/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The self-adhesive labels are great, but this is the first year I've been disappointed with iron-on labels. Most of the ones I received don't stick despite a 200 degree iron and more than 8 seconds of very firm pressure to try to fix them. Partly disappointed with my order.
Gaëlle Anselin
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Answer from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, Cmonetiquette
3
/5
★★★☆☆
Not enough legibility on the kindergarten pack with several label styles - otherwise very good labels
Coralie Hamel
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Answer from Petit-Fernand
Hello Coralie, We are sorry to hear that you are not fully satisfied with your order. Our customer service team has replied by email to offer you a solution to your problem. Have a nice day, CMonetiquette
3
/5
★★★☆☆
I really like the different possibilities when it comes to choosing labels, but I feel that quality should only be about the product itself. Indeed, quality should be at all levels. This is just my humble opinion, but I would have appreciated receiving my labels much sooner. Order sent by green post... You should have chosen red but whatever. I hope to receive my order before school starts.
Hanane Zitoun
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Answer from Petit-Fernand
Hello. Thank you for your comment. It's true that during this back-to-school period, we're experiencing a delay in delivery by the postal services. We're very sorry about that, but we're still available to help you. We wish you a very good day? Luce C-MonEtiquette
2
/5
★★☆☆☆
On August 12 I placed an order and I have not received anything yet, I have not been told anything, I don't know if the order will arrive or not.
Maria Macias
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Answer from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. We will contact you today to help you. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
It took too long, almost a month. The information e-mails were automatic. They did not clarify in a personalized way
Nani
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Answer from Petit-Fernand
Good morning, We are sorry that you only received our automated emails. We would have been happy to help you with this situation. We hope you still like our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Missing item and given the delivery times, it will arrive after the start of the school year. In addition, I was unable to use the sponsorship because there was a promotion on another item. Not deducting 3 for a promotion (not a coupon), I find that commercially not very good. They offered a 20% discount on a future order, but I now have everything I need, so that's no longer necessary.
Pamela Grillet-paysan
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Answer from Petit-Fernand
Hello Pamela, Following our exchange, I can confirm that your order has been reshipped and will be delivered shortly. Very nice day to you, CMonetiquette
3
/5
★★★☆☆
I have to admit I don't know how to rate it. Speed of delivery, price, print quality... all seem very good to me. But I must admit I'm disappointed with the model I chose. My daughter thought she was getting a glitter model, but it's a glitter "effect" with white stars on a pink background. The choice was a bit misleading. So my opinion isn't the wisest. Choose your rendering carefully.
Mel
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Answer from Petit-Fernand
Hello Melanie, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to help you as best we can. We wish you a very nice day, CMonetiquette
3
/5
★★★☆☆
The labels are really great. This is the 4th school year that I have ordered them. They stay on the clothes and resist washing. A little disappointed that once the order was placed a promo code of 15% came out the next day.
Invité
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Answer from Petit-Fernand
Hello, I understand your disappointment. We regularly have new promo codes. Don't hesitate to subscribe to our newsletter to be kept informed. We wish you a very nice day, CMonetiquette
2
/5
★★☆☆☆
As soon as the labels are stuck on, they come off the pencils and markers. I had already ordered 2 years ago and this one held up great...
Cindy Loriaux
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Answer from Petit-Fernand
Hello Cindy, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to find a solution to your problem. Very nice day to you Cmonetiquette
3
/5
★★★☆☆
The labels are very pretty, but on the clothes labels the writing is super small, although I chose the same font and color as the object labels (which sound great). You have to get really close to see who the garment belongs to, which isn't very practical for school, and I think I'm going to have to rewrite on them, which is a shame and loses its interest.
Cliente
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Answer from Petit-Fernand
Hello Claire, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
3
/5
★★★☆☆
For the price of the products, the work isn't perfect: the labels decorating the tartine boxes have air bubbles, and one of the 6 had a small dent in the plastic. But the boxes are great to use, and the disingne are great for kids.
Madison
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Answer from Petit-Fernand
Hello Madison, We are very sorry that our products did not meet your expectations. Our customer service has just contacted you to help you. We wish you a very nice day, CMonetiquette
2
/5
★★☆☆☆
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
Invité
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Answer from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
3
/5
★★★☆☆
It's a shame I didn't have better tracking. I tried to trace the delivery and the parcel number, but even the site couldn't find my connection.
Jodie
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Answer from Petit-Fernand
Hello, We have contacted you by email in order to bring an answer to your problem. We wish you a very nice day, Cmonetiquette
3
/5
★★★☆☆
They take forever to deliver the package, even the first time it was lost and they had to send it again.
Carolina
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Answer from Petit-Fernand
Good morning Carolina, We are very sorry that the delivery took so long. We hope you like our products. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
Invité Cécile
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Answer from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
3
/5
★★★☆☆
I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!
Laura
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Answer from Petit-Fernand
Good morning Laura, it is not normal for labels to peel off if properly applied. If you experience any problems, please do not hesitate to contact us at [email protected] telling us a photo of the defective products. Regarding the shipment of items, they are shipped in packages of higher size, weight and therefore price. We remain at your disposal and wish you a good day.
3
/5
★★★☆☆
The delivery time to was different to when they actually arrived.
Mccauley
Answer from Petit-Fernand
Hello Ashleigh, sorry to hear there were some delays with the postal services! Hope you were happy with your order! Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.
Marina
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Answer from Petit-Fernand
Good morning Marina, We apologize for this error on our part. We have just sent you an email to help you. Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
I never received my order. I was given a full refund very quickly though.
Dawn D.
Answer from Petit-Fernand
Hello Dawn, we are sorry that your order never reached you, despite having been sent within the time frame. We apologise for this issue with the postal services and are always here to help and offer solutions when needed! Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.
Invité
Translated review
Answer from Petit-Fernand
Hello Camille, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
3
/5
★★★☆☆
Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! 🙁 too bad I liked it better before
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that your labels arrived with such a production defect. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!
Francesca
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Answer from Petit-Fernand
Good morning Francesca, we are sorry for this shipping delay by the postal service. We have contacted you to provide more information. We remain available and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
The labels were very pretty but they mixed up the labels of the 2 children, which was very annoying given that they were back-to-school gifts.
Invité
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Answer from Petit-Fernand
Hello. Thank you for your suggestion. For environmental reasons, we only send separate chequebooks when ordering several Packs. However, don't hesitate to request separate checkbooks in advance at [email protected]! We're here to help? Luce C-MonEtiquette
3
/5
★★★☆☆
Have always been satisfied so far, so have often reordered shoe labels. Placed a new order on 18.08.23. The confirmation email stated the usual processing time of 48 hours. The labels should have been sent by then. To date (24.08.23) no shipping confirmation received. The customer account states that the delivery should take place between 26.08.23 and 04.09.23. If the delivery arrives at the beginning of the specified period - ok, there can always be delays, but 04.09.23 is very late and incomprehensible. If you write an email to customer service, all you get back is a standardized reply with a reference to the 48-hour processing time and the subsequent shipping time by the postal service. Money has already been paid. Not really satisfactory.
Anna B.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. Due to a large request, we are currently experiencing a slight delay in delivery times. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
3
/5
★★★☆☆
Unfortunately, my order was a bit of a dud
Cindy
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Answer from Petit-Fernand
Hello. I'm sorry for this production anomaly, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I have completed my first order in chronoposte supposedly in 24h 48h except that I received in 3 or 4 days so avoid this shipment is abuse really otherwise it's fine.
Invité
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Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the stated delivery times. Please contact us at [email protected] with the order number concerned so that we can help you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
After a request for a reprint because the labels weren't readable, we received the same thing, only worse. I think the colors, or the font, are wrong. Then you should remove this option from your online menu.
Elodie
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Answer from Petit-Fernand
Hello, I can confirm that your labels with the new design will be reproduced today! Thank you for your suggestion, we'll pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Order received halfway. This is the third time I've placed an order. This is the 1st time this has happened. I'm waiting for the balance of my order.
Carole Clericy
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Answer from Petit-Fernand
Hello. I can confirm that the missing elements of your order were shipped the day before yesterday, and you should receive them very soon. We apologize for this production anomaly. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I paid for 24h delivery and received my item 5 days later.
Céline M
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Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery was not respected. I have just reimbursed you for these costs, and we will also open a claim on our side. Please accept our apologies for this delivery anomaly. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Very good quality nothing to say but the. Format is very large compared to my order last year. I have to recommend a smaller size?
Kamal Kazouti
Translated review
Answer from Petit-Fernand
Hello Kamal, we're sorry to read your message. We have just contacted you by email in order to better understand your request, as we have not changed formats since last year. Have a great day, and thank you very much for your confidence. Sandra C-MonEtiquette