/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
This isn't the first time I've ordered labels, but it is the first time I've been disappointed with the colors. I placed two different orders and was disappointed with both. The coral pink presented in the colors is much more orange in real life, and the sage arrived bottle green... In short, I find that the initial colors don't reflect the final result.
Emilie K.
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Answer from Petit-Fernand
Hello Emilie, Thank you very much for your feedback. There may indeed be a slight variation in color between the rendering on your screen and the final rendering. Don't hesitate to send us an e-mail with photos so that we can have more details. We wish you a pleasant day, Elise, C-MonEtiqutte
3
/5
★★★☆☆
I'm happy with the labels, they're very pretty and hold up well. On the other hand, I bought two bottles and I'm very disappointed because they're expensive and there are no stickers left on the bottle and the same goes for the first name, which I washed just a few times and not in the dishwasher... I recommend the labels, but not the bottles.
Cindy
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Answer from Petit-Fernand
Hello Cindy, Thank you for your feedback. However, we would like to draw your attention to the fact that our bottles are personalized using sublimation printing. They are not self-adhesive labels. We invite you to send us photos by e-mail so that we can assess the problem. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Good product, but difficult to clean the seal. If fruit juice is used, mushrooms cannot be removed.
Audrey
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Answer from Petit-Fernand
Hello Audrey, We're sorry to hear about your feedback. We recommend that you use a brush or soft cleaning element to clean your gourd as thoroughly as possible. Don't hesitate to send us an e-mail with photos so that we can help you further. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The lady on the phone is really nice and can work well. The shipping was a little long. The tags I thought were cloth instead they are "paper" and honestly I was disappointed. I don't like them very much.
Byg-animal-farm F.
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Answer from Petit-Fernand
Good morning, Thank you for your feedback and for sharing your experience with us. We are happy to hear that you found our assistant on the phone kind and knowledgeable, and we sincerely apologize for the delay in shipping. We constantly strive to improve our delivery time and appreciate your understanding. Regarding the labels, we are sorry to hear that you did not find the material satisfactory. On our website, we have tried to specify the material of the labels. Your opinion is important to us and we will take it into consideration to improve communication regarding our products. We hope to serve you again in the future and offer you an experience that completely meets your expectations. Clare, Petit-Fernand ?
3
/5
★★★☆☆
I don't like the eternally long waiting time at all. The 2nd order hasn't arrived yet, even though it's only a letter. Our grandma had to be placed in a care home and we can't mark her things.
Lutz P.
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Answer from Petit-Fernand
Hello, We are sorry that you have not yet received your order: however, it was sent by La Poste on 29/11/2024. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Very pretty, well presented but a little too small.
M. R.
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Answer from Petit-Fernand
Hello, Thank you very much for your message? Your feedback is important to us, as it enables us to constantly improve our products! Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The order was not delivered by the courier company and was returned. I have claimed it and am still waiting for it to arrive. The product is fantastic but the shipping with the agencies is horrible.
Irene
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry for this delivery delay. According to the tracking, we see that your order is on its way with Correos. We hope it arrives as soon as possible and that everything is to your liking. We remain available for anything 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Hello for 4 years that I order from them is the 1st time I have not received why I do not know ???
Kelya M.
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Answer from Petit-Fernand
Hello, according to your tracking number, your order has been returned to us. We have just sent you an email for more information. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Just what I was looking for but delivery took quite a while
Tina M.
Answer from Petit-Fernand
Hi Tina, Thank you for your feedback! We're glad to hear that you found what you were looking for. We apologize for the delay in delivery and appreciate your patience. If you have any further concerns, please let us know!?? Chiara, Petit-Fernand
2
/5
★★☆☆☆
Disappointed. Simple transparent sticker with patterns and badly stuck, too. Very dissatisfied.
Christelle P.
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Answer from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We take good note of your feedback. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Disappointed... Stickers in the middle not centered once the gourd is closed. I expected a nicer result.
Aurelie
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Answer from Petit-Fernand
Hello Aurélie, Thank you for contacting us. We're very sorry to hear about this incident with your gourd. To help you as much as possible, we have just contacted you by e-mail 🙂 Have a nice day, ? Camille C-MonEtiquette
3
/5
★★★☆☆
I'm usually very satisfied with the products I order. This time, I'm disappointed by the red color of the labels, which is more orange.
Blandine O.
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Answer from Petit-Fernand
Hello, thank you for your loyalty. We're sorry that this time your labels didn't come out quite as you expected. We hope, however, that you will once again find what you're looking for in our wide range of colors and illustrations 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The concept is great! My daughter loved choosing her labels. However, I think the quality has gone downhill over the years. What a shame!
Jasper
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Please do not hesitate to send us any comments you may have, as your satisfaction is our priority. Happy holidays. ?????? Elise, C-MonEtiquette
2
/5
★★☆☆☆
Iron-on and self-adhesive labels are not clear enough. Very long delivery time despite the extra cost. Delivery announced on Monday received on Thursday. Too late.
Annie
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Answer from Petit-Fernand
Hello, thank you very much for your feedback. ?? The self-adhesive and iron-on labels appear in two separate tabs on our website, and are also mentioned on the respective product description sheets. We have also just refunded your shipping costs. Happy holidays. ?????? Elise, C-MonEtiquette
2
/5
★★☆☆☆
Very nice apparently , when the iron-on labels arrived I immediately used them. But on the first wash half the label came off. Sorry to hear that.
Parodi Y.
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly. We have just contacted you for more information. Have a good day, ?????? Elise, Petit-Fernand
3
/5
★★★☆☆
Always an excellent product. I just find the delivery much too long 13 days. Now, however, I would not hesitate to recommend it if necessary.
Dolorès G.
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Answer from Petit-Fernand
Hello, We are sorry to see that your order has taken longer than expected to reach you. We hope you like it. Happy holidays. ?????? Elise, C-MonEtiquette
3
/5
★★★☆☆
The labels, just put in envelopes, are not in good condition when they arrive at my home. For the price I expected better packaging. I hope the quality of the labels will outweigh the packaging.
Elisa
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Answer from Petit-Fernand
Hello, We are surprised to read your e-mail. The label books are indeed sent in an envelope. Please contact us so that we can help you. Have a nice day, Elise C-MonEtiquette
3
/5
★★★☆☆
The choice of labels was limited. Also, the labels don't stick as well as they used to; they peel off easily after washing (even though they are washed at low temperature and not tumble-dried), which is a shame. I don't think I'd recommend the site, to my great disappointment.
Stella P.
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Answer from Petit-Fernand
Hello, We're sorry to read your review. However, our labels have not been restricted, only the patterns have been updated recently. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The package was delayed for a long time, the company with which they send is not of quality. The package arrived in an envelope all dirty, and in very very bad condition of the transport, very bad image.Luckily the product inside was not damaged. I think they should change the shipping method.
Arturo
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Answer from Petit-Fernand
Hello, Thank you for taking the time to write to us. We are sorry to hear that your order arrived late and in this condition. We hope to see you again another time ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels peel off very, very easily, so I'm not at all satisfied with these products R. GROS
Roseline G.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I never received my order and requested a refund. It was promptly returned to me. However, I would have liked to receive a compensation, a detail for the inconvenience caused.
Araitz
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you were not able to enjoy our products. However, we are glad that the refund arrived so quickly. We hope to see you again in the future. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Article received quickly but a little disappointed the color of the box is flashier than on the photo And the personalization on the box does not have a visual quali. I'm giving it to a two-year-old, who won't be able to see it, but it's a good idea. As for the gourd, it looks good visually, just a tiny tear on the side.
Sarah ?.
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Answer from Petit-Fernand
Hello Sarah, We are sorry to read that your order did not meet your expectations. Unfortunately we don't have enough information to contact you, but we invite you to get in touch with our customer service department so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Very disappointed with the items received. Very expensive for what they are. I ordered toiletry bags I thought would be waterproof inside but no but still it could pass if the inside was well done but no all the seams are visible. A horror I don't even dare offer them.
Nathalie
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Labels print well but peel off except on paper or cardboard. Disappointing.
Angelique B.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
Invité
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Answer from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
Axelle.d
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Positive points: second experience with this site, this time for the new bags! They can be personalized and are of very good quality on delivery. Big downside: I wanted to have them quickly before leaving on vacation, so I took express delivery (max 48h). On the website, the order was prepared in 24 hours, even though it took longer... + delivery time not respected... What's the point of taking this option at 9 to receive them 5 days later like a standard delivery? Too bad about that. Otherwise, I'm completely satisfied with my purchase.
Clo R.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very rare for our lead times to be so long. However, we will notify our teams and reimburse you for the shipping costs. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
This is the second time I've ordered self-adhesive labels for clothes. I'm quite disappointed for the second time, the labels don't hold and wash off on the 1st wash.
Jessica B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Mt
Answer from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
2
/5
★★☆☆☆
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
Carole
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette