/10
★★★★★
based on 126952 reviews published
★★★★★
based on 126952 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order.
Invité
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I see from our email conversation that you had opted for a refund. This cancelled the shipment of your order. I will contact you to explain the situation better. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately I did not receive my order.
Mme Sobrino Giselle
Translated review
Answer from Petit-Fernand
Hello Giselle, Thank you for bringing this problem to our attention. Our customer service will contact you shortly to find a solution to your problem. In the meantime, we wish you a good day. Cmonetiquette
1
/5
★☆☆☆☆
The color of the labels received is not the one proposed on the site.
Julie
Translated review
Answer from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day CMonetiquette
1
/5
★☆☆☆☆
I have received nothing
Invité
Translated review
Answer from Petit-Fernand
Hello Sayma, Thank you for bringing this problem to our attention, our customer service will contact you to find a solution. Have a nice day, Cmonetiquette
1
/5
★☆☆☆☆
Order placed on 15/08, delivery within 3 to 8 working days. To date I still have not received the package.
Diamanti Melanie
Translated review
Answer from Petit-Fernand
Hello Melanie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
1
/5
★☆☆☆☆
Never received the order.
Andreia Freitas
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email so that we can find a solution for you. Have a nice day, Cmonetiquette
1
/5
★☆☆☆☆
I did not receive what I ordered
Invité
Translated review
Answer from Petit-Fernand
Hello Linda, We're sorry to hear that you haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
I ordered for my children, but surprise, the notebooks are all mixed up, a real headache. I'm disappointed.
Cliente
Translated review
Answer from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email so that we can find a solution to your problem. We wish you a nice day, C-Monetiquette
1
/5
★☆☆☆☆
I still haven't received my labels, even though I was supposed to receive them last week, and when I contacted you I got an automatic reply which didn't help at all.
Kellisha2
Translated review
Answer from Petit-Fernand
Hello, It's not normal that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
1
/5
★☆☆☆☆
The labels ordered never arrived
Giulia R.
Translated review
Answer from Petit-Fernand
Good morning Julia, we are sorry for this shipping anomaly by the postal services. We have sent you an email to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The order arrived more than 20 days after the purchase, maybe it is the delivery company that also had shipping costs. If so, they should change the delivery company.
Isabel Del Pino
Translated review
Answer from Petit-Fernand
Good morning Isabel, We are very sorry for this delay in delivery by Correos. However, we hope you like our products. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order after 16 days.
Nadège Rensonnet
Translated review
Answer from Petit-Fernand
Hello Nadège, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
I didn't receive the package I also sent an email and no one answered me
Tania A.
Translated review
Answer from Petit-Fernand
Good morning Tania, sorry for the delay in responding, we are closed on weekends. Indeed there was an error in the shipping address and I guess this is the cause of the missed shipment. However, we have responded to you to provide a solution. Have a good day
1
/5
★☆☆☆☆
Very disappointed I did not receive my order
Invité
Translated review
Answer from Petit-Fernand
Hello, Our team answered you by email to bring you a solution. We wish you a nice day CMonetiquette
1
/5
★☆☆☆☆
Order never delivered
Invité
Translated review
Answer from Petit-Fernand
Hello, Our team answered you by email in order to help you as well as possible. We wish you a nice day CMonetiquette
1
/5
★☆☆☆☆
Hello, I still haven't received my order. I'm still waiting for it, hoping to have it before school starts. Sorry but very disappointed.
Marie Ben
Translated review
Answer from Petit-Fernand
Hello Marie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
I still haven't received the labels I ordered over 20 days ago.
Sophie Caes
Translated review
Answer from Petit-Fernand
Hello Sophie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
I have not received my order even after having claimed it.
Mar Bejgar
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
Invité
Translated review
Answer from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
1
/5
★☆☆☆☆
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
Lucie
Translated review
Answer from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
I have not received the order. In addition to the delay in the alleged delivery
Raquel
Translated review
Answer from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Claire B.
Answer from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I never received my order...
Invité
Translated review
Answer from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
1
/5
★☆☆☆☆
Order not yet received
Invité
Translated review
Answer from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
1
/5
★☆☆☆☆
Order never received
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I placed the order on July 29th. It is now August 25 and I still have not received it.
Eva
Translated review
Answer from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
Raquel Fernández
Translated review
Answer from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Loreto Gallego Bea
Translated review
Answer from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
Sandra Molina Rodríguez
Translated review
Answer from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand