9.1/10
★★★★★
based on 137006 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

It's been 2 weeks since I received my order.

User icon
Invité
Translated review
Answer from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have not received my order.

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Product not received

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.

User icon
Invité
Translated review
Answer from Petit-Fernand
We are very sorry, this should not happen. Can you please reply to our email with more details so we can find a solution for you. MFG, Ana
1 /5
★☆☆☆☆

Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you

User icon
Cliente
Translated review
Answer from Petit-Fernand
Hello Emilie, I've just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I never received my order. 1st time this has happened. More than 31euros

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello Alexandra, your second order has been sent, as agreed by email 3 days ago 🙂 Beautiful day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I did not receive the product.

User icon
Alessandra
Translated review
Answer from Petit-Fernand
Good morning Alessandra, we are sorry that you have not received it yet. We will resend it to you free of charge. We will be in touch, and if you have any questions, we are here to help you. Sandra Petit-Fernand
1 /5
★☆☆☆☆

I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.

User icon
Caroline Dubos
Translated review
Answer from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you 🙂 It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have not received my order

User icon
Alizee Vigier
Translated review
Answer from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.

User icon
María
Translated review
Answer from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
1 /5
★☆☆☆☆

The shipment has not arrived yet!

User icon
Jl
Translated review
Answer from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
1 /5
★☆☆☆☆

Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.

User icon
Monserrat Fernandez Gayo
Translated review
Answer from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
1 /5
★☆☆☆☆

Labels not received following my cancellation request but no refund

User icon
Rime Rimou Miled
Translated review
Answer from Petit-Fernand
Hello Ismael, we have just contacted you by phone in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Order not received, 1st time this has happened despite my numerous orders.

User icon
Beggi
Translated review
Answer from Petit-Fernand
Virginie, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The parcel still hasn't arrived

User icon
Angelina Menrath
Translated review
Answer from Petit-Fernand
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Order not received. They tell me to be patient

User icon
Sables
Translated review
Answer from Petit-Fernand
Hello Natacha, an email has been sent to you to help you 🙂 Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!

User icon
Soline Bejuy
Translated review
Answer from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.

User icon
Alba Lopez Macario
Translated review
Answer from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
1 /5
★☆☆☆☆

To this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.

User icon
Invité Zana
Translated review
Answer from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Didn't received stickers which ordered beginning of April, sended email to customer service, didn't get any response. So disappointed, daughter paid with her own money on her card ??

User icon
Invité
Answer from Petit-Fernand
Dear Zofia, we are sorry to find out that your order didn't reach you. We are happy to resolve this issue and offer you a few solutions over the email. Please, get in touch with us! Kind regards, Stacy
1 /5
★☆☆☆☆

I did not receive my order

User icon
Chaimaa
Translated review
Answer from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?

User icon
Isabelle Ferger
Translated review
Answer from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Water bottle cap broke after 2 days

User icon
Francesca M.
Translated review
Answer from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
1 /5
★☆☆☆☆

Very badly cut labels I'm very disappointed

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
1 /5
★☆☆☆☆

They never arrived

User icon
Jessica
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
1 /5
★☆☆☆☆

Quality problems

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Unfortunately, I did not receive the order

User icon
Chiara
Translated review
Answer from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
1 /5
★☆☆☆☆

I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.

User icon
Jean Louis Remy
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
1 /5
★☆☆☆☆

Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
1 /5
★☆☆☆☆

Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.

User icon
Thérèse
Translated review
Answer from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
1 /5
★☆☆☆☆

I was expecting a screen-printed image

User icon
Catherine Mazodier
Translated review
Answer from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
1 /5
★☆☆☆☆

My order has arrived damaged. I contacted you directly, but unfortunately there was no response.

User icon
Sibylle W.
Translated review
Answer from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
1 /5
★☆☆☆☆

Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!

User icon
Charlotte C.
Answer from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
1 /5
★☆☆☆☆

Ordered labels 27/3 and still not received

User icon
Invité
Answer from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
1 /5
★☆☆☆☆

Never received order

User icon
Invité
Answer from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
1 /5
★☆☆☆☆

Deceived on dates and customer services ha nothing done so commender elsewhere

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Fell off after the first wash

User icon
Katrina P.
Answer from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
1 /5
★☆☆☆☆

I still have not received my order placed on 16/03/2023

User icon
Piron Aude
Translated review
Answer from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.

User icon
Dédé
Translated review
Answer from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible 🙂 Sandra C-MonEtiquette