/10
★★★★★
based on 126951 reviews published
★★★★★
based on 126951 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am very unhappy because they did not respect the delivery time despite paying a 9.50 surcharge.
Olivia
Translated review
Answer from Petit-Fernand
Good morning Olivia, We are very sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order has still not arrived
Martina E.
Answer from Petit-Fernand
Hi Martina, following our email conversation, we have now sent you a new replacement order at our costs ?? Hope you will receive it soon! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Order not received
Lucie
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
María
Translated review
Answer from Petit-Fernand
Good morning Maria, We will contact you this morning to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry you're not entirely satisfied with our products. I will contact you in the morning to find out what the problem is and to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Never received thanks
Gelsomina C.
Translated review
Answer from Petit-Fernand
Good morning Gelsomina, we are sorry for the shipping anomaly by the postal service. On 3/08 we provided a resend, your order should arrive soon. Please do not hesitate to contact us with any questions at [email protected] Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
Ana Gonzalez Garcia
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Answer from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
1
/5
★☆☆☆☆
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
Imane
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Answer from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
1
/5
★☆☆☆☆
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
Su
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Answer from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order....
Dilek Oksuz
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Emmanuelle De Martinique
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Hedley4mum
Answer from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
1
/5
★☆☆☆☆
Very bad, the product did not arrive
Invité
Translated review
Answer from Petit-Fernand
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
To date, no one has contacted me to solve the problems with my shipment.
Eva Cristina Gonzalez Montero
Translated review
Answer from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Still haven't received my order
Vanessa L.
Answer from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
1
/5
★☆☆☆☆
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
Cecilia Huerta
Translated review
Answer from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read that you have not received your order. I will contact you this morning to discuss a solution. Please accept our apologies for this postal delivery anomaly. We remain available to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??
Kaili
Translated review
Answer from Petit-Fernand
Hello Gisela, we are very sorry that you have still not received your labels. We are here to help you, so we have contacted you to propose a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order was lost then replacement hasn't arrived either
Colette
Answer from Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
1
/5
★☆☆☆☆
I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.
Marion Evrard
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read that your labels arrived too late. I will be in contact with you this morning to discuss a solution that might suit you. We apologize for the delay in delivery by Chronopost. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
To this day, I still haven't received my order 🙁
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.
Anaïs
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Answer from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order will be reproduced and returned to you! Please accept our apologies for this delivery anomaly by the postal services. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order has not arrived and I have no news of it
Cristiana M.
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Answer from Petit-Fernand
Good morning Cristiana, we are sorry for this shipping anomaly by the postal service. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I am still waiting for them to arrive. I claimed 10 days ago again but have not received it. A month later, I have placed the order elsewhere because I doubt I will receive it with Petit-Fernand. Money and time wasted.
María
Translated review
Answer from Petit-Fernand
Good morning Maria, We are sorry for this delivery anomaly by the post office. We will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Receive labels from other families.
Clavel
Translated review
Answer from Petit-Fernand
Hello. We are sorry to read that you did not receive your labels. I will contact you this morning to resend the correct labels. We apologize for this shipping anomaly. Have a nice day? The C-MonEtiquette team
1
/5
★☆☆☆☆
It's the third time I've ordered and it's the first time I've received neither the right color nor the right size of labels - too bad!
Karine Fauchereau
Translated review
Answer from Petit-Fernand
Hello. We're sorry to read that the labels you received are not what you ordered. I will contact you this morning so that we can discuss a solution. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Package never arrived and non-existent assistance! I repeatedly asked for info about my order that was supposed to arrive between July 8 and July 13 but never received a response!
Casa S.
Translated review
Answer from Petit-Fernand
Good morning Sara, we apologize for the late reply. Probably your message was not delivered to us, we usually respond in 24 business hours. We have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I paid for the order but did not receive it
????
Answer from Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
We have not received our order
Magali Depreay
Translated review
Answer from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received an order to date and have not received an answer to my inquiries!!!
Invité
Translated review
Answer from Petit-Fernand
Hello Maria, we have actually had IT problems with your freenet.de email address and our team has been working on it for a few days. This morning we tried to write you an email to find a solution regarding your order. We look forward to hearing back from you. Have a nice day. Elise, EsIstMeins