/10
★★★★★
based on 128995 reviews published
★★★★★
based on 128995 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'll preface this by saying that I had already purchased last year and I had no problems, in fact, also because otherwise I would never have ordered again. my order says it was delivered on 26.08 but to date I still have not received anything.. my mistake that I did not request tracking of the package, although reading the various reviews to many did not help at all....school starts this Friday but I still do not have the material.
Martina R.
Translated review
Answer from Petit-Fernand
Dear Martina, We are sorry to hear about this missed submission. We have sent you a message to propose a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I ordered stickers on August 28, never arrived. You can't track the shipment, there is no tracking number, they entrust the French postal services with what you purchased and then no one knows anything about your shipment anymore. You call customer service and they don't know what to answer unless we process a refund. And you're left without personalized first and last name labels on the eve of your child starting school. So don't buy because if you buy and they get to you it's just luck.
Monica R.
Translated review
Answer from Petit-Fernand
Good morning Monica, we apologize for this failure to send d aparte the postal services. I assure you that we have done everything in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my products. I emailed Petit-Fernand about it but did not get any response. Thats dissapointing.
Psb
Answer from Petit-Fernand
Hello Petronille, I am sorry to hear you haven't received your product yet. I have now replied to your email to offer solutions. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I contacted Petit Fernand and never got a replay
Catarina R.
Answer from Petit-Fernand
Hello Catarina, We are sorry to hear your order never arrived. We have now refunded your full order and apologise for this delays with the postal services. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
We did not receive anything
Cristina Serra
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not been delivered. I confirm that you have received a full refund. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a it'll be there soon, have a nice day type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.
Rachel M.
Answer from Petit-Fernand
Hello Rachel, I am terribly sorry that there were a delay in shipping your order, followed by issues with delivery! I have now sent you an email with several options to help you as best as we can. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
My order has still not arrived after three weeks
Manuela
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The stickers after two weeks did not arrive and I was refunded everything.
Ana
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver your order. I confirm that you have received a full refund. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order has not arrived
Inma
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. Your order has been reshipped and will arrive as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The stickers are far too big and don't really hold
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. You had ordered stickers 1 line, but the mini stickers are better for the pens. We have already offered you a solution a week ago. ?? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!
Nf
Answer from Petit-Fernand
Hello, We are sorry to hear you found the whole experience "horrific"! I cannot see any name/email/order number which could help us contacting you directly regarding your order. I invite you to phone us so we can assist you as best as possible. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not yet been delivered the products ordered on August 17, 2023
Cliente
Translated review
Answer from Petit-Fernand
Dear Chiara, We are sorry to hear about this anomaly on the shipment. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Most came off on the first wash?!
Rebecca M.
Answer from Petit-Fernand
Hello Rebecca, We are terribly sorry your labels came off on the first wash. This is not normal and do apologise for this bad batch. I have sent you an email to offer several solutions. Looking forward to your reply! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Terrible customer service until today no feedback received Order has not arrived until today But nobody cares either Thanks for nothing 30 for the garbage can NEVER AGAIN !!!!
Sabrina R.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have taken care of it and have contacted you to refund you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Poor doesn't stick
Aisha K.
Answer from Petit-Fernand
Hello Aisha, we are sorry to hear the labels do not stick! We have sent you an email regarding this issue. Looking forward to your reply! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.
Kiran M.
Answer from Petit-Fernand
Hello Kiran, We are so sorry to hear you haven't received your second order yet! It was definitely shipped on the 07th September so allowing for a minimum of 3 working days delivery, your order should arrive anytime from today! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I haven't received my order and it's been more than 3 weeks
Mrs M.
Answer from Petit-Fernand
Hello Ramona, We are so sorry to hear you haven't received your orderer and there was some issue with the postal services. We have now contacted you to arrange a suitable option. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Goods have not arrived
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Labels lifted in 1st week
Customer
Answer from Petit-Fernand
Hello Natalie, We are so sorry the quality of our labels wasn't satisfactory. We have now contacted you by email to offer a satisfactory solution. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Never received my order!
Clare
Answer from Petit-Fernand
Hello Clare, We are so sorry to hear there was some issue with the postal services and you haven't received your order yet. We have now contacted you by email to offer several solutions. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I have not received !!!!
Loyane Gonçalves Lopes
Translated review
Answer from Petit-Fernand
Hello Loane, in order to help you as soon as possible, we have just sent you an email. Please get back to us as soon as possible so that we can help you. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Package has not arrived
Elisa Genua
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms
Marika F.
Translated review
Answer from Petit-Fernand
Dear Marika, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!
Leanne
Answer from Petit-Fernand
Hello Leanne, We are terribbly sorry there was a mix up with your name! We would be glad to assist you further with your order however I can see there are no details on this TrustPilot review other than your first name, which is not enough to trace your order. I therefore invite you to contact us by email or telephone so we can help further. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Completely wrong order
Mary
Answer from Petit-Fernand
Hello Maryam, We are sorry to hear you received the wrong shipment. We have now contacted by email regarding this issue. Kind regards, ¨Jessica, Petit-fernand.
1
/5
★☆☆☆☆
Labels not arrived 2 messages: Automatic response then response with waiting for the deadline with the post office .... yet with indication of delivery. I'm waiting for the rest
Fanny Rocq
Translated review
Answer from Petit-Fernand
Hi Fanny, we tried to reach you by phone and email to help you today 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived!!!!!! I have been waiting for more than a month
Sabrina C.
Translated review
Answer from Petit-Fernand
Dear Sabrina, We apologize for this non-delivery by postal services. We have contacted you to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Last year the same thing happened the shipping is lousy, the quality of the stickers is good but the shipping is not recommended at all, the stickers will arrive in November.
Patricia
Translated review
Answer from Petit-Fernand
Good morning Patricia, We are very sorry about this situation. We do not have enough information about your order. Please send us an email to [email protected] so that we can help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels are very pretty and practical. My daughter was delighted, but none of the labels held up in the wash. Very disappointing!
Sabrina Janin
Translated review
Answer from Petit-Fernand
Sabrina, I'm sorry to read your message. We have just contacted you by phone in order to help you and send you back the labels in question. It's not normal for them to come off. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I complained about ordered goods and got one, actually two stupid answers.
Antje J.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you find our answers stupid. However, as we have written in our emails, we only send a separate brochure if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (ecological responsibility). Have a nice day, Elise, EsIstMeins