/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, I have not received my order.... July 27 shipped and as of August 17, it still has not been received!
Maria A.
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Answer from Petit-Fernand
Good morning Maria, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
Sabine Hautier
Translated review
Answer from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Lisa G.
Answer from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
1
/5
★☆☆☆☆
Goods have not arrived twice !!!!
Yas
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Answer from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not received it
Ariana Purriños Candal
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Answer from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
Erika F.
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Answer from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
Fanny Martin
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my order yet
Stephanie Schrobiltgen-sassel
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
Christin H.
Translated review
Answer from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
Carina M.
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Answer from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I simply haven't received my order! Can you please do the necessary?
Catherine Midrez
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order did not arrive.
Xisca Suau
Translated review
Answer from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
Noelyn V.
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Answer from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Nothing has come to me
Invité
Translated review
Answer from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received anything. 🙁
Eva
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Answer from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
1
/5
★☆☆☆☆
I haven't received anything in my mailbox.
Sheyenne Dhainaut
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order of almost 50
Caroline Renaut
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
To date (August 14), I still have not received my order.
Véronique Heisbourg
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Almost 10 days I'm waiting for my order and still nothing, but I've been charged.
Christine P
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
Charlotte
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Never received!
Sophie Jamotte
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I have not yet received the order, are already 6 days when I wait, so I can not give you a positive review.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Label never received! Very disappointed 28 in the garbage can Never again
Estelle
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order and I have no response to my email but the order has been charged.
Di Loreto
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
Nathalie Vaast-debast
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.
Mathilde
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
My order never actually arrived dispite been told it was dispatch 2 august
Clare
Answer from Petit-Fernand
Dear Clare, we are very sorry to hear that the post lost your order. Please, contact our customer service for the suitable for you solution. We are here to help you! Kind regards, Stacy
1
/5
★☆☆☆☆
Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.
Emilie Ta
Translated review
Answer from Petit-Fernand
Hello. We are very sorry about this delivery anomaly and we regret that we could not help you in any other way. Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.
Davy �.
Translated review
Answer from Petit-Fernand
problem with the post has not arrived. Standard delivery can take up to 10 working days. If you ordered on August 2 and the labels were sent on August 4, delivery could still take place this week. We can give you more information if you contact our customer service and quote your order number. We are happy to help you!