/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My parcel got lost, I just got the reception email in u. Point relais different than the one expected....the service is not very serious....
Daniel
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Answer from Petit-Fernand
Thank you for your feedback. We're sorry to see that Chronopost delivered your order to a different relay point than the one you initially chose. We will contact you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The last 2 orders I placed did not arrive and I had to claim them again, but they did not arrive in time for what I had bought them for. When you buy is with all the conditions, and if I knew it was going to take so long I would not have ordered. I asked for a refund, since they did not meet deadlines and I did not even get an answer.
Monserrat
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. As we confirmed it to you by email on 18/11, we proceeded to the corresponding refund. We hope to see you again some other time. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
All negative,goods never arrived,very bad assistance!
Giovanni R.
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Answer from Petit-Fernand
Dear John, We sincerely regret that your experience with our service did not live up to your expectations. We understand how frustrating it can be not to receive an order, and we would like to emphasize that when you experience problems with delivery, it is unfortunately not our fault, but the management of the postal service. We are always ready to respond to our customers' requests and have done our best to assist you in this situation. As per your request, we have provided a refund of the amount paid. We are therefore surprised to receive negative feedback, especially considering that we have tried to offer you several solutions. We are here to improve and make sure our customers are satisfied. We encourage you to contact us directly for any further needs or clarifications. Your experience is important to us and we are committed to doing our best to ensure better service in the future. Sincerely, Chiara, Petit-Fernand ?
1
/5
★☆☆☆☆
We ordered a lunch box for our niece for her first day at school, it was defective within a very short time and after contacting customer service, they said that they can no longer do anything for an order that is older than three months, neither a repair nor a new delivery or a refund. Cheeky, especially with children's products !!!! Absolutely no recommendation to buy!!!!!
Simone M.
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Answer from Petit-Fernand
Hello, Thank you for your review. As we stated in our email and as you can read in our terms and conditions, we cannot take any action on orders older than three months, especially if the item has been broken through use. We would also like to point out that we do not accept the threats regarding your comments about taking legal action over this incident, as it is a problem of use and not of quality or manufacture. Have a nice day, customer service, EsIstMeins
1
/5
★☆☆☆☆
Latest book of stickers we received hardly attached itself to anything. It was fine in previous purchase so I wonder what happened
Ms F.
Answer from Petit-Fernand
Hello Fiona, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
1
/5
★☆☆☆☆
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
Ycv
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Answer from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Package not received
Julie
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Answer from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
Arberesha M.
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Answer from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I will never buy from you again orders have arrived
Gomes M.
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Answer from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the goods
Elena
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Answer from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
Roman K.
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Answer from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't received my order
Ruth V.
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Answer from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never got what I paid for.
Garage G.
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Answer from Petit-Fernand
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
I followed all the instructions and after the first wash and dry, everything came off.
CĂ©cile G.
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive them
Pappada M.
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Answer from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order never received
Iman A.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
Laura S.
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Answer from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Emma S.
Answer from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed with the labels, they peel off easily
Ludivine A.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. So we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The first order all ok, but the second one never received! I have been chasing Customer care for days to get a reshipment of the product, too bad they disappeared since I rechecked that nothing had arrived, just on their advice I had to act through PayPal to get a refund. Too bad, because I liked their labels...but evidently they still don't know how to handle either customer or inconvenience.
M.d
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Answer from Petit-Fernand
Good morning, thank you for sharing your experience. We are sincerely surprised to read your comment, as our customer service team is always ready and attentive to assist our customers. We sincerely apologize for the inconvenience you experienced with your second order and for any difficulty you may have had in contacting us. In order to best assist you and resolve the situation quickly, we kindly ask you to contact us urgently by giving us more details about your order. We are here to help you and will do our best to rectify what happened. We thank you for your understanding and hope to reaffirm our reputation for excellent service. Clare, Petit-Fernand ?
1
/5
★☆☆☆☆
I didnt get my package
Maria M.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. We contacted you by e-mail to inform you that your order had been returned by the delivery company. We have just contacted you again by email 🙂 Kind regards, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I wish I could give ZERO star, because I does not even deserve 1 star! This website plays a trick! The do not produce in the UK, but pretending so by using co.uk website. And the no track number is a massive scam! They offer lower price, but there is no track number or record at all, I did not receive any of my order and I cannot even know where they are. Do NOT order here!
Jessica C.
Answer from Petit-Fernand
Hi Jessica, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that our customer service team has previously reached out to assist you and provided two solutions, including a refund for your order. Additionally, we do offer tracked shipping options; these can be selected during the checkout process. We value your feedback and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team again. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I never received my parcel!
Cindy M.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
It wasn't the right size for what I wanted, so no thanks.
Thibaud P.
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Answer from Petit-Fernand
Hello, Unfortunately, your order had already been produced and shipped when you contacted us, so we were unable to change it. We apologize for any inconvenience. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My original order never arrived. I emailed customer services & was given the option to have a refund or a new order sent out. I chose to re order, but it was never actioned, so in the end, I had to contact customer services again for a refund & order from elsewhere.
Michelle L.
Answer from Petit-Fernand
Hi Michelle, We sincerely apologize for the inconvenience you've experienced with your order. ?? We appreciate your patience in reaching out to our customer service team multiple times, and we are truly sorry for the oversight. Your feedback is invaluable, and we will work to ensure that this doesn't happen again in the future. If there's anything we can do to assist you further or regain your trust, please let us know. Thank you for your understanding. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The quality of the hotmelt stickers has decreased a lot. After the first wash they have started to peel off at the ends. I ordered these stickers years ago and this did not happen to us. For this reason, I do not recommend them and will not buy them again.
F.m.m
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Answer from Petit-Fernand
Good morning, We are sorry to read your message. The quality of our products is a very important point for us. That's why we have just contacted you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Iron-on labels peel off when washed at 30 degrees?
Aurélie
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The labels have not lasted a couple of washes. I followed the ironing instructions to the letter and nothing... I tried to re-stick the ones that came out of the washing machine a little loose and more or less.... Maybe they will hold up to the next wash, but certainly not what I expected, especially considering they are designed for children's clothes, which are washed very frequently.
Alicia
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Answer from Petit-Fernand
Hi Alicia, I am very sorry that the labels did not meet your expectations. It is important to us that our products are of high quality, especially for children's clothing. Our customer service will contact you by email to offer you a solution. Thank you for your patience and understanding 🤗 Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I'm disappointed this year, the labels don't stay on after washing the clothes.
Invité
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Answer from Petit-Fernand
Hello, Thank you for your email, we are sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not received the parcel
Celia
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just sent you an email to help you. Have a nice day, Elise, C-MonEtiquette