/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I'm disappointed with the adhesion of the labels, whether on clothes or on objects.... After one day, they peel off easily.... these objects are handled by 3 and 5 year olds. I thought these labels would really stick for at least a few months....see a year 😉
Teresa B.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Order was not complete. No availability by phone and no response to emails!
Anne-christin H.
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Answer from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
After 2 months of use, it's not a great success. The labels are coming off certain garments (depending on the material). Disappointed...
Levesque
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Answer from Petit-Fernand
Hello, We are very sorry that our labels do not meet your expectations. Our labels are designed to be long-lasting and wash-resistant. We will pass on your comments to the relevant departments. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
Ln
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
2
/5
★★☆☆☆
I haven't received them yet it's been more than 10 days.
Sabrina
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Answer from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Victoria
Answer from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
3
/5
★★★☆☆
I love the brand, but since you manage the shipping via Seur, it is a chaos.
Ana
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Answer from Petit-Fernand
Hello, Thank you for leaving us a comment 🙂 We are sorry that your experience with our carrier did not meet your expectations. We changed our shipping methods for a faster delivery than before and we are sorry that in your case this was not the case. We hope you will try again another time 🙂 Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Very easy to stick on a garment or comforter, but doesn't stand up to the washing machine with 1 cycle at 40 degrees.
Gatard
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Answer from Petit-Fernand
Hello, thank you for your feedback. However, it is not normal for your labels to come off like this. This is a product designed to last over time. That's why we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The gourd is really great! But then frankly the straw ... catastrophic ... it does not hold and my son finds himself at kindergarten without being able to drink ... too bad for the price ...
Charlotte K.
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Answer from Petit-Fernand
Hello, Thank you for sharing your feedback with us. We are very sorry for the inconvenience and have just contacted you by email to help you with your product 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
Lola R.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
Francesca
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Answer from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand
2
/5
★★☆☆☆
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
Erika
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Answer from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
3
/5
★★★☆☆
The product itself is fine but delivery time (10 business days) was insane for a regular letter sized envelope. Would not order again for this reason
Aanna S.
Answer from Petit-Fernand
Hi Aanna, Thank you for your feedback! We're glad to hear that you are satisfied with the product, but we sincerely apologize for the delivery delay. We understand how frustrating this can be and appreciate your patience. We're continuously working to improve our shipping times and hope to serve you better in the future.?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Pretty labels but not ready to use; I don't have an iron.
Mathieu E.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
They made a mistake in my order, did not answer the customer service phone and after a while they called me back. They sent me the labels again but without further delay and without offering a shipment to my home, only to the pick up point.
Aida
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Answer from Petit-Fernand
Hello, We deeply regret the error in your order and the inconvenience caused. We understand how frustrating the situation must have been, especially with the lack of initial response. We apologize for the delays and for not being able to offer a more convenient shipping solution. We take your comments into consideration to improve our service in the future. We remain at your disposal for any further questions or problems you may have. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Very nice product Except that after 3 days the cap broke.
Marine R.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the stickers do not stick to the clothing as advertised and described on the page. Too bad for this amount.
Isii B.
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Answer from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. We have just contacted you to help you. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I always have some problem... Either they don't get to me right... or they make a mistake with the labels. In this case, I wasn't the one who was harmed; they sent me the labels I ordered plus another envelope in my name with labels of another boy or girl...
Cristina
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Answer from Petit-Fernand
Hi Cristina, We hope your labels are to your liking. As for the labels received along with yours, we apologize, they have already been resent. Have a nice day, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
Manon D.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
Lucia S.
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Answer from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
3
/5
★★★☆☆
I am very happy with the product, without any doubt I will buy again but what I did not like and I have been slow to order it is the shipping method, not having the option to mark orders to my address is quite annoying because having to move to a collection point is more difficult for me.
Lidia
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Answer from Petit-Fernand
Hi Lidia, Thank you very much for your message. We are delighted that you like our products. We have indeed changed our shipping methods for a faster delivery. However, your comments are very important to us as they allow us to improve all the time ! Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Very good, fast delivery
Valérie D.
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Answer from Petit-Fernand
Hello, Thank you so much for your feedback. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Quick receipt of the ordered goods. to be tested on the garments and especially post use and washing but the first impression is positive
Annalisa A.
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Answer from Petit-Fernand
Hi Annalisa!!! We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
I'm very happy with the stickers on the care labels (we'll have to see how long they last)! On the other hand, the iron-on labels don't hold up at all after only 2 washes. I'm very disappointed with this one, as it's the one that interested me the most, so I'm not sure about the whole thing.
Patricia C.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I have purchased the adhesive fabric labels twice and they are great. The thermoadhesive ones, however, have disappointed me. They have no hold and come off easily, even though I followed the application directions. .
Chiara T.
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Answer from Petit-Fernand
Dear Chiara, We apologize for the inconvenience encountered with the thermoadhesive labels. Please contact us by providing the order number or email address used during purchase so that we can better assist you. Thank you for your helpfulness. Clare, Petit-Fernand
3
/5
★★★☆☆
Everything perfect, very durable item adhesive labels! Only downside is very long delivery time .
Ruggiero E.
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Answer from Petit-Fernand
Good morning Emanuela, We sincerely thank you for your feedback regarding adhesive labels. We are glad that you appreciated the quality of our products. We apologize for the delivery time you experienced and inform you that we are actively working to improve this aspect of our service. Your feedback is valuable to us and helps us grow. We look forward to providing you with an even better experience in the future. Clare, Petit-Fernand
3
/5
★★★☆☆
It's the second time in the last 4 times stickers for kindergarten. Child 1 didn't need a change of clothes very often - everything held up well, child 2 did... I scratch the stickers for the clothes out of the washing machine... I'm already kind of annoyed
Sabine
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Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The proposed labels are too impodent to be placed on clothing.
Corinne C.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that our labels do not meet your expectations. If necessary, we can supply iron-on labels thinner than those you ordered. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Unfortunately my order can never arrive but I hope the 2nd order arrives ?? Great customer service ????
Michelle K.
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Answer from Petit-Fernand
Hello, thank you for your comment. We are always here to help you as best we can! We hope you like your order. ?? Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Nice labels but site not easily navigable. It is difficult to retrieve previous orders to reprocess them, you can't put them in the cart for changes, and you have to do it all over again from the beginning.
Isa
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Answer from Petit-Fernand
Good morning, we apologize for any inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Clare, Petit-Fernand