Reviews Petit-Fernand

My order has still not arrived

Order not received

I have not received my order

Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.

Never received thanks

Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....

I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!

It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.

I still haven't received my order....

I did not receive my order

I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.

Very bad, the product did not arrive

To date, no one has contacted me to solve the problems with my shipment.

Still haven't received my order

I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.

Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg

I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??

Order was lost then replacement hasn't arrived either

I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.

To this day, I still haven't received my order 🙁

To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.

The order has not arrived and I have no news of it

I am still waiting for them to arrive. I claimed 10 days ago again but have not received it. A month later, I have placed the order elsewhere because I doubt I will receive it with Petit-Fernand. Money and time wasted.

Receive labels from other families.

It's the third time I've ordered and it's the first time I've received neither the right color nor the right size of labels - too bad!

Package never arrived and non-existent assistance! I repeatedly asked for info about my order that was supposed to arrive between July 8 and July 13 but never received a response!

I paid for the order but did not receive it

We have not received our order

I have not received an order to date and have not received an answer to my inquiries!!!

I never received my order and there is no way to contact them and I am very disappointed.

Customs fees much too high for a France - Reunion. I was counted as coming from abroad!

Order not received even though I placed it on July 17... Very disappointed

Unfortunately, my order never arrived.

Unfortunately, the labels I ordered arrived wrong and I could not even reorder them because they would have arrived too late.

Order not received, several mail sent to customer service nothing was done !!!

I placed an order on July 19 and they tell me that I will not receive it until August 1. They were labels for a trip and now I no longer need them. I will not buy again for sure, as they do not meet the delivery deadlines.

The product never arrived and i paid in advance. second year that happens i will not buy again

Never any response after-sales service order error several emails left without any return! Very disappointed!

I haven't received my order and I still haven't heard back from customer service. Order placed 12 days ago.

I did not receive my order. This is already the 2nd time there have been problems with my orders at cmonetiquette 🙁