/10
★★★★★
based on 126675 reviews published
★★★★★
based on 126675 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointed by the plasticized product. Not designed for branding on clothing. The information on the website is not clear.
Customer
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Answer from Petit-Fernand
Hello, We're sorry to hear about your negative review. We have just contacted you to understand the problem you encountered. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I am very disappointed. Received too late, delivery took too long. I don't need it anymore.
Carole P.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the delay in receiving your order. Unfortunately, we have no influence on the postal service. However, we hope you enjoy our products. ?????? We wish you a nice day. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Paguei mais de 9 euros pela entrega em 24hs meu produto foi chegar 4 dias depois e meu dinheiro não foi devolvido
Sunamita D.
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Answer from Petit-Fernand
Olá, Lamentamos que não tenha recebido a sua encomenda. No entanto, tenha em conta que, infelizmente, não temos qualquer influência sobre o serviço postal e, por conseguinte, não podemos ser responsabilizados por atrasos na entrega causados pela Chronopost. Os seus custos de envio foram reembolsados. Tenha um bom dia, C-MonEtiquette Serviço ao cliente
1
/5
★☆☆☆☆
I can't rate something I never got but according to the delivery status it was delivered I just wonder to whom
Anja G.
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Answer from Petit-Fernand
Hello, we are sorry that you have experienced delivery problems. Unfortunately, we are not dependent on delivery problems with the postal service. We hope that you will receive your refund soon. We wish you a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I have never received anything despite regularly made payment
Cinzia M.
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Answer from Petit-Fernand
Good morning, We are very sorry about this, our customer service will contact you to help you! ?? Clare, Petit-Fernand
1
/5
★☆☆☆☆
The last time i ordered via express, the delivery tracking came too late and i waited too long for my parcel, so i could have saved myself the express costs completely
Tanja F.
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Answer from Petit-Fernand
Hello, thank you for your review. As the delivery time of the express delivery was not as promised, we will open a complaint on our part. Without waiting for the result, we will refund you the amount for this type of delivery, i.e. 9.50. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
My parcel got lost, I just got the reception email in u. Point relais different than the one expected....the service is not very serious....
Daniel
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Answer from Petit-Fernand
Thank you for your feedback. We're sorry to see that Chronopost delivered your order to a different relay point than the one you initially chose. We will contact you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The last 2 orders I placed did not arrive and I had to claim them again, but they did not arrive in time for what I had bought them for. When you buy is with all the conditions, and if I knew it was going to take so long I would not have ordered. I asked for a refund, since they did not meet deadlines and I did not even get an answer.
Monserrat
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. As we confirmed it to you by email on 18/11, we proceeded to the corresponding refund. We hope to see you again some other time. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
All negative,goods never arrived,very bad assistance!
Giovanni R.
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Answer from Petit-Fernand
Dear John, We sincerely regret that your experience with our service did not live up to your expectations. We understand how frustrating it can be not to receive an order, and we would like to emphasize that when you experience problems with delivery, it is unfortunately not our fault, but the management of the postal service. We are always ready to respond to our customers' requests and have done our best to assist you in this situation. As per your request, we have provided a refund of the amount paid. We are therefore surprised to receive negative feedback, especially considering that we have tried to offer you several solutions. We are here to improve and make sure our customers are satisfied. We encourage you to contact us directly for any further needs or clarifications. Your experience is important to us and we are committed to doing our best to ensure better service in the future. Sincerely, Chiara, Petit-Fernand ?
1
/5
★☆☆☆☆
We ordered a lunch box for our niece for her first day at school, it was defective within a very short time and after contacting customer service, they said that they can no longer do anything for an order that is older than three months, neither a repair nor a new delivery or a refund. Cheeky, especially with children's products !!!! Absolutely no recommendation to buy!!!!!
Simone M.
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Answer from Petit-Fernand
Hello, Thank you for your review. As we stated in our email and as you can read in our terms and conditions, we cannot take any action on orders older than three months, especially if the item has been broken through use. We would also like to point out that we do not accept the threats regarding your comments about taking legal action over this incident, as it is a problem of use and not of quality or manufacture. Have a nice day, customer service, EsIstMeins
1
/5
★☆☆☆☆
Latest book of stickers we received hardly attached itself to anything. It was fine in previous purchase so I wonder what happened
Ms F.
Answer from Petit-Fernand
Hello Fiona, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
1
/5
★☆☆☆☆
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
Ycv
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Answer from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Package not received
Julie
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Answer from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
Arberesha M.
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Answer from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I will never buy from you again orders have arrived
Gomes M.
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Answer from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the goods
Elena
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Answer from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
Roman K.
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Answer from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't received my order
Ruth V.
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Answer from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never got what I paid for.
Garage G.
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Answer from Petit-Fernand
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
I followed all the instructions and after the first wash and dry, everything came off.
Cécile G.
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive them
Pappada M.
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Answer from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order never received
Iman A.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
Laura S.
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Answer from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Emma S.
Answer from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed with the labels, they peel off easily
Ludivine A.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. So we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The first order all ok, but the second one never received! I have been chasing Customer care for days to get a reshipment of the product, too bad they disappeared since I rechecked that nothing had arrived, just on their advice I had to act through PayPal to get a refund. Too bad, because I liked their labels...but evidently they still don't know how to handle either customer or inconvenience.
M.d
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Answer from Petit-Fernand
Good morning, thank you for sharing your experience. We are sincerely surprised to read your comment, as our customer service team is always ready and attentive to assist our customers. We sincerely apologize for the inconvenience you experienced with your second order and for any difficulty you may have had in contacting us. In order to best assist you and resolve the situation quickly, we kindly ask you to contact us urgently by giving us more details about your order. We are here to help you and will do our best to rectify what happened. We thank you for your understanding and hope to reaffirm our reputation for excellent service. Clare, Petit-Fernand ?
1
/5
★☆☆☆☆
I didnt get my package
Maria M.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. We contacted you by e-mail to inform you that your order had been returned by the delivery company. We have just contacted you again by email 🙂 Kind regards, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I wish I could give ZERO star, because I does not even deserve 1 star! This website plays a trick! The do not produce in the UK, but pretending so by using co.uk website. And the no track number is a massive scam! They offer lower price, but there is no track number or record at all, I did not receive any of my order and I cannot even know where they are. Do NOT order here!
Jessica C.
Answer from Petit-Fernand
Hi Jessica, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that our customer service team has previously reached out to assist you and provided two solutions, including a refund for your order. Additionally, we do offer tracked shipping options; these can be selected during the checkout process. We value your feedback and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team again. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I never received my parcel!
Cindy M.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
It wasn't the right size for what I wanted, so no thanks.
Thibaud P.
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Answer from Petit-Fernand
Hello, Unfortunately, your order had already been produced and shipped when you contacted us, so we were unable to change it. We apologize for any inconvenience. Have a nice day, Elise, C-MonEtiquette