/10
★★★★★
based on 128995 reviews published
★★★★★
based on 128995 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order.
Alyson Distree
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
Invité
Translated review
Answer from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
Rita
Translated review
Answer from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
1
/5
★☆☆☆☆
The order has not arrived despite showing as delivered
Stefania
Translated review
Answer from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
1
/5
★☆☆☆☆
Order never arrived, so cannot really feedback on item.
Neha S.
Answer from Petit-Fernand
Hello Neha, We are sorry to hear there were some issues with the postal services, meaning you never received your order! We have contacted you by email to arrange a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!
Aimee
Answer from Petit-Fernand
Hello Aimee, you indeed need to allow for a 3 to 10 working days delivery. We are sorry to hear your order hasn't reached you yet. I do not have your full details on this review to contact you directly so please, do not hesitate to contact us by phone or on our contact form and we will be happy to assist further. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!
Anne D.
Answer from Petit-Fernand
Hello Anne, There have been some issues with the postal services which are beyond our control and we do apologise for any delays incurred. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Order was not delivered
Catalina C.
Translated review
Answer from Petit-Fernand
Hello Catalina. We regret that you have not received your order. According to the tracking number, it was delivered on August 24th. We will contact you to verify your address. LG, Ana
1
/5
★☆☆☆☆
I ordered on 27 August and today 12 August, still no labels. I have emailed at least 5 times but get no reply. I would like a refund. Very unhappy customer order 4001620396
Peter L.
Answer from Petit-Fernand
Hello Peter, Apologies for the delay in replying to your emails and that your order hasn't reached you yet. We have replied to your email offering solutions, including refund. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
First time using these labels after previously having used iron on labels from the local uniform shop and other websites. About 75% peeled off after the first wash. I followed the instructions exactly and only wash non 30°. The shoe stickers have stayed on so far, but will not bother purchasing the iron on labels again
Lydia T.
Answer from Petit-Fernand
Hello Lydia, we are terribly sorry to hear that the iron-on labels peeled off after the first wash! We do apologise that the quality of the labels wasn't satisfactory and have now contacted you by email to offer solutions. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
The product never arrived, I filed a claim, they told me they were sending it but I never received anything. And as it is by regular mail I can not track the order. I am very disappointed. I demand my money back.
Alejandra
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We have sent you an email to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I pay for a fast delivery but the delivery still took 1 week to arrive. I ask for a gesture to at least recover the delivery but no possible shameful.
Laura Tibo
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I took the most expensive shipment to receive my parcel quickly. This was not the case, my delivery was late and the shipping rate was overpriced as a result.
Adeline Morel
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.
Liz
Answer from Petit-Fernand
Hello Liz, We are sorry to hear you haven't received your order as of yet. We do apologise there is a small delay in replying to requests; I invite you to contact us by phone so we can help you as best as possible! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Delivery very very long, I have trouble removing the labels.
E. O
Translated review
Answer from Petit-Fernand
Hello, we're sorry that delivery is taking so long, it's true that with the back-to-school period, the postal services have been a little late. The labels are made to resist wear and tear as long as possible, so it's normal that they're complicated to remove! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Jessica Manzano Calvo
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this situation. Correos will not take much longer to deliver the second shipment. We have just contacted you to give you more information. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.
Stephanie H.
Answer from Petit-Fernand
Hello Stephanie, We are sorry that your first order didn't arrive on time. We have replied to your email on the 12th September 2023, and placed your order back into production, as requested. Hope you receive the new shipment soon! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I didn't receive my order and I contacted you by email but didn't receive any response
Sarah J.
Answer from Petit-Fernand
Hello Sarah, Apologies for the delay in replying to your request! We have now replied offering several options. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.
Ana Leon
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order as we have sent it to you twice. Customer service is very important to us and we try to answer as best we can. We have just contacted you to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!
Customer
Answer from Petit-Fernand
Hello Ruki, we are sorry that there were some issues with the postal services this year! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money
Jkd
Answer from Petit-Fernand
Hello Jazz, we are sorry that the quality of this batch wasn't up to standards. We have shipped new replacements labels to apologise for the quality of the first one. Jessica, Petit-Jessica
1
/5
★☆☆☆☆
Hello I never received my order. I was charged. I do not recommend this site. Big scam?
Laura Bellon
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Items come off after one wash followed instructions.
Rachel
Answer from Petit-Fernand
Hello Rachel, we are sorry to hear your labels came off after one wash. This is obviously not normail and I have contacted you by email to find a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Still have not received my product
Invité
Answer from Petit-Fernand
Hello Hannah, we are so sorry to hear that your second shipment hasn't reached you yet! We have contacted you by email regarding this issue. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Daniela Monica Fluture
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order did not arrive
Monica Rincon
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I haven't gotten them yet, I've sent emails and no response
Cristina F.
Translated review
Answer from Petit-Fernand
Dear Cristina, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
One month for an order that has not yet arrived Inconclusive assistance
Eleonora G.
Translated review
Answer from Petit-Fernand
Good morning Eleonora, we are sorry for this shipping anomaly. I assure you that we have done what in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
They do not meet the delivery times. I still have not received my order of 28/8. I find the communication with the company and the shipping service unfortunate.
Cristina Andrés
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will send you an email to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
It took almost 1 month to arrive!
Ana Lloret Diaz
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office took so long to deliver your order. However, we hope you like our products. Good morning, Camille Petit-Fernand.