/10
★★★★★
based on 126955 reviews published
★★★★★
based on 126955 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
PLESE DO NOT BUY !!!!! wrong label arrived after over 3 weeks of waiting..I have contacted customer services and was told that my order will be reprinted... 2 weeks later still no email or response from customer service... my messages are being ignored.... Update:I am more then aware that most businesses do not operate on weekends but i have contacted you on Wed, Thursday, Friday and Sunday all my messages were read and ignored. I have now received answer from yourselves with an update and finally someone replied to me. No I wasn't told any of the information you have provided in the answer below. Let's hope I receive them soon as my daughter already started school and I initially ordered them over months ago. Thank you for addressing this issiue.
Angelika B.
Answer from Petit-Fernand
Hello Angelika, Thank you for your message and apologies we did not answer your message sooner. For information, our offices are closed at the weekend so any messages sent during that time will be treated on the following Monday. The new shipment of your order was put into production on the 28th August and shipped on the 29th August 2023,therefore the customer service has definitely been in touch with you less than a week ago. At the time, you would have been offered the option of a full refund, or a new shipment at our costs, informing you that your order would unlikely get to you before the start of school. We will still get in touch with you by email regarding this matter and hope you will receive you order soon! Kind regards, Jessica
1
/5
★☆☆☆☆
Not home yet
Laura Sanchez Fernandez
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Dissatisfied! I placed my order two weeks ago. I've been ordering for over 3 years and my labels haven't arrived for the new school year.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed, this year the labels don't stick. Last year no problem, they are always on the supplies but this . Nothing to do, they just don't stick.
Jo
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, CMonetiquette
1
/5
★☆☆☆☆
The order never arrived; I claimed it, they gave me the option to resend it to me free of charge and it still hasn't arrived either.
Flor
Translated review
Answer from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. The second shipment should arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Disappointed, because after the 1st wash, some of the labels peeled off. I think that's a shame, as my son hasn't started school yet...
Céline
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. Our customer service department has been in touch with you in order to help you as best we can. Have a nice day, Léa
1
/5
★☆☆☆☆
I still haven't received anything
Laurence Beaugeraud
Translated review
Answer from Petit-Fernand
Hello. We're sorry you haven't received your order, as the postal service has been slightly delayed during the summer months. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
August 16 I place an order. More than 10 calendar days later and I still don't have it. I write and they answer me in French and ask me for a satisfaction survey. I do not recommend until the problem is solved.
Miriam
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation, your order should have already arrived with Correos. As for your message, the answer had to be in Spanish, we are sorry. However, you can email us directly at contact@petit-fernand directly so that we can help you as soon as possible with this situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing, I never received the order
Vane_or
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered some labels for my son's school on August 18. The delivery date was August 23 to September 1. Today is September 3rd and they have not arrived yet. It's an informal company, you can't trust them. I had to use temporary crappy white stickers. I hope I receive them and that they are not lost somewhere. They are not cheap, I spent 30. Honestly it's better to order from Amazon or any other supplier. I have complained and not even an apology or anything. INFORMAL!
Amanda Bambao
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order since we shipped it on 08/21. We have just sent you an email to give you a solution as soon as possible. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order received quickly but wrong order received (wrong first and last name). The company reacted quickly to send me back the correct order except that it was too late for labelling.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry about this production error, but we do our best to avoid this kind of situation. Please let us know if you have received your labels! We'll be happy to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received. Result: no labels for my son's first day of school tomorrow. Problem reported to C-monetiquette but no willingness on their part to solve the problem under cover of very polite emails but no effective action. In short, I don't recommend them. Money wasted.
Doligez
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
After more than 15 days, the order did not arrive, although I have been refunded the money I had to order from another site because I needed them and I did not have them.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver the order we sent you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
It never arrived and they were not even able to warn me that it would not arrive. I will never buy from !!!!! again.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. We are sorry to inform you that your order was due to be delivered on time. I confirm that your order has been fully reimbursed. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order placed on 19/08 Shipped on 22/08 It is now 3/09 The order has still not arrived? Other sites go much faster: too bad for me
Stephanie Moyret
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
This is the 3rd time I have ordered labels from this website. I've never had a problem before but my last order was a disaster. The names are illegible (very small font and the color is very light) and to top it all, the labels don't stick. After 24 hours, they're already half off. Really very disappointed... I won't be ordering from c-monetiquette again.
Stéphanie
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that you're having problems with your labels, and that some of them have arrived with a printing defect. I've just e-mailed you to suggest some solutions. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I paid for express delivery (9.5) and my order arrived in over 7 days! It's outrageous to steal from customers in this way! A voucher from you would be the least I could do to compensate for this dishonesty. Thank you for your help.
Amandine Debaeke
Translated review
Answer from Petit-Fernand
Hello, we are sorry that the Chronopost delivery did not meet these deadlines. I will contact you by email to discuss a solution. We're here to help. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything and unfortunately I don't think I ever will and in any case now it's all over for the start of the new school year. So it's hard to say but I'm disappointed.
Julie
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order not received after 17 days.... after-sales service tells me to wait, then wait another 2 days..... well, back to school is over, I have to buy labels in a hurry from a supermarket and do it by hand. Is the cmonetiquette website or the post office incompetent? All in all, what a waste of time and money! Order now!
Invité
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your order did not arrive. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received it's been nearly 3 weeks since I placed the order!
Myriam Cremisi
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order not received!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Hello, Parcel indicated as delivered in my letter box except that I did not receive anything! It's a shame because school starts in 2 days!
Sam
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. Please contact us at [email protected] so that we can help you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I've been waiting for my order since 18/08. Still no news and a useless after-sales service that reassures me about delays that are only increasing.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. We contacted you this morning to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I received an incomplete order
Invité
Translated review
Answer from Petit-Fernand
Hello, we apologize for this production error. I hereby reconfirm that the missing elements of your order have been reproduced and that you will receive them very soon! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
My labels ordered for stationery don't stick, customer service tells me I should have taken labels for small stationery... Total disappointment, I ended up with a huge batch of labels that I wasn't going to use and that didn't stick, even though it wasn't specified on the site and I'd bought them in the stationery tab... Really disappointed When it comes to shoe labels, the transparent film also peels off, making the label all sticky.... Really not great
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. We've just e-mailed you to discuss the solutions we can offer you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I never received it and I can't track my order.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed! After just one run in the washing machine, all the labels came off (the self-adhesive ones and the thermo-adhesive ones)! After spending two hours gluing everything together, I'm extremely disappointed!
Louise Verhaegen
Translated review
Answer from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels. I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Never received my order
S Dins
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Labels do not stick to pencils, felt-tip pens, etc. Yet the surface has been degreased
Sylvie
Translated review
Answer from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our products. Indeed, the 1-line object labels are made to fit on thick felt-tips or pencils! The "mini" format is better suited to thin pens such as colored pencils and ballpoint pens. I'll be in touch to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I followed the instructions to the letter, and out of 15 labels applied, half fell off on the 2nd day, on cotton t-shirts. Very disappointing.
Invité
Translated review
Answer from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. I will contact you to provide you with solutions. Have a nice day? Luce C-MonEtiquette