/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Despite following the manufacturer's directions for application, almost all of the thermoadhesive labels came off after not even one wash. Those applied to the objects, on the other hand, also withstood the dishwasher.
Lisa M.
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Answer from Petit-Fernand
Dear Lisa, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the thermoadhesive labels. We would like to inform you that our customer service department will contact you as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ??
1
/5
★☆☆☆☆
I never received my order.
Michelle
Answer from Petit-Fernand
Hello Michelle, We are sorry to hear that you haven't received your order. Our customer service team has already resent your order for free, and we hope you receive it soon. Thank you for your understanding! Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
I ordered the labels in maroon and they arrived in phosphorescent pink. I have not been able to use them because I have a child. It was recommended to me by another mom but I am totally unhappy.
Esther
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Answer from Petit-Fernand
Hi Esther, Thank you for leaving us a comment. We are sorry to hear that the labels you received do not correspond to what you ordered. We have just contacted you to help you with this situation 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the order
Monica E.
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Answer from Petit-Fernand
Dear Monica, Thank you for contacting us and we sincerely apologize for the inconvenience encountered . We would like to inform you that our customer service will contact you to assist you and resolve the situation. Clare, Petit-Fernand ?
1
/5
★☆☆☆☆
Gourd bought for my 18-month-old baby ... When turning the gourd upside down, all the water flows out through the small air hole ... Supporting video... it's not normal... at what time of day do you make water bottles like that for a child ??????? extremely disappointed
Lydie F.
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Answer from Petit-Fernand
Hello, We're sorry to hear about your opinion. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
At the first wash the labels are peeling off I request a refund
Giorgia P.
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Answer from Petit-Fernand
Dear Giorgia, We sincerely apologize for the inconvenience you have experienced. Please be advised that our customer service department will be in touch with you as soon as possible to provide you with the necessary assistance. We thank you for your patience. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I bought labels to put on my daughter's clothes when she started nursery last week. I ordered iron-on labels because they were supposed to wash better. But after a first wash at 30 degrees, I already have labels that are coming off the clothes. I don't recommend them at all, I'm very disappointed. Too much work to start all over again with another product.
Andrea D.
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Answer from Petit-Fernand
Hello, We're sorry to hear that our labels don't meet your expectations. We invite you to contact us so that we can help you as best we can. Have a nice day, Elise, C-MontEtiquette
1
/5
★☆☆☆☆
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
Cristina
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Answer from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Susan D.
Answer from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
Invité
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Answer from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
Cantilena D.
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Answer from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have still not received my order and this is the second time it has allegedly been sent!
Michaela P.
Answer from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my order of 1/10/2025 I have no news.
Lynda R.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the product
Ottavia V.
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Answer from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I never received the order. Too bad because I have been a customer for years
Sabina C.
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Answer from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received my order yet
Sorrenti M.
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Answer from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The stickers for clothing come off after the 1st wash. Very disappointing
Steffi
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Answer from Petit-Fernand
Hello, thank you for your review and your email. We have already contacted you this morning to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I haven't received my package yet!
Golia A.
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Answer from Petit-Fernand
Good morning Alessandra, I offer my sincere apologies for the inconvenience. ?? Our customer service will be in touch with you to provide assistance. Chiara Petit-Fernand.
1
/5
★☆☆☆☆
Too long a time to receive the goods ordered
Lorena B.
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Answer from Petit-Fernand
Dear Lorena, We sincerely apologize for the wait time and appreciate your feedback. ?? We are working to improve the service. Thank you for your patience! Best regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I placed the order on September 14 and received it yesterday October 15, a month later and I had made the purchase because one of the aspects indicated in the ad was the immediacy of production and shipping that was done in 48 and 72 hours, respectively. I understand that being in the Canary Islands the term is lengthened but not so much.
Andrea
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took so long. We are located in France, which may explain this. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Hello, you're asking for my opinion on an item I haven't received yet.
Blazquez
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I don't think these labels are suitable for marking clothes. I stuck labels on my baby's clothes and waited for the recommended time, but despite that, the first machine and I find the labels in the drum (wash at 40, I specify).
Laura T.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Even though I followed the instructions to stick the labels on, it didn't hold. First wash at 40°C and it's all gone - 12 euros for that, it's outrageous!
Nathalie
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very bad service. The order should have arrived in 3 days and after claiming it after 10 days, they tell me that they have not sent it and that they give me two options: refund the money or repeat the order. I do not recommend it.
Maria
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Answer from Petit-Fernand
Hello, We are sorry you had a bad experience. We always do our best to help you and offer you the best solutions. Have a nice day, Elise, grand-Fernand
1
/5
★☆☆☆☆
I'm very, very disappointed with the quality of your labels, because they're already peeling off after the first wash. They don't live up to their promise of quality in the very short term, so I can't imagine in the long term! I don't think I'll be able to find them on my son's clothes in the next machine. I have serious doubts about the veracity of your customer reviews.
Farah B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order
Anzola M.
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Answer from Petit-Fernand
Good morning Monica, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I placed an order in September with transfer payment and it NEVER arrived!!!
Fioravante V.
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Answer from Petit-Fernand
Good morning Valentina, I apologize for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The labels do not wash off disappointed even if the price remains attractive nothing beats sewn labels
Jessica D.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to ask for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
No article received
Eugénie K.
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Answer from Petit-Fernand
Hello, As agreed in our e-mail exchange, we have resent your order at our expense. We hope you will be fully satisfied. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Not received!!!
Customer
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette