9.1/10
★★★★★
based on 137612 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The order never arrived....

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Laura T.
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Answer from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.

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Mónica Jacqueline Navarrete Ma
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Answer from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
1 /5
★☆☆☆☆

I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.

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Cristina P.
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Answer from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.

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Invité
Translated review
Answer from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Despite 15 days for departure, the package arrived late

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Carlo
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Answer from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

The labels came off in the first wash, disappointed

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Invité
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Answer from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Ordered 100 labels and only received 90. Very disappointing.

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Invité
Translated review
Answer from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon 🙂 So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I did not receive all my product labels.

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Invité
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Answer from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.

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Ana Ruiz
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Answer from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
1 /5
★☆☆☆☆

Absurd prices for very few stickers

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Laura A.
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Answer from Petit-Fernand
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
1 /5
★☆☆☆☆

From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.

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Lea Tessier
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Answer from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
1 /5
★☆☆☆☆

The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.

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Claude Et Carla Mendes
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Answer from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery

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Mallo
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Answer from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Order never delivered! No replies to my e-mails! No after-sales service!

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Siret
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Answer from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!

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Pas Contente
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Answer from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.

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Maurine Costa
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Answer from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Order never collected. No response from customer service

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Elodie Boehm
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Answer from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad

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Paula Z.
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Answer from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
1 /5
★☆☆☆☆

Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox

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Invité
Translated review
Answer from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!

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S.r.
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Answer from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
1 /5
★☆☆☆☆

Failure to meet delivery deadlines

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Leyla Djouad
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Answer from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Enormous delivery time, I still haven't received them. Ordered on June 5th.

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Invité
Translated review
Answer from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible 🙂 Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.

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D.
Translated review
Answer from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Item never received. Emailed customer service but never received a response.

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S. R.
Answer from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
1 /5
★☆☆☆☆

Never arrived

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Invité
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great

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Ilenia
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Answer from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.

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Kylie
Answer from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
1 /5
★☆☆☆☆

Almost a month after purchase and I have not received my order.

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Ester
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Answer from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
1 /5
★☆☆☆☆

I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!

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Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry 🙁 Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
1 /5
★☆☆☆☆

Order placed on 27/05, payment made, I still haven't received anything.

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Dgd
Translated review
Answer from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
1 /5
★☆☆☆☆

The writing was too small and the labels peeled off on the 1st slap.

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Cécile
Translated review
Answer from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
1 /5
★☆☆☆☆

The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.

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Johanna Dufau
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Answer from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
1 /5
★☆☆☆☆

I have never received the labels

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Angeles
Translated review
Answer from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
1 /5
★☆☆☆☆

I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.

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Marc
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Answer from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it 🙁 I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
1 /5
★☆☆☆☆

Unfortunately for the second time in a row the order did not arrive after a long wait.

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Invité
Translated review
Answer from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
1 /5
★☆☆☆☆

I never received what I ordered!

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Invité
Translated review
Answer from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
1 /5
★☆☆☆☆

They don't stand up to washing

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Invité
Translated review
Answer from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Never received the order

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Helene Tdch
Translated review
Answer from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day 🙂 Sandra C-MonEtiquette
1 /5
★☆☆☆☆

This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.

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Les Ailes De Michelle.
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Answer from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....

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Invité
Translated review
Answer from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day 🙂 Sandra Petit-Fernand