 1 email to customer service, never received a response.
Customer
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Answer from Petit-Fernand
Good morning, we are spicenti to hear that you have not received your order. We respond to all emails in 48 if, you have not received a response I encourage you to contact us again at [email protected] or messenger to make sure the message was delivered. Our customer service will be ready to help you! Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I had paid for the package to arrive within 18 hours, and I got it in Brussels 6 days later.
Cristina
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Answer from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I'm not satisfied because I paid a lot for express shipping and it took 6 days to receive them.
Mathilde Lapajon
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Answer from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately the labels came off in the first wash.
Bounatouf Hela
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Answer from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order and I have not received my refund.
Elimo
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Answer from Petit-Fernand
Good morning, I confirm that your refund was made on 07/09, it will be visible in your bank account within 7 working days. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
It is a scam, the orders do not arrive ...
Ana Maria Dominguez Garrocho
Translated review
Answer from Petit-Fernand
Good morning, We are sincerely sorry to hear that the post office did not deliver your order. We hope that you were able to place the express delivery order that we have offered to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Delivery ?? delayed by more than a week, delivery at 9 . Never returns from you, please refund my express delivery which was never respected!
Claudia Burcea
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Answer from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Vanessa Cathérineau Wasielews
Translated review
Answer from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
All wrong from the beginning. I did not receive my order either of the two times it was ordered.... I say they didn't send it to me because the post office is not so useless. A M... everything. The company, the staff and the whole claim process. They set up contact channels and respond when they feel like it....
Maite Ferrandiz
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Answer from Petit-Fernand
Good morning, We are sorry to hear that none of the orders we have manufactured and shipped to you have arrived. This is not a usual situation on the part of Correos. I confirm that we have refunded your order. We try to help and answer our customers as best we can and as soon as possible. Good day, Camille Peit-Fernand
1
/5
★☆☆☆☆
I placed the order three weeks ago and I am still waiting. I contacted customer service and still have no response. They do not deliver on time at all. I hope they will give me an answer as soon as possible or refund my money.
Inés Picado Molares
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my order
Arminda Said Quintana
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive the order we sent you. I confirm that we have refunded your order in full. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I am still waiting for the product, when I was initially told that I would have it in 72 hours and then I was told 3 to 10 working days. I am still waiting after more than three weeks of ordering. It's a shame, hopefully it will arrive by Christmas, and I wanted it for the start of our children's school. Last year the same thing happened and we fell again trusting you.
Enrique Pérez Pérez
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Answer from Petit-Fernand
Good morning, We are sorry that express delivery is not possible on the islands. However, your order should have arrived by now. We have just contacted you by email to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my parcel, dated August 30, 2023, even though it's now September 16, so I can't comment favorably on my experience !!!!
Janice Modestin
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Answer from Petit-Fernand
Hello, I'm sorry you didn't receive your order. I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
Audrey Taranto
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Answer from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order yet
Melani Albar
Translated review
Answer from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
Maman ( Paris)
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Answer from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
Elita H.
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Answer from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
1
/5
★☆☆☆☆
Order arrived after one month and that only because I phoned to see what happened with my order...if not I would have received nothing.
Alexandra
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Answer from Petit-Fernand
Hello, we're very sorry that your order was delivered incorrectly by the postal service. However, we're delighted to have been able to help you, and your order should arrive within the week! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Part of the delivery (the address labels) were simply not delivered although they were confirmed in the AB.
Katrin W.
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Answer from Petit-Fernand
Hello, We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
1
/5
★☆☆☆☆
Extremely disappointed. Please leave. Order placed on August 28. Still waiting for my parcel. Indicated delivered on the site, but nothing in the mailbox. No response from customer service apart from an automatic e-mail. Really, go the other way.
Rachel
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Answer from Petit-Fernand
Hello, I'm sorry that your order is subject to a delivery anomaly by the postal services. I invite you to reply to the automatic e-mail you received so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived and they have not responded to my emails requesting a refund.
Anahí Fernández
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Answer from Petit-Fernand
Good morning, I confirm that we have made the refund of your order on 15/09. As we told you in our email, it will be visible in your bank account in the next few days. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
It has taken more than three weeks to arrive
Blanca
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Answer from Petit-Fernand
Good morning, We are sincerely sorry that your order took so long to arrive. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The order did not arrive and I had to request a refund.
Irene Fernandez Ramirez
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand