/10
★★★★★
based on 126742 reviews published
★★★★★
based on 126742 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Ridiculously long time between order and delivery.
Gina M.
Answer from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
2
/5
★★☆☆☆
The labels come off in the wash. I waited more than 24 hours with the wash.
Mariam Soumbounou
Translated review
Answer from Petit-Fernand
Hello Mariam, We are very sorry about this incident. We've contacted you by e-mail in order to provide you with the solution best suited to your needs. See you soon, Ophélie C-MonEtiquette
3
/5
★★★☆☆
I placed an order and after waiting a month I complained that they did not arrive. They sent it to me again and then when I thought they were lost, they arrived again. Great customer service, but the shipping...the rest is ok.
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message. We sincerely regret this delay of delivery by the Post Office. We hope you liked our products. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
Frau H.
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Nice product but took ages to arrive
Jess J.
Answer from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
2
/5
★★☆☆☆
Unfortunately the stickers arrived really late (12 days)
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your order has arrived late. Unfortunately, we have no control over the postal service, but we are still pleased that your order has arrived. We hope you enjoy our products. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
Concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good
Invité
Translated review
Answer from Petit-Fernand
Hello. I'm sorry to hear that you are not entirely satisfied with our products. I will contact you in the morning to discuss the situation with you. Please note that we also sell iron-on labels! We remain available to help you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I have already purchased from this site but I am not completely satisfied. I bought 2 races for my son which are extremely difficult to open and close. They are already damaged after 1 year of use. I lost the cap of the gourd I sent a msg via Instagram never answered! So I had to buy another 8euros!!!! Knowing that the gourd costs almost 18euros! When the labels to stick to clothes it does not hold either! I won't order from them anymore!
Orelie
Translated review
Answer from Petit-Fernand
Hello. I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to see what can be done. We remain available to help you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Hello I can't give my opinion because I haven't received my labels yet, is this normal?
Invité
Translated review
Answer from Petit-Fernand
Hello Fahima, We're sorry to hear that your order did not arrive. We have contacted you by email in order to find the best possible solution to your problem. Have a nice day, Léa C-Monetiquette
2
/5
★★☆☆☆
Very long shipping, stickers do not deliver what is promised
Julia B.
Translated review
Answer from Petit-Fernand
Hello Julia. We are very sorry that you are not satisfied. The labels should not come off if all instructions have been followed correctly. Please contact customer service and describe the problem so that we can find the best solution for you. With kind regards, Ana
3
/5
★★★☆☆
Overall designing and purchasing was great. However, the stickers were delivered in a paper envelope on a rainy day, therefore the envelope was soaked and so was the book the stickers came in. Maybe in future you change your packaging to plastic or maybe coat the book in a plastic layer.
Shahaji
Answer from Petit-Fernand
Hello, we are sorry that your order was delivered like this. We do try to limit plastic use when shipping our products which is why your order arrives in a simple paper enveloppe. However, we will send your order back to you since we do not want you to be unable to use your stickers! Have a nice day ? Luce Petit-Fernand
3
/5
★★★☆☆
I loved being able to personalize the labels with my son's favorite colors and characters. The Maternelle kit is complete and I quickly received my order. The only downside is that the iron-on labels for the clothes don't hold up very well after a first wash, and half of them came off. ?? The rest of the labels (objects...) are perfect.
Invité
Translated review
Answer from Petit-Fernand
Hello Sarah, Our customer service has contacted you by email so that we can find a solution to your problem. Have a nice day? Léa
2
/5
★★☆☆☆
It has arrived more than a month late and with the stickers mixed up from two children. All in all the stickers are the ones I like the most and have good quality.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We regret this delivery anomaly by Correos and we apologize for this error. Your packs should have arrived separately. We hope that in spite of everything, our products will meet your expectations. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Disappointed with the personalized canvas bag, a bit expensive for so little! Doesn't seem to be very high quality. To be seen in time
Megane
Translated review
Answer from Petit-Fernand
Hello and thank you for your feedback. Our natural cotton bag is made to last, so don't worry! We invite you to refer to the bag's 'Care and Use' tab on our site to find out the best way to enjoy your bag for as long as possible! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Unfortunately, the labels are not what I expected, some of the plastic from the printout is stuck to them and is difficult to remove.
Jessica S.
Translated review
Answer from Petit-Fernand
We're sorry to hear about the problem with the labels. We would love to find out more details about the email and provide a solution for you! LG, Ana
3
/5
★★★☆☆
I'm pleased with the labels, but unfortunately a sheet of 10 mini labels was missing for one of my two daughters, which was a problem.
Invité
Translated review
Answer from Petit-Fernand
Hello Julie, We're sorry you received an incomplete order. Our team has contacted you by email so that we can send you the missing labels as soon as possible. Have a nice day? Léa Cmonetiquette.fr
3
/5
★★★☆☆
They were as ordered only the adhesive strength was not really good had to help out everywhere with tesa
Invité
Translated review
Answer from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you by e-mail to find out more details and find a solution for you! We look forward to your reply. Yours sincerely, Ana
3
/5
★★★☆☆
Parcel not yet received, I will give my opinion when I am in possession of it.
Sabrina
Translated review
Answer from Petit-Fernand
Hello Sabrina, We're sorry you didn't receive your order. Our customer service has contacted you so that we can help you as best we can. Have a nice day? Léa C-Monetiquette
2
/5
★★☆☆☆
I still haven't received anything
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
3
/5
★★★☆☆
Some of the stickers were quite difficult to remove
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off badly - of course this should not be the case! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
Faustine
Translated review
Answer from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
2
/5
★★☆☆☆
I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.
Valérie Gautier
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your cork arrived broken. I will contact you in the morning to arrange for it to be sent back to you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
It's a pity that the greaseproof paper is missing to be able to use the clothes labels. Package incomplete
Nadège
Translated review
Answer from Petit-Fernand
Hello. We're very sorry about this production anomaly. I will contact you this morning to discuss the solutions I can offer. We remain available to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite
Thara Bouhebbal
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your labels have a printing defect. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I ordered for 2 children (not from the same family, so not the same name) and received everything in a single booklet. This made it difficult to detach the sheets without damaging them. My advice for next time is either to make a booklet for each child, or a system for detaching the sheets more easily.
Client
Translated review
Answer from Petit-Fernand
Hello and thank you for your suggestion. In order to protect the environment, we only send one checkbook. Don't hesitate to ask us beforehand! We'll be happy to help you. Luce C-MonEtiquette
2
/5
★★☆☆☆
I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.
Jocelin P.
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you're not entirely satisfied with our labels. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes 😉 It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.
A.
Translated review
Answer from Petit-Fernand
We are very sorry to hear that the order has not arrived due to the problem with the post office. We can certainly offer you a new shipment at our expense or other solutions. We are here for you and would appreciate you contacting us to find a solution for you. Unfortunately, there is no information about your name or order number and we have not been able to reach you. Ana from It's mine
2
/5
★★☆☆☆
Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive
Jonathan C.
Answer from Petit-Fernand
Hello Jonathan, we are sorry to hear your delivery took a long time for your order! Your order was produced and dispatched within 48 hours and then, as stated on our website, delivery times can take between 3 to 10 business days. During that time we are completely dependant on Royal Mail ?? Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
The labels are great, but unfortunately they weren't protected enough during delivery, and the dampness damaged the notebook.
Mme Guillou Chloé
Translated review
Answer from Petit-Fernand
Hello. We are very sorry about this delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette