/10
★★★★★
based on 126968 reviews published
★★★★★
based on 126968 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.
Moi
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Answer from Petit-Fernand
Hello. We're sorry that you still haven't received your order. Please do not hesitate to contact us at [email protected] so that we can find a solution for you! We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order never received
Invité
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I can confirm that the refund has been processed! We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.
Maria.
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Answer from Petit-Fernand
We don't have any email from you to be able to help you, we are very sorry for this delivery anomaly. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that you're having problems with your labels. Please contact us at [email protected] so that we can find a solution for you! We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.
Karaplino Ran
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Answer from Petit-Fernand
Hello, I'm sorry that your order has been subject to such a delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially Yeah we're busy but they are on the way now. Absolutely dreadful attitude.
David K.
Answer from Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.
Monica Martin Martin
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Answer from Petit-Fernand
Hi Monica, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.
Gala
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Answer from Petit-Fernand
Hopefully it will reach you in the next few days. We have resent it to you free of charge in spite of the anomaly of delivery by the post office. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!
Invité
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Answer from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. We ship within 48 hours, but delivery may take longer! We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!
Invité
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Answer from Petit-Fernand
Hello, I apologize for this production error. I can confirm that your order has been resent and will be delivered shortly! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.
Ana
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Answer from Petit-Fernand
Hi Ana, We are sorry to hear about your message because the order you placed was standard with the post office, that's why they couldn't locate it at the post office. Your refund was made instead. Happy Thursday, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Xavi Sole
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Answer from Petit-Fernand
Hi Xavi, your order was shipped on September 2nd. It has been 5 days, it is still on time. It will arrive very soon in your mailbox. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Hello I glued 24 "object" labels on each of my son's markers and crayons, they didn't hold...they all came off. I had to put tape on each label, 24 times....given the price of your items I thought it was quality ... in addition to the time I had to use an entire roll of tape. I'm not satisfied Many parents around me didn't have your brand of labels and didn't need to use the tape, the label stuck very well to the markers and pencils.
Camille FranÇois
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Answer from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I will contact you by email to bring you some solutions. We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
WASTE OF TIME My labels still haven't arrived 3 weeks later and on my account it shows it's been delivered and yet I have received nothing! I have emailed twice still no reply! My daughter has started school already and I've had to write her name in !
Kiran M.
Answer from Petit-Fernand
Dear Kiran, following our phone call I can confirm the new shipment of your order on our expanses. I am sorry again for the postal services, that failed the delivery on the first place. Please, see your email for the confirmation. Kind regards, Ana
1
/5
★☆☆☆☆
I never received my order, it shows shipped on August 8 and never arrived!
Filomena P.
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Answer from Petit-Fernand
Dear Philomena, We are sorry for this shipping anomaly by the postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my label!!!
Hafsa Benzouien
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Answer from Petit-Fernand
Hello, Thank you for your message. We have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
Placed a order on the 25th of august and it said will be ready for shipment within 48 hours. But did not send till the 28th of august. It is now the 5th of september and still not turned up. Pretty sure it wont. I sent them a email Yesterday saying it has not come. They Send me a reply saying I have to wait till the 9th of september even tho on the website it says the 8th. So i sent a email back saying the 9th is no good I needed them for the 4th. And I would have to go out and buy more from a shop. To which they have not sent me a message back. Never agian. I need my money back now please 6 working days is plenty of time for them to come.
Chloe
Answer from Petit-Fernand
Dear Chloe, thank you for your review. We are sorry to hear the post didn't deliver your labels. The production indeed took 48 hours. You ordered on Friday and the labels were dispatched on Monday. Please, consider the weekends as a not business days. After the dispatch the delivery usually takes 2-6 days, depending on your area. However, the post can extend this up to 10 working days and we can't influence the postal services. Sure, we will refund you if the order will not arrive after the legal time frame and we hope to see back. Kind regards, Ana
1
/5
★☆☆☆☆
Payment for express delivery Delivery received in 7 days
Fanny Copin
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Answer from Petit-Fernand
Hello Fanny, Thank you for your message. We've contacted you by e-mail to discuss the situation and suggest a solution. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I still have not received my order after ordering it for the second time since the first one did not arrive either. After 8 working days it hasn't arrived and I don't know if I should order it a third time or get my money back? The fact is that I need them urgently
Leticia
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Answer from Petit-Fernand
Good morning, We are sorry for this situation. I confirm that your last shipment should reach you in the next few days. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order paying an extra 9.50 euros for delivery in 24h and I received it 5 days later. Not very serious.
Kimberly Cabaret
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Answer from Petit-Fernand
Hello Kimberly, Thank you for your message. We have contacted you directly by e-mail in order to propose a solution to you to mitigate this incident. We apologize for the delay caused by the postal service. Have a nice day, Ophélie
1
/5
★☆☆☆☆
I paid a surcharge to receive the product in two days and it has been more than 15 days since I received it, and the tracking code for the shipment does not appear in the shipping company's locator. What is the next step?
Francisco J López
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Answer from Petit-Fernand
Good morning, We have contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product has not yet arrived for me and at this point I don't even know if it will arrive. I sent a request but got an automated email back.
Anna
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Answer from Petit-Fernand
Good morning Anna, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
It took a long time to arrive
Ana Fernandez
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Answer from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope that you will still like our products. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, I have not received my order!
Invité
Translated review
Answer from Petit-Fernand
Hello, We're very sorry about this incident. I invite you to reply to the e-mail we've just sent you so that together we can find the solution that best suits your needs. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, I've contacted you several times but no answer as to where my order is?
Charlotte Fargeas
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Answer from Petit-Fernand
Hello Charlotte, Thank you for your message! We have contacted you by e-mail to discuss this matter. We look forward to hearing from you. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
After 2 weeks the order has still not been delivered and there is no traceability! Very dissatisfied!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I'm really disappointed that despite making a big thing of printing the labels within 48 hours on their marketing, the delivery timescale is 3-10 working days. Why so long to deliver a little pack of labels!!! It's been 10 days since I ordered and still no sign of them.
Ellie L.
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Answer from Petit-Fernand
Good morning Ellie, we are very sorry to know about this delivery of the postal services. Thank you for your review and please contact us at [email protected] and we will be ready to find a solution. Have a nice day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Every year I order stickers but this last time the name does not come in the middle but on the top????.
Belén
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Answer from Petit-Fernand
Good morning Belen, We will contact you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I HAVE NEVER RECEIVED THE PRODUCT
Sira
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Answer from Petit-Fernand
Good morning, After our call yesterday, I confirm that your order is being remanufactured. We are very sorry for this situation. Good morning, Camille Petit-Fernand