/10
★★★★★
based on 135677 reviews published
★★★★★
based on 135677 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
Karine Le Ray
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Answer from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
Anne
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Answer from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... 🙁
Mélody Stas
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Answer from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The labels are very nice and the whole envelope with the instructions is very delicate. But the color of the name seemed a little off to me and I don't think they will last long on clothing. I would buy again as it makes a very nice detail on my baby's belongings.
Julia
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Answer from Petit-Fernand
Good morning Julia, Thank you for your message. Our labels are created to resist washing and last over time. They do not peel off easily and the design does not come off either. Feel free to share your experience later 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The product is beautiful but from the first day the stopper broke. My son dropped the bottle (he's young) and the cap broke off.
Ms
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Answer from Petit-Fernand
Hello Mathilde, Thank you for your message. We are very sorry about this problem. We have just contacted you to confirm that we will be sending you a replacement stopper so that your son can continue to use his water bottle. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
3 weeks delivery time and non-existent customer service
Allison Rose
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Answer from Petit-Fernand
Hello Allison, Our customer service department has not received your message. If it had, we would have been happy to respond to your request. We have contacted you several times in order to help you, but unfortunately we are unable to reach you. Here is our telephone number: 05 19 88 01 72 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Machine washed at 30° and 3/4 of the labels stuck to my washing machine. The quality of the products leaves much to be desired. Lots of useless packaging. Too bad
Aline
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Answer from Petit-Fernand
Hello Aline, Thank you for your message. Your labels should not come off like this after washing. Following our exchange, I will confirm the return of replacement labels. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I bought 3 bottles with the colored cap. I had to buy a new cap because the others broke the first time they were dropped.
Chloe Preradovic
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Answer from Petit-Fernand
Hello Chloe, We are very sorry that your plugs broke like this. We hope that our screw caps meet your expectations. Please do not hesitate to contact our customer service department if you have any quality problems. It will be a pleasure to answer you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I recently purchased a lunch box with ice compartment, but on first use the base cracked I think it took a hit, not even a hard one, we taped it to continue using it. Promptly, customer service assisted me and assured me that it was definitely a product that was born defective, and I was immediately sent another replacement that is working fine. Thank you very much. Paola from Turin
Paola S.
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Answer from Petit-Fernand
Good morning Paola, Thank you for your message and report. One of our perators will contact you later today to find a solution together. Have a good day ?? Chiara Petit-Fernand
3
/5
★★★☆☆
Very good Customer Service. Very bad the magazine of spedition.
Uber R.
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Answer from Petit-Fernand
Good morning Uber, thank you for your message. We hope you will receive your new order very soon. Thank you for your patience and trust, Have a nice day ?? Chiara Petit-Fernand
2
/5
★★☆☆☆
Hello Not very happy with delivery times. I paid more than 9 for a delivery in 24h00 before 18h00 tonight. I placed my order on 08.11 and in the package tracking it tells me the 10th or 11th. In any case the 24h00 will be exceeded...
Emmanuel Manciot
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Answer from Petit-Fernand
Hello Emamanuel, We are very sorry that Chronopost did not respect the delivery time indicated. Please email us at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
A B
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Answer from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I bought for the second time two water bottles but they always have the same defect . They do not close the caps well the plastic used breaks easily. As for the part underneath of excellent quality
Clara
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Answer from Petit-Fernand
Good morning Clara. Thank you for your message, we are very sorry for this anomaly. One of our operator contacted you we have sent you back the defective caps! Have a good day ?? Chiara Petit-Fernand
2
/5
★★☆☆☆
Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday 🙁 useless
Laethitia Halazy
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Answer from Petit-Fernand
Hello Laetithia, We are very sorry for the delay in delivery. We hope, however, that the products meet your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.
Angelique
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Answer from Petit-Fernand
Hello, We are sorry that Chronopost has taken longer than expected. But unfortunately we have no control over Chronopost. We have already contacted you to offer you a solution, but we hope you like our labels. ?? We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
Stickers are great value and really cute however I'm in the UK and it said delivery was 7-14 days and I waited 4 weeks for the stickers to come.
Jess
Answer from Petit-Fernand
Hello, We are sorry that Royal Mail has taken so long to deliver. However, we hope that your order meets your expectations. Kind regards, Camille Petit-Fernand
3
/5
★★★☆☆
I did not like the shipping. Took forever despite sending tracking could not be completed. Please improve.
Larissa H.
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Answer from Petit-Fernand
Thank you for placing your order with us. We are sorry that the delivery took longer than expected, but unfortunately we have no control over the postal service. ?? However, we hope you like our labels! Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
The self-adhesive labels are perfect, but the thermo-adhesive labels all came off after the first wash, not so good. They offered to send me new ones and it's exactly the same thing. But I followed the instructions to the letter.
Marine Otal
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Answer from Petit-Fernand
Hello Marine, We are very sorry to read your message. We will contact you to find a solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Everything was right from design to delivery, except for the color, which came out much flashier.
Sénéchal Camille
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Answer from Petit-Fernand
Hello, We are sorry to hear that your order did not completely meet your expectations. We hope, however, that the quality of our products is up to scratch. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Labels very good, pretty package but very disappointed with the delivery it was a day late although I had paid 9 extra because it was urgent to have ordered them on Thursday to receive them on Monday when it was scheduled for Saturday ... my son was able to go to school on Monday with his clothes marked with permanent marker. Too bad Sending a message to customer service: no reply To be continued
37 Maylin
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Answer from Petit-Fernand
Hello, We are very sorry about this delay from Chronopost. We confirm that your delivery charges have been reimbursed. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The products are good but I paid for quick shipping and received the products after a week
Barbara
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Answer from Petit-Fernand
Buongirno Barbara, thank you for your comment. We are glad that our products meet your expectations. One of our operators will contact you within the day to resolve this shipping anomaly. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Very satisfied with the products purchased. However, the delivery went badly. Chronopost left the parcel on our doorstep without telling us. How did the delivery man get into the building? A mystery? C-MonEtiquette at its best... Chronopost big flop.
Pb
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Answer from Petit-Fernand
Hello, Thank you for your message. We are very sorry to hear that your order was delivered this way. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I ordered 2 personalized water bottles for my children. The only downside is that the print is already starting to come off on one of the bottles. The white elastic around the stopper doesn't hold and keeps falling into the bottles! They're still pretty bottles though...
Aïcha
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Answer from Petit-Fernand
Hello, We are very sorry that your water bottles have defects. We will contact you in the morning to help you. All the best, Camille C-MonEtiquette
3
/5
★★★☆☆
Positive: I loved the products I bought, both the lunch box and the stickers! Negative: it took too long from my point of view to get the order at home!!!
Iraida
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Answer from Petit-Fernand
Good morning Iraida, We are sorry you had to wait so long to receive your product. However, we are delighted to hear that you liked them. Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels come right off
Maria L.
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Answer from Petit-Fernand
Good morning Maria Laura, we are very sorry to read this comment. One of our oprators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Unfortunately, I have not yet received an order for our daughter (although it was supposed to have been sent) ... it was supposed to be a gift for the start of school and has long since been paid for by bank transfer. The second order (a lunch box) for our other daughter was almost completely destroyed when it arrived...but it will probably be remade and resent.
Andrea F.
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Answer from Petit-Fernand
Hello, We have contacted you today to offer you the best solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
I am extremely disappointed by the delay in delivery and I reported it 2 times to your sales department with no response.
Sephora Hamoum
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Answer from Petit-Fernand
Hello, We are sorry that La Poste was late in delivering your order. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I bought two sets for elementary school and there are very few object stickers. Plus they are really too small and you can barely read the name.
Irene G.
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Answer from Petit-Fernand
Good morning Irene, thank you for your comment. We are sorry that the prduct did not meet your expectations, an operator will contact you in the day to learn more. Chiara Petit-Fernand
2
/5
★★☆☆☆
The product is perfect,but by choosing rush shipping and paying dearly for it,I expected the package to arrive sooner,not after a week after ordering.
Chiara
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Answer from Petit-Fernand
Dear Chiara, Thank you for your comment. I am glad that you are satisfied with the product. Regarding the shipping timeframe, we are sorry for the wait. One of our staff will contact you later today. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Product according to the description, they are of good quality. Negative point is that the shipment took more than 10 working days to arrive.
Lm
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Answer from Petit-Fernand
Good morning Lydia, We sincerely regret this delay in delivery by the Post Office. However, we are pleased to know that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand