/10
★★★★★
based on 125951 reviews published
★★★★★
based on 125951 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery time far too long - product was almost no longer needed
Sarah
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
M.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
2
/5
★★☆☆☆
I never recieved my order, I contacted amd was refunded.
Anita
Answer from Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
2
/5
★★☆☆☆
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
Marta N.
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Answer from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Customer
Answer from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
Maëlis
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Answer from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible 🙂 See you soon, Sandra C-MonEtiquette
3
/5
★★★☆☆
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
Sandra K.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
Claudia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
Shipping 1 week. Far too long for stickers.
Y. B.
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Answer from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.
Invité
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Answer from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope you will still like our products. Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...
María Navarro
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Answer from Petit-Fernand
Hello Maria, Please do not hesitate to contact us via contact@c-monetiquette or 05 19 88 01 72, so that we can find a solution to this incident together. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
The adhesive labels no longer hold properly. Wash once and the label can be found in the washing machine again.
N G.
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Answer from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMein
2
/5
★★☆☆☆
I chose fast order because I needed the product for the event, despite additional payment for express creation, the product arrived after 5 days (instead of 2).
Matilda
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Answer from Petit-Fernand
Hello, We are sorry that you received your order later than expected. After checking, I have to say that your order was sent on August 15 and delivered on August 18. The delivery took 3 days instead of 2. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day. Elise, EsIstMeins
3
/5
★★★☆☆
It was not immediately obvious to me that the order was coming from France. That's why shipping took a few days. Unfortunately, all the rectangular stickers at the top (1st row) in the sticker booklet sent to me, which is very nicely made, could not be removed properly, so some of them were ruined. Nevertheless, beautiful print quality, great design and some children's stickers were included free of charge.
Janao
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Answer from Petit-Fernand
Thank you for your order and your review. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Iron label came off after first wash
Mrs D.
Answer from Petit-Fernand
Hello Sabrina, We are very sorry to hear that the iron-on labels came off after the first wash! We have now contacted by email to find a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
Everything went great, the goods arrived very quickly. Unfortunately, the stickers don't stick well to the pens and school utensils.
Mama
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
The stickers adhere very poorly or not at all to colored pencils. That is a great pity. I had expected much more here. We are very happy with the stickers on clothing and shoes.
Anna S.
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
Self-adhesive labels peel off after machine washing...
Emeline Prodhomme
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Answer from Petit-Fernand
Hello Emeline, Thank you for your message. It is indeed abnormal for the labels to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
2
/5
★★☆☆☆
The labels are very nice the problem is that they do not stick on the pencil case products,markers,pens,etc.....
Ale
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Answer from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
2
/5
★★☆☆☆
The pots are too small, I expected them to be bigger. They don't work for me 🙁 from 3 years old, which is when you are asked to bring snacks, with that size you can't even put a whole fruit in them.
Carolina Dandrea
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Answer from Petit-Fernand
Good morning, We are sorry that our lunch boxes have not convinced you. We put on our website all the dimensions of our products so you can get an idea before you buy. We are sorry to hear that you were still expecting something different. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad
Perrine
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Answer from Petit-Fernand
Hello Perrine, We're sorry to hear that you've had a problem with your order. We have contacted you to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system
Invité
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Answer from Petit-Fernand
Hello, I'm sorry you're having problems with your iron-on labels. I'll be in touch to discuss how I can help! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The time between order3 and receipt was far too long, I think almost 3 weeks.
Nayfey Julie
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Answer from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. Please do not hesitate to contact us if your order takes too long to arrive! We'll be happy to help. Luce C-MonEtiquette
3
/5
★★★☆☆
The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.
Jub
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Answer from Petit-Fernand
Hello, I'm sorry your labels arrived with such defects. I've just e-mailed you to discuss the matter with you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I haven't received anything yet. I placed the order on 22/08/2023
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.
Andrea Z.
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Answer from Petit-Fernand
Good afternoon Andrea, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
2
/5
★★☆☆☆
Easy to use site, great choice in design, on time delivery. However, I'm disappointed that you can't choose smaller self-adhesive labels for clothes, they're too big to stick on clothing labels. And a big disappointment on the outfit, they almost all came off very quickly! I was with a competitor the time before, and they didn't hold up despite repeated washing. So I wouldn't recommend C-mon-etiquette.
Invité
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Answer from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I see that you had ordered labels for objects, but these are not made to go on clothes, so they won't fit. I will contact you this morning to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
This is the 2nd time I've ordered a complete notebook for back to school. This is the first time I've had an error. I received another child's notebook, which was sorted out within the day and within 48 hours, and I received the correct order.
Invité
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Answer from Petit-Fernand
Hello, we are very sorry that your order was affected by this shipping error. However, we are delighted to have been able to help you! We remain available for further information. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The stickers were fine but the last three pages (back cover and two others) were torn off. I paid for express shipping and it arrived two days later than it should have.
Elena Vicente
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Answer from Petit-Fernand
Hello Elena, I confirm that we have refunded the shipping costs. It is a pity that you did not let us know before writing on trustpilot. Good morning, Sandra Petit-Fernand
3
/5
★★★☆☆
The cap of the gourd broke on first use. The bottle tipped over from its height (no big fall) and the plastic broke directly ....
Mégane
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Answer from Petit-Fernand
Hello, I'm sorry that our items are not entirely to your satisfaction. I reconfirm that a cork has been sent back to you! We remain available to help you. Have a nice day? Luce C-MonEtiquette