/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery of the order when a complaint was filed because it did not arrive.
Noelia
Translated review
Answer from Petit-Fernand
Good morning Noelia, Hopefully you have received your order. If not, please contact us at [email protected] to help you. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...
Aurore Pap's
Translated review
Answer from Petit-Fernand
Hello Aurore, I'm sorry to read your opinion, but our labels are very resistant to washing. We invite you to contact us today via our contact form so that we can help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Labels are pretty, but they come off... Whether it's object labels or clothing labels.
Audrey K
Translated review
Answer from Petit-Fernand
Hello Audrey, we're sorry to read your message. We have just contacted you by email in order to help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
The colors aren't as pretty as my previous orders (less choice and less quality) w In addition, the quality of the labels I bought this time is really inferior (they come off with difficulty and there are still bits of "glue" on the self-adhesive clothing labels). I'm really disappointed with this purchase, whereas I was completely satisfied with the last 2 orders.
Salhi- Simonet
Translated review
Answer from Petit-Fernand
Hello, please contact our Customer Service via our contact form 🙂 Please send us photos of the labels in question so that we can send them back to you. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
I found it unacceptable that this year my order was mixed up. I ordered two maternal packs and separate labels for my 9 year old, so there were three first names and instead of receiving 3 notebooks with their own labels, I received 4 and everything was mixed up inside. I had to unstrap everything to check the accuracy of my order and to dispatch to each their labels. I thought the service was a shame. The quality of the labels has always been top-notch, which is why I order them every year.
Laurie Guedj
Translated review
Answer from Petit-Fernand
Hello. I'm sorry your order arrived mixed up. This should not be the case, so I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I did not receive all of my order!!!
Audrey Corrao
Translated review
Answer from Petit-Fernand
Hello Audrey, We're sorry to read your message about the Post Office delivery. We have just contacted you by email in order to help you, and send you back the order. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!
Mme Elisa Sanz
Translated review
Answer from Petit-Fernand
Hello. I'm sorry to read about such a quality problem. I will contact you this morning by e-mail to discuss the situation. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.
Amelie
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that our labels are not what you wanted. I will contact you to discuss how we can improve! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.
Invité
Translated review
Answer from Petit-Fernand
Hello. The number of labels is well specified when placing your order, we are sorry that it does not correspond to what you wanted. We remain available to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Delivery time too long.
Angelique Cattin
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that delivery is taking longer than usual at a time when the post office is overloaded. I will contact you this morning to make sure that you have received your order. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem! We are available to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
Melissa Renaud
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.
Invité
Translated review
Answer from Petit-Fernand
Hello. I'm sorry that our products are not what you wanted. I see from your order that you did not order a unicorn illustration! I will contact you in the morning to discuss this with you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
My labels never arrived
Anna D.
Translated review
Answer from Petit-Fernand
Good morning Anna, as communicated to you we have reshipped your order. You will receive the new order within this week. If not, please do not hesitate to contact us. Good day Alessio
3
/5
★★★☆☆
Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to read that delivery seems to be taking a long time. Your order was shipped on August 09, 48 hours after you placed it. The post office then sent it to you in 6 working days! Please contact us at [email protected] so that we can discuss the situation. Have a nice day? C-MonEtiquette
3
/5
★★★☆☆
A difference between what I had done on screen and the final rendering. Now we'll see how well they match
Audrey G
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Disappointed And price a bit high
????
Translated review
Answer from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.
Invité
Translated review
Answer from Petit-Fernand
Hello. I'm sorry you didn't receive your order. I've just replied to your email to offer you some solutions! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
It took forever to arrive. The stickers were great as always but this time they took too long.
Eva Cortes
Translated review
Answer from Petit-Fernand
Good morning, We are delighted that you like our products but we are very sorry for this delay in delivery by the post office. Good morning, Camille
3
/5
★★★☆☆
The label is very practical but doesn't stick as well as before.
Alexandra Chevallet
Translated review
Answer from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
Rebecca F.
Translated review
Answer from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
3
/5
★★★☆☆
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
L Vddaele Dv
Translated review
Answer from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
CĂ©line Defoy
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Answer from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The stickers on the bottles come off very quickly when you put them in a bag.
Cha
Translated review
Answer from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
Clémence Dubreuil
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Fast delivery, compliant products, but I find the bottle caps very hard to close.
Sabaah
Translated review
Answer from Petit-Fernand
Hello and thank you for your feedback. We are in the process of redesigning this cap so that this problem no longer arises! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Thermo-adhesive labels don't stick
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I did not receive my order although I contacted customer service and the response and solution was very quick. I would have liked to be able to comment on the product.
Blanca
Translated review
Answer from Petit-Fernand
Good morning Blanca, Thank you for your message. We regret this delivery anomaly on the part of Correos. We hope that you will try again to give us your opinion about our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Very good product and nice colors, honestly though I preferred the texture of other years. Now it is really plasticized adhesive, before it looked more like paper...I preferred it. Arrived in 10 days
Elisa
Translated review
Answer from Petit-Fernand
Dear Elisa, We are sorry to hear that your order did not meet your expectations. In fact, we have recently made some changes to improve the quality of the labels, some of them appear more glossy. Should you experience any problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Hello, I have ordered labels several times without any problem. This time, I find that the quality of the printing is not great, it lacks color compared to last time. The delivery time and the delivery of the order are top notch. Do you have 1 label for socks?
Emilie Chavanne
Translated review
Answer from Petit-Fernand
Hello. We haven't changed the colors themselves, so there was indeed a printing problem! I'll contact you to find out more! Have a nice day? Luce C-MonEtiquette