/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!
Invité
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Answer from Petit-Fernand
Hello, I apologize for this production error. I can confirm that your order has been resent and will be delivered shortly! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.
Ana
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Answer from Petit-Fernand
Hi Ana, We are sorry to hear about your message because the order you placed was standard with the post office, that's why they couldn't locate it at the post office. Your refund was made instead. Happy Thursday, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Xavi Sole
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Answer from Petit-Fernand
Hi Xavi, your order was shipped on September 2nd. It has been 5 days, it is still on time. It will arrive very soon in your mailbox. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Hello I glued 24 "object" labels on each of my son's markers and crayons, they didn't hold...they all came off. I had to put tape on each label, 24 times....given the price of your items I thought it was quality ... in addition to the time I had to use an entire roll of tape. I'm not satisfied Many parents around me didn't have your brand of labels and didn't need to use the tape, the label stuck very well to the markers and pencils.
Camille FranÇois
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Answer from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I will contact you by email to bring you some solutions. We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
WASTE OF TIME My labels still haven't arrived 3 weeks later and on my account it shows it's been delivered and yet I have received nothing! I have emailed twice still no reply! My daughter has started school already and I've had to write her name in !
Kiran M.
Answer from Petit-Fernand
Dear Kiran, following our phone call I can confirm the new shipment of your order on our expanses. I am sorry again for the postal services, that failed the delivery on the first place. Please, see your email for the confirmation. Kind regards, Ana
1
/5
★☆☆☆☆
I never received my order, it shows shipped on August 8 and never arrived!
Filomena P.
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Answer from Petit-Fernand
Dear Philomena, We are sorry for this shipping anomaly by the postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my label!!!
Hafsa Benzouien
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Answer from Petit-Fernand
Hello, Thank you for your message. We have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
Placed a order on the 25th of august and it said will be ready for shipment within 48 hours. But did not send till the 28th of august. It is now the 5th of september and still not turned up. Pretty sure it wont. I sent them a email Yesterday saying it has not come. They Send me a reply saying I have to wait till the 9th of september even tho on the website it says the 8th. So i sent a email back saying the 9th is no good I needed them for the 4th. And I would have to go out and buy more from a shop. To which they have not sent me a message back. Never agian. I need my money back now please 6 working days is plenty of time for them to come.
Chloe
Answer from Petit-Fernand
Dear Chloe, thank you for your review. We are sorry to hear the post didn't deliver your labels. The production indeed took 48 hours. You ordered on Friday and the labels were dispatched on Monday. Please, consider the weekends as a not business days. After the dispatch the delivery usually takes 2-6 days, depending on your area. However, the post can extend this up to 10 working days and we can't influence the postal services. Sure, we will refund you if the order will not arrive after the legal time frame and we hope to see back. Kind regards, Ana
1
/5
★☆☆☆☆
Payment for express delivery Delivery received in 7 days
Fanny Copin
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Answer from Petit-Fernand
Hello Fanny, Thank you for your message. We've contacted you by e-mail to discuss the situation and suggest a solution. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I still have not received my order after ordering it for the second time since the first one did not arrive either. After 8 working days it hasn't arrived and I don't know if I should order it a third time or get my money back? The fact is that I need them urgently
Leticia
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Answer from Petit-Fernand
Good morning, We are sorry for this situation. I confirm that your last shipment should reach you in the next few days. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order paying an extra 9.50 euros for delivery in 24h and I received it 5 days later. Not very serious.
Kimberly Cabaret
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Answer from Petit-Fernand
Hello Kimberly, Thank you for your message. We have contacted you directly by e-mail in order to propose a solution to you to mitigate this incident. We apologize for the delay caused by the postal service. Have a nice day, Ophélie
1
/5
★☆☆☆☆
I paid a surcharge to receive the product in two days and it has been more than 15 days since I received it, and the tracking code for the shipment does not appear in the shipping company's locator. What is the next step?
Francisco J López
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Answer from Petit-Fernand
Good morning, We have contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product has not yet arrived for me and at this point I don't even know if it will arrive. I sent a request but got an automated email back.
Anna
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Answer from Petit-Fernand
Good morning Anna, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
It took a long time to arrive
Ana Fernandez
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Answer from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope that you will still like our products. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, I have not received my order!
Invité
Translated review
Answer from Petit-Fernand
Hello, We're very sorry about this incident. I invite you to reply to the e-mail we've just sent you so that together we can find the solution that best suits your needs. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, I've contacted you several times but no answer as to where my order is?
Charlotte Fargeas
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Answer from Petit-Fernand
Hello Charlotte, Thank you for your message! We have contacted you by e-mail to discuss this matter. We look forward to hearing from you. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
After 2 weeks the order has still not been delivered and there is no traceability! Very dissatisfied!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I'm really disappointed that despite making a big thing of printing the labels within 48 hours on their marketing, the delivery timescale is 3-10 working days. Why so long to deliver a little pack of labels!!! It's been 10 days since I ordered and still no sign of them.
Ellie L.
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Answer from Petit-Fernand
Good morning Ellie, we are very sorry to know about this delivery of the postal services. Thank you for your review and please contact us at [email protected] and we will be ready to find a solution. Have a nice day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Every year I order stickers but this last time the name does not come in the middle but on the top????.
Belén
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Answer from Petit-Fernand
Good morning Belen, We will contact you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I HAVE NEVER RECEIVED THE PRODUCT
Sira
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Answer from Petit-Fernand
Good morning, After our call yesterday, I confirm that your order is being remanufactured. We are very sorry for this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
We need to improve our shipping so that it arrives on time, especially when we have to pay extra to receive it faster.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
PLESE DO NOT BUY !!!!! wrong label arrived after over 3 weeks of waiting..I have contacted customer services and was told that my order will be reprinted... 2 weeks later still no email or response from customer service... my messages are being ignored.... Update:I am more then aware that most businesses do not operate on weekends but i have contacted you on Wed, Thursday, Friday and Sunday all my messages were read and ignored. I have now received answer from yourselves with an update and finally someone replied to me. No I wasn't told any of the information you have provided in the answer below. Let's hope I receive them soon as my daughter already started school and I initially ordered them over months ago. Thank you for addressing this issiue.
Angelika B.
Answer from Petit-Fernand
Hello Angelika, Thank you for your message and apologies we did not answer your message sooner. For information, our offices are closed at the weekend so any messages sent during that time will be treated on the following Monday. The new shipment of your order was put into production on the 28th August and shipped on the 29th August 2023,therefore the customer service has definitely been in touch with you less than a week ago. At the time, you would have been offered the option of a full refund, or a new shipment at our costs, informing you that your order would unlikely get to you before the start of school. We will still get in touch with you by email regarding this matter and hope you will receive you order soon! Kind regards, Jessica
1
/5
★☆☆☆☆
Not home yet
Laura Sanchez Fernandez
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Answer from Petit-Fernand
Good morning, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Dissatisfied! I placed my order two weeks ago. I've been ordering for over 3 years and my labels haven't arrived for the new school year.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed, this year the labels don't stick. Last year no problem, they are always on the supplies but this . Nothing to do, they just don't stick.
Jo
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Answer from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, CMonetiquette
1
/5
★☆☆☆☆
The order never arrived; I claimed it, they gave me the option to resend it to me free of charge and it still hasn't arrived either.
Flor
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Answer from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. The second shipment should arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Disappointed, because after the 1st wash, some of the labels peeled off. I think that's a shame, as my son hasn't started school yet...
Céline
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. Our customer service department has been in touch with you in order to help you as best we can. Have a nice day, Léa
1
/5
★☆☆☆☆
I still haven't received anything
Laurence Beaugeraud
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Answer from Petit-Fernand
Hello. We're sorry you haven't received your order, as the postal service has been slightly delayed during the summer months. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
August 16 I place an order. More than 10 calendar days later and I still don't have it. I write and they answer me in French and ask me for a satisfaction survey. I do not recommend until the problem is solved.
Miriam
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Answer from Petit-Fernand
Good morning, We are very sorry for this situation, your order should have already arrived with Correos. As for your message, the answer had to be in Spanish, we are sorry. However, you can email us directly at contact@petit-fernand directly so that we can help you as soon as possible with this situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing, I never received the order
Vane_or
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Answer from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand