9.1/10
★★★★★
based on 136920 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I am unfortunately disappointed with the quality of the labels ordered to label my son's school supplies. The small labels designed for crayons/markers do not stick well at all... I will have to add tape to ensure they hold.

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Julie C.
purchased on 29/07/2025
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Answer from Petit-Fernand
Hello Julie,

Thank you for taking the time to share your opinion. We are sorry to hear that the quality of the labels you received does not meet your expectations. Your feedback is valuable and will help us improve our products. We have just contacted you directly to find a quick and effective solution!

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

I am very disappointed with my iron-on labels that I ordered for my children's camp. Indeed, after one wash, the labels come off.

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Florence M.
purchased on 19/06/2025
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Answer from Petit-Fernand
Hello Florence,

We are sorry to hear that your labels do not meet your expectations. Your feedback is valuable and we will analyze it to improve the quality of our products. We have contacted you directly by email to offer you a quick and effective solution!

Best regards,
Alice from C-Monetiquette
1 /5
★☆☆☆☆

The promo code on the site was not applied and when I sent a message to customer service, the response was completely off-topic. I sent another email and since then no news... not very professional

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Magali C.
purchased on 03/08/2025
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Answer from Petit-Fernand
Hello Magali,

Thank you for your feedback and we sincerely apologize for this experience. Your satisfaction is essential to us. We have just contacted you again to find a quick solution to your situation. We want to resolve this issue quickly.

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

I didn't receive my order.

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Amy M.
purchased on 05/07/2025
Answer from Petit-Fernand
Hi Amy,
We’re very sorry to hear that your order hasn’t arrived.
We’re contacting you right away to investigate and resolve this as quickly as possible.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Order never arrived for the second time

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Zambelli G.
purchased on 17/07/2025
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Answer from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

I have not received the ordered and paid goods

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Lieto A.
purchased on 19/07/2025
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Answer from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...

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Vanessa G.
purchased on 31/07/2025
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Answer from Petit-Fernand
Hello Vanessa,

Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

Very poor service & would not recommend your site to anyone

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Janine M.
purchased on 21/07/2025
Answer from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Package not received after 3 weeks of purchase

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Pauline B.
purchased on 31/07/2025
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Answer from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.

Best regards,
Alice from C-Monetiquette
1 /5
★☆☆☆☆

I am disappointed because I had ordered two different styles of labels and I only received one type.

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Eykel F.
purchased on 29/07/2025
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Answer from Petit-Fernand
Hello Eykel,

Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Incomplete order 3rd shopping experience 2 incomplete orders and 1 quality issue I do not recommend this site

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Olivia R.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Olivia,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experiences with C-MonEtiquette have not met your expectations. Your satisfaction is our priority, and we take your feedback very seriously.

We hope that the solutions proposed by our customer service are satisfactory for you. Your trust is precious, and we are determined to regain your confidence.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

The pen and marker labels re-stick

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Elise C.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Elise,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with our labels. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just contacted you by email to assist you.

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

The patterns appear well on the card but when I peel off the label the patterns are barely on the labels! I order often and I am very disappointed

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Charline L.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Charline,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our labels did not meet your expectations. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you by email so that we can resolve this issue together and provide you with the quality you deserve.

Best regards,
Alice from C-Monetiquette
1 /5
★☆☆☆☆

I still have not received my labels!!

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Annabel R.
purchased on 11/07/2025
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Answer from Petit-Fernand
Hello Annabel,

We are sorry to learn that you have not yet received your labels. We have just sent you an email directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

The labels are larger than those ordered previously I am disappointed with the stamp

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Florie B.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Florie,

Thank you for taking the time to share your opinion. We are sorry to learn that the labels and the stamp do not meet your expectations. Your satisfaction is our priority and we would like to understand more about your experience in order to assist you. We have just contacted you by email to find a solution to your problem.

Best regards,
Alice C-Monetiquette
1 /5
★☆☆☆☆

The quality of the cup is more than mediocre: the text is crooked and the drawing is blurry. Despite a customer return and sending a second cup, the problem remains the same. At almost €15, it is honestly theft.

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Emeline L.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Emeline,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that the quality of your cup did not meet your expectations. At C-Monetiquette, we are committed to providing high-quality products and your feedback is essential for us to improve.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Quality 0. I had ordered the same thing from you last year, it was very good. This order is horrible and absolutely not worth its price. I am disappointed.

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Virginie M.
purchased on 28/07/2025
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Answer from Petit-Fernand
Hello Virginie,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is very important to us and we would like to understand the details of your experience in order to assist you. Therefore, we invite you to contact us via our contact form.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

I was convinced I had ordered self-adhesive labels but I received iron-on ones.

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Melanie V.
purchased on 14/07/2025
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Answer from Petit-Fernand
Hello Melanie,

Thank you for your feedback. We are sorry to hear that your order does not meet your expectations. I see that your order indeed consists of iron-on labels and not self-adhesive ones for clothing.
We are available by email or phone to assist you if needed.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Disappointed!

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Sanaa M.
purchased on 24/07/2025
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Answer from Petit-Fernand
Hello Sanaa,

We are sorry to read your message.
Our customer service is here to help if needed.

It would be a pleasure for us to assist you!

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

The labels were simply in an envelope and unfortunately they arrived damaged

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Virginie J.
purchased on 25/07/2025
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Answer from Petit-Fernand
Hello Virginie,

We are sincerely sorry to read your comment.
Your labels should indeed not have arrived in this state.

To assist you better, we have just contacted you

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

I have always order from here the last 3 years for my little girl school supplies love the quality so always came back. This year I order and said they were delivered when they weren't resent them out to me and still nothing. Really disappointing with the services this year amd that I never received my order either time that I had to go order else where and hope they come in time

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Sarah D.
purchased on 15/07/2025
Answer from Petit-Fernand
Hi Sarah,
We’re really sorry for the trouble this year — especially after being a loyal customer. We’ll contact you immediately by email to investigate what happened and offer a solution.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Unfortunately, I have not received the package

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Pisani S.
purchased on 12/07/2025
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Answer from Petit-Fernand
Dear Susanna,

We are very sorry for the inconvenience. We will contact you soon to assist you and resolve the situation.

Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Hello, an item (a personalized children's cup) is unfortunately missing from the package.

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Camille M.
purchased on 21/07/2025
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Answer from Petit-Fernand
Hello Camille,

I am sincerely sorry to learn about this issue regarding your order.

To assist you better, our customer service has just contacted you.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

I received my daughter's water bottle already scratched.. at the price of the product I find this disappointing and especially shameful. I have a photo to support this.

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Elodie D.
purchased on 20/07/2025
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Answer from Petit-Fernand
Hello,
I am truly sorry for this inconvenience. I will contact you by email to provide you with a quick solution.
Best regards,
Chiara – C-MonEtiquette
1 /5
★☆☆☆☆

Package not received

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Manuela N.
purchased on 18/07/2025
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Answer from Petit-Fernand
Hello Manuela,
Thank you for your message. After a return from La Poste due to an addressing issue, your order has already been resent and is currently in transit.
You should receive it very soon. If that is not the case, please do not hesitate to reply to the confirmation email of the reshipment: we will be happy to assist you!
Best regards,
Chiara – C-MonEtiquette
1 /5
★☆☆☆☆

I placed a large order. They simply forgot 2 lunch boxes in the package!!! Incredible. I did get my money back but the extra work shouldn't have been necessary...

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Rahmet G.
purchased on 09/07/2025
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Answer from Petit-Fernand
Good day, Rahmet,
Thank you very much for your great review!
Have a nice day,
Customer Service EsIstMeins
1 /5
★☆☆☆☆

I have not yet received my order, it has been a month.

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Yasmine L.
purchased on 05/07/2025
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Answer from Petit-Fernand
Hello Yasmine,
Thank you for your message and we are really sorry for this wait. We will contact you as soon as possible to resolve this issue.
Best regards,
Chiara – C-MonEtiquette
1 /5
★☆☆☆☆

The labels are pretty but didn't even last the 5 days of camp! And I find them in the drum with every wash even though I followed the instructions for application. Disappointed therefore

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Alicia M.
purchased on 05/07/2025
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Answer from Petit-Fernand
Hello Alicia,
Thank you for your feedback. We are truly sorry to hear that the labels are not holding up as expected despite a correct application. This is certainly not normal, and we will contact you to better understand the problem and find a solution quickly.
Best regards,
Chiara – C-MonEtiquette
1 /5
★☆☆☆☆

I bought the personalized stamp, I am not happy with the price asked

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Virginie R.
purchased on 15/07/2025
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Answer from Petit-Fernand
Hello Virginie,
Thank you for your feedback. We are sorry to learn that the personalized stamp did not fully satisfy you. We will contact you to better understand your experience.
Best regards,
Chiara – C-MonEtiquette
1 /5
★☆☆☆☆

Labels too big, not suitable

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Bintou B.
purchased on 18/07/2025
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Answer from Petit-Fernand
Hello Bintou,

We are sorry to read that the labels you ordered do not meet your needs.
To help you best label your children's school supplies, we offer different sizes and formats of labels. To access all our labels ranging from 4-line formats to mini, you can select "shapes" in the object labels category.

Our customer service is also available to assist you.
Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Not very happy! I haven’t received my order and it’s been reordered and still haven’t had anything I will not be shopping with this company again

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Jessica K.
purchased on 08/07/2025
Answer from Petit-Fernand
Hi Jessica,
Your order has been resent.
Please keep us updated if there’s any further delay — we’re here to help.
Thank you for your patience.
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

I had already purchased from you in the past and I was very satisfied. This time it happened that for two consecutive times the product never arrived.

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D'apolito A.
purchased on 07/07/2025
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Answer from Petit-Fernand
Good morning Alessandra,

We apologize for the inconvenience, I confirm that the second order, sent by us for free, is currently in transit. Please do not hesitate to contact us if you notice a delay.

We remain at your disposal, Chiara, Petit-Fernand
1 /5
★☆☆☆☆

I received someone else's labels, but not mine. Following my complaint, I was told that I would receive my labels quickly, but after 10 days I still have nothing! I hope to receive them one day..

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Florentine C.
purchased on 13/07/2025
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Answer from Petit-Fernand
Hello Claire,

We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Not only is their description incorrect, but also the decoration of the bottles is not of good quality; the writing came off just 30 minutes after being taken out of the packaging, and since this is a bottle for preschoolers, I can't even imagine the state after use. After several complaints, no news from customer service.

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Claire P.
purchased on 11/07/2025
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Answer from Petit-Fernand
Hello Claire,

We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Never received my product, second product has been re-sent and is now taking a very long time. I am doubtful I will receive this

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Sara-louise V.
purchased on 04/07/2025
Answer from Petit-Fernand
Hi Sara-Louise,
We’re sorry for the delay in delivery. If you experience any further issues, please don’t hesitate to contact us and we will be happy to assist you.

Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Label on the water bottles that peels off only after a few days of use... Too bad

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Emilie G.
purchased on 13/07/2025
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Answer from Petit-Fernand
Hello Emilie,

We regret to read your message.
The personalization of your water bottles should not deteriorate like this. The quality of our products is indeed our priority!
Our customer service has just contacted you to assist you

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

I not received them yet but it says I should of had them on the 18th of July I am still waiting.

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Victoria W.
purchased on 04/07/2025
Answer from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.

Kind regards, Chiara, Petit-Fernand
1 /5
★☆☆☆☆

Good morning Alessia, Thank you for contacting us. We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better. If you would like to provide us with more details, we are fully available to resolve any potential issues. Best regards, Chiara – Petit-Fernand

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De Salvo A.
purchased on 01/07/2025
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Answer from Petit-Fernand
Good morning Alessia,

Thank you for contacting us.

We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.

If you would like to provide us with more details, we are fully available to resolve any potential issues.

Best regards,
Chiara – Petit-Fernand
1 /5
★☆☆☆☆

The stamp is really not great... I am very disappointed. The labels are the best and I regret not having made that choice.

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Patricia B.
purchased on 10/07/2025
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Answer from Petit-Fernand
Hello Patricia,

We are sincerely sorry that our stamp does not meet your expectations.
Our customer service is available to hear your feedback which would help us improve.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

A bent straw is not comfortable for a small child who splashes water all over themselves

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Santoro M.
purchased on 30/06/2025
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Answer from Petit-Fernand
Good morning,

Thank you for your message and your feedback.

We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.

We remain available for any further information or advice on usage.

Best regards,
Chiara – Petit-Fernand