/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Postage took an age
Invite
Answer from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received the order until today?????? So I will not recommend you ????????
El L.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
Antonella
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The labels never arrived. After waiting for more than a week
Laura
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive
Invité
Translated review
Answer from Petit-Fernand
Good morning, We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, they don't stick
Patricia B.
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't recieved my order that I ordered back in August!!!!
Danielle
Answer from Petit-Fernand
Dear Danielle, we are very sorry to hear that the post failed to deliver your order. Please, see our email for the possible solutions. Please, let us know the most suitable option for you. Kind regards, Ana
1
/5
★☆☆☆☆
Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.
Yooji
Answer from Petit-Fernand
Dear Yooji, thank you for your feedback. We are sorry to hear that you nor satisfied with our products. Unfortunately the delivery doesn't depends on us and we could not influence the post. Our customer service will get in touch with you to find out more details as to the quality issue. Kind regards, Ana
1
/5
★☆☆☆☆
I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.
Kerry
Answer from Petit-Fernand
Hello Kerry, We are really sorry to hear the quality of your labels weren't satisfactory; We would assume this was a bad batch. We have contacted you by email to offer a solution. Looking forward to your reply. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I still have not received the order. Awful delivery time
Invité
Answer from Petit-Fernand
Hello Amina, We are sorry to hear you haven't received your new shipment yet. Delivery takes between 3 to 10 working days, depending on the postal services in your area. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing
Leanne H.
Answer from Petit-Fernand
Hello Leanne, We are very sorry to hear the quality of our product wasn't satisfactory this time around! We have contacted you by email in order to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Didn't arrive
Invité
Answer from Petit-Fernand
Hello Alana, Sorry to hear there are some delays with the postal services and you haven't received your second shipment. Don't hesitate to contact the customer service for further assistance. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032
Linzi
Answer from Petit-Fernand
Hello Linzi, We are terribly sorry to hear the quality of the labels hasn't been satisfactory this year! We have now contacted you by email to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I still haven't received my order even though school has started!
Valérie Bertrand
Translated review
Answer from Petit-Fernand
Hello Valérie, Thank you for your message. We are very sorry to hear that your order did not arrive. We have just sent you an email to discuss the matter with you. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part
Daria P.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear about these problems in receiving your order. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the order
Invité
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.
Giulia
Translated review
Answer from Petit-Fernand
Dear Julia, We apologize again for the non-delivery by the postal service. We are the ones who made the refund to you on paypal, as per your request. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The products ordered never arrived, at the moment the refund has not arrived yet.
Giusy
Translated review
Answer from Petit-Fernand
Dear Giusy, We apologize again for the non-delivery by the postal service. We have made the refund as requested, it will soon be visible in your account. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The material arrived late and ruined. we had to buy it from another supplier
Monica
Translated review
Answer from Petit-Fernand
Dear Monica, we are sorry to hear about this shipping anomaly. Should you experience any quality problems with your order, please do not hesitate to send us photos at [email protected] Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.
Moi
Translated review
Answer from Petit-Fernand
Hello. We're sorry that you still haven't received your order. Please do not hesitate to contact us at [email protected] so that we can find a solution for you! We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order never received
Invité
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I can confirm that the refund has been processed! We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.
Maria.
Translated review
Answer from Petit-Fernand
We don't have any email from you to be able to help you, we are very sorry for this delivery anomaly. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that you're having problems with your labels. Please contact us at [email protected] so that we can find a solution for you! We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.
Karaplino Ran
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that your order has been subject to such a delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially Yeah we're busy but they are on the way now. Absolutely dreadful attitude.
David K.
Answer from Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.
Monica Martin Martin
Translated review
Answer from Petit-Fernand
Hi Monica, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.
Gala
Translated review
Answer from Petit-Fernand
Hopefully it will reach you in the next few days. We have resent it to you free of charge in spite of the anomaly of delivery by the post office. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. We ship within 48 hours, but delivery may take longer! We remain available to help you. Luce C-MonEtiquette