/10
★★★★★
based on 125960 reviews published
★★★★★
based on 125960 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I'm pleased with the labels, but unfortunately a sheet of 10 mini labels was missing for one of my two daughters, which was a problem.
Invité
Translated review
Answer from Petit-Fernand
Hello Julie, We're sorry you received an incomplete order. Our team has contacted you by email so that we can send you the missing labels as soon as possible. Have a nice day? Léa Cmonetiquette.fr
3
/5
★★★☆☆
They were as ordered only the adhesive strength was not really good had to help out everywhere with tesa
Invité
Translated review
Answer from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you by e-mail to find out more details and find a solution for you! We look forward to your reply. Yours sincerely, Ana
3
/5
★★★☆☆
Parcel not yet received, I will give my opinion when I am in possession of it.
Sabrina
Translated review
Answer from Petit-Fernand
Hello Sabrina, We're sorry you didn't receive your order. Our customer service has contacted you so that we can help you as best we can. Have a nice day? Léa C-Monetiquette
2
/5
★★☆☆☆
I still haven't received anything
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
3
/5
★★★☆☆
Some of the stickers were quite difficult to remove
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off badly - of course this should not be the case! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
Faustine
Translated review
Answer from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
2
/5
★★☆☆☆
I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.
Valérie Gautier
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your cork arrived broken. I will contact you in the morning to arrange for it to be sent back to you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
It's a pity that the greaseproof paper is missing to be able to use the clothes labels. Package incomplete
Nadège
Translated review
Answer from Petit-Fernand
Hello. We're very sorry about this production anomaly. I will contact you this morning to discuss the solutions I can offer. We remain available to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite
Thara Bouhebbal
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your labels have a printing defect. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I ordered for 2 children (not from the same family, so not the same name) and received everything in a single booklet. This made it difficult to detach the sheets without damaging them. My advice for next time is either to make a booklet for each child, or a system for detaching the sheets more easily.
Client
Translated review
Answer from Petit-Fernand
Hello and thank you for your suggestion. In order to protect the environment, we only send one checkbook. Don't hesitate to ask us beforehand! We'll be happy to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.
Jocelin P.
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you're not entirely satisfied with our labels. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes 😉 It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.
A.
Translated review
Answer from Petit-Fernand
We are very sorry to hear that the order has not arrived due to the problem with the post office. We can certainly offer you a new shipment at our expense or other solutions. We are here for you and would appreciate you contacting us to find a solution for you. Unfortunately, there is no information about your name or order number and we have not been able to reach you. Ana from It's mine
2
/5
★★☆☆☆
Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive
Jonathan C.
Answer from Petit-Fernand
Hello Jonathan, we are sorry to hear your delivery took a long time for your order! Your order was produced and dispatched within 48 hours and then, as stated on our website, delivery times can take between 3 to 10 business days. During that time we are completely dependant on Royal Mail ?? Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
The labels are great, but unfortunately they weren't protected enough during delivery, and the dampness damaged the notebook.
Mme Guillou Chloé
Translated review
Answer from Petit-Fernand
Hello. We are very sorry about this delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
I haven't received my order yet, so I'll give you my opinion.
Imane Ghomich
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
3
/5
★★★☆☆
The delivery was a disaster! Pay 10 to receive the product in 24 hours, I received it 5 days later ...
Tiphaine Prugnier
Translated review
Answer from Petit-Fernand
Hello. We apologize for the delay in delivery by the postal service. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
3
/5
★★★☆☆
This time when we ordered, things went smoothly, we couldn't change the typeface.
Pilar Cabrera Sanchez
Translated review
Answer from Petit-Fernand
Good afternoon Pilar, We are sorry to hear that your experience with us this time was not good. If you have any problem with the personalization of your products, please do not hesitate to contact us so that we can help you. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Actually all good, only the shipping took a while.
Invité
Translated review
Answer from Petit-Fernand
Thank you for your order! We are sorry again that the post is taking longer than it should. Normally it is 2 - 6 working days! We hope it will be much quicker next time;) LG, Ana
2
/5
★★☆☆☆
Not received order placed 26th July
Alice
Answer from Petit-Fernand
Hello Alice, We are sorry to hear you did not receive your order on time. Following our email conversation, a new shipment at our costs was sent to you today. Hope you receive it soon ?? Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
Quality products saving me time. Fast delivery. Point for improvement: it would have been nice to receive the booklets of labels sorted by child, especially when you have several children and the labels are all mixed up, it's really not practical. Thank you for taking my opinion into account for next year's order?
May H.
Translated review
Answer from Petit-Fernand
Hello and thank you for your comment! Don't hesitate to contact us directly at [email protected], so that your notebooks can be sorted by name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Never received order
Helen M.
Answer from Petit-Fernand
Hello Helen, We are really sorry there was an issue with the postal services and you never received your order! The order was correctly sent on our end, and I can see your order was subsequently fully refunded by us. Do not hesitate to contact us if we can help you in any other way! Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
An error in the first name on part of the booklet (sibling inversion)
Gwladys Rousseau
Translated review
Answer from Petit-Fernand
Hello, we're very sorry about this production anomaly. I've just tried to contact you in order to send you back your good labels! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Took longer than expected for delivery. Needed to send a few e-mails as I was beginning to panic. This item was for my holiday, unfortunately it didn't come in time.
Billy C.
Answer from Petit-Fernand
Following our phone conversation, you mentioned that you was reviewing the cushions. We do manufacture the labels and we hope you enjoy our products!
3
/5
★★★☆☆
Too bad the notebooks are no longer separated for each first name and last order my notebook was damaged.
Cardi
Translated review
Answer from Petit-Fernand
Hello! Don't hesitate to contact us directly at [email protected], so that your notebooks can be separated for each first name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I think it's a shame that the personalization is just a sticker. I was expecting something else.
Sophia
Translated review
Answer from Petit-Fernand
Hello Sophia, Thank you for your order and your review. We are sorry that the personalization did not meet your expectations. I have taken note of your comment and will pass it on to the relevant department. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I wasn't aware that I would have to pay taxes for the product when entering Switzerland.
Diana F.
Answer from Petit-Fernand
Hello Diana, I am sorry you had to pay taxes on your order. We have contacted you by email regarding this issue. Kind regard, Jessica, Petit-Fernand
3
/5
★★★☆☆
Product quality and choice are perfect. However, delivery took an extremely long time (2 weeks).
Deligne Anais
Translated review
Answer from Petit-Fernand
Hello Anais, We're delighted that you like our products. We are, however, sorry to hear that your order took a while to arrive. This is obviously not how we want our customers' experience to be. Please do not hesitate to contact us if you have any questions or need any assistance. Have a nice day, Léa C-Monetiquette
3
/5
★★★☆☆
I think school supply labels are too big
Stephanie Ferreira
Translated review
Answer from Petit-Fernand
Hello and thank you for your comment. I will contact you directly in the morning to find out more about your opinion and pass it on to our development department! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I'm a little disappointed by the rendering, which doesn't match the original simulation (there's a nice font difference between the first and second lines on the final product). It's a shame, because the labels are really pretty otherwise.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry that our labels don't match what you ordered. I will contact you in the morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I haven't received my parcel and they keep telling me the same thing and slightly different.
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry you didn't receive your order. As notified in the e-mail, your order has been shipped and is still in the postal service's lead time! Please do not hesitate to contact us again once the delay has passed! Have a nice day? The C-MonEtiquette team