9.1/10
★★★★★
based on 137006 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The cap is defective and leaking!

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Laurene Charpentier
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Answer from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

A little disappointed I did not expect it I think quond stuck with the iron

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Invité
Translated review
Answer from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels 🙁 You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
1 /5
★☆☆☆☆

Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.

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Pedro Antonio
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Answer from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
1 /5
★☆☆☆☆

I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!

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Invité
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Answer from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have not received the order

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Antonia
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Answer from Petit-Fernand
Hello Antonia, our customer service has just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I did not receive my order

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Mme Stephanie Ynesta
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Answer from Petit-Fernand
Thank you for your availability by phone. We are sincerely sorry for this delivery anomaly. Have a nice day Stephanie, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Order shipped on 9.03.2023 still nothing received as of 23.03.2023 .

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Pascucci
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Answer from Petit-Fernand
Hello Maeva, a message was sent to you yesterday concerning the return of your order. We are very sorry about this delivery anomaly with La Poste and hope your order will arrive soon 🙂 Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have not received my order

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Ip
Translated review
Answer from Petit-Fernand
Hi Iria, We have just sent you an email to help you with the tracking of your order. It is true that it should have arrived by now. We will help you as soon as possible 🙂 Good morning, Sandra Petit-Fernand
1 /5
★☆☆☆☆

I still haven't received anything as of today, March 21, 2023, order placed I think on December 27!

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Jessica
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Answer from Petit-Fernand
Good morning Jessica, I am sorry you did not receive your order. This must be an anomaly. I have sent you an email so that we can bring you a solution. Have a good day. Margaret
1 /5
★☆☆☆☆

Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.

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Estelle Rouan
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Answer from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
1 /5
★☆☆☆☆

Order not received

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Aurelien Michel Francois Berteau
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Answer from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The labels have not arrived for 15 days no is not happy

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Serena
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Answer from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!

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Invité
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Answer from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The order never arrived

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Invité
Translated review
Answer from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.

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Invité
Translated review
Answer from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day 🙂 Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.

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Morgane Cht
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Answer from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I have not received my order

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Silvia
Translated review
Answer from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free 🙂 Check your emails 🙂 Good morning, Sandra Petit-Fernand
1 /5
★☆☆☆☆

Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.

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Giorgia
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Answer from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
1 /5
★☆☆☆☆

I have not received my stickers that I ordered weeks ago.

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Col
Answer from Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
1 /5
★☆☆☆☆

After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.

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Cliente
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Answer from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
1 /5
★☆☆☆☆

I paid more for expedited delivery.(48 hours maximum) I placed the order 10 days ago now and still nothing has arrived.

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Invité
Translated review
Answer from Petit-Fernand
Good morning Serena, thank you for your time on the phone. I wish you a beautiful day. Margaret
1 /5
★☆☆☆☆

Some labels peel off on 1st wash

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Garzoli
Translated review
Answer from Petit-Fernand
Hello Dominique, I have just contacted you by email to discuss your order, and of course to help you as soon as possible. Have a nice day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

Where is my order?

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Pepa M.
Answer from Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
1 /5
★☆☆☆☆

Very disappointed by the delivery time which was estimated at a short time and delivered too late, so I didn't need the labels I had to buy some elsewhere to be delivered much more quickly it's 10.50 euros that goes into the trash.

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Presc
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Answer from Petit-Fernand
Hello Francine, Following our telephone conversation, we apologize again for the delay in delivery by the Post Office. Good day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

Water bottles are terrible quality. One arrived broken and had a terrible customer service experience trying to get a refund, which didn't happen. Very cheap quality and the iron labels have become so too.

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Lara H.
Answer from Petit-Fernand
Dear Lara, thank you taking your time to write this review. You contacted our customer service regarding the bottle cap that arrive damaged. We apologised for the damage during the transportation and send you the new cap free of change. This confirmation was made 3 days ago. We can not send the free replacement and issue the refund same time, it could be either one or another option. None of your orders since 2019 contains any iron-on labels and you never mentioned any issue previously with the labels until we refused to refund the order and simultaneously resend it. Nevertheless, if you will have any issue with our products in the future, we are happy to assist at any time. We hope your daughter will keep enjoying the products and wishing you all the best! Ana from Petit-Fernand
1 /5
★☆☆☆☆

I placed an order and in 12 days I did not receive it, I complained and they proceeded to return it. Nefarious service

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Invité
Translated review
Answer from Petit-Fernand
We apologize for this delivery anomaly with the post office. Have a nice day, Sandra - Petit Fernand
1 /5
★☆☆☆☆

Goods never arrived.....

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Gabriele
Translated review
Answer from Petit-Fernand
Good morning Gabriele, I am sorry you did not receive your order. It must be a delivery anomaly. I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margaret
1 /5
★☆☆☆☆

It's been over a month since I ordered and I still haven't received anything...

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Emmanuelle Fachero
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, we contacted you on 19/01 , because your order was returned to us by the Post Office. This morning, we contacted you by phone in order to help you. Good day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.

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Kirsty
Answer from Petit-Fernand
Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand
1 /5
★☆☆☆☆

They take a long time to ship and to make. They arrived in 15 days

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MarĂ­a DĂ­az
Translated review
Answer from Petit-Fernand
Hi Maria, we apologize for the delay of your order. In general they usually arrive in an average of 6 days. Have a nice day, Sandra - Petit Fernand
1 /5
★☆☆☆☆

The order arrived 15 days late. I think this is a bad service that they should consider fixing.

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MarĂ­a Jose
Translated review
Answer from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
1 /5
★☆☆☆☆

I have not received my order. I have informed them and have not received a reply. I am very dissatisfied

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Beatriz Santos
Translated review
Answer from Petit-Fernand
Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned 🙂 Have a nice day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

I never received my order...

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Céline Bouvy
Translated review
Answer from Petit-Fernand
Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

Late delivery 1 week wait

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Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
1 /5
★☆☆☆☆

24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!

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Invité
Translated review
Answer from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.

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Chantal
Translated review
Answer from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette
1 /5
★☆☆☆☆

I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed

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Rose
Translated review
Answer from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

My order never arrived.

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Invité
Translated review
Answer from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
1 /5
★☆☆☆☆

I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!

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Pascaline
Translated review
Answer from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
1 /5
★☆☆☆☆

I've emailed your services 2 times because I hadn't received my order.

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Emilie
Translated review
Answer from Petit-Fernand
Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette