/10
★★★★★
based on 126951 reviews published
★★★★★
based on 126951 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
An order that was supposedly shipped on July 28th and still has not arrived, on top of that the customer service phone number is 902, I think it's terrible, I hope they solve this problem as soon as possible.
Sandra
Translated review
Answer from Petit-Fernand
Good morning Sandra, We will contact you today to help you with this problem of delivery by the post office. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the goods! The courier did not buzz me or call me, I tried to contact customer service but they replied in French with something completely different from what I asked for
Capuano M.
Translated review
Answer from Petit-Fernand
Dear Mary, We are sorry for this shipping anomaly by the postal services. As for customer service I imagine you received an automated message in French, this should not have happened. However, we have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Create a system to duplicate old orders without having to repeat the whole process. It is ridiculous that you don't have it and/or it hasn't worked for months.
Matteo
Translated review
Answer from Petit-Fernand
Dear Matteo, Thank you for your suggestion, it is important in order to improve the quality of nsotri services. We hope you are still satisfied with nsotri products and we remain at your disposal! Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
My order did not arrive.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my order and customer service did not reply.
Améline
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see from our email exchange last week that you have chosen to have your labels sent back to you! They will arrive soon 😉 We remain available to help you. The C-MonEtiquette team
1
/5
★☆☆☆☆
I placed an order on July 28th and it is now August 18th and I have not received anything. The truth is that the shipping issue is a bit of a disaster. This is the second time I order and the first time I had no problem, sure I will not order more.
Sandra Ao
Translated review
Answer from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We will send you an email today to give you more information about your order. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have received nothing
Le Boucher
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Ordered placed on 7th off August, have still not received it. Contacted customer service twice about this and same response saying track it via your tracking number for Royal Mail. There dispatched email previoualy stated it was posted as standard letter via Royal mail "not tracked", so it doesn't have a tracking number. Poor customer service and have still not received order.
Keith
Answer from Petit-Fernand
Hello Keith, I am very sorry to hear you haven't received your order yet. If the order was placed on the 07th August 2023, then the latest delivery day should be on the 23rd August 2023. We are facing high demands at the moment and all requests will first be answered by the means of an automated email, prior to being answered by a physical person. We do apologise if the automated answer wasn't accurate. We are currently working with the IT team to resolve this issue with tracking number. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order
Invité
Translated review
Answer from Petit-Fernand
Hello Audrey, We have just contacted you by e-mail to offer you the best solution for you! Have a nice day, Ophélie - C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I have not received my order.... July 27 shipped and as of August 17, it still has not been received!
Maria A.
Translated review
Answer from Petit-Fernand
Good morning Maria, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
Sabine Hautier
Translated review
Answer from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Lisa G.
Answer from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
1
/5
★☆☆☆☆
Goods have not arrived twice !!!!
Yas
Translated review
Answer from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not received it
Ariana Purriños Candal
Translated review
Answer from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
Erika F.
Translated review
Answer from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
Fanny Martin
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my order yet
Stephanie Schrobiltgen-sassel
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
Christin H.
Translated review
Answer from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
Carina M.
Translated review
Answer from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I simply haven't received my order! Can you please do the necessary?
Catherine Midrez
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order did not arrive.
Xisca Suau
Translated review
Answer from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
Noelyn V.
Translated review
Answer from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Nothing has come to me
Invité
Translated review
Answer from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received anything. 🙁
Eva
Translated review
Answer from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
1
/5
★☆☆☆☆
I haven't received anything in my mailbox.
Sheyenne Dhainaut
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order of almost 50
Caroline Renaut
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
To date (August 14), I still have not received my order.
Véronique Heisbourg
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Almost 10 days I'm waiting for my order and still nothing, but I've been charged.
Christine P
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
Charlotte
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Never received!
Sophie Jamotte
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette