/10
★★★★★
based on 126950 reviews published
★★★★★
based on 126950 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the order
Invité
Translated review
Answer from Petit-Fernand
Hello Jennifer, we have just sent you an email to help you. It's about a delivery problem with the postal service. Please don't hesitate to get back to us within the day. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not yet received the package
Invité
Translated review
Answer from Petit-Fernand
Good morning Martina, we are sorry to hear about this delay on the part of the postal service. We have contacted you to propose a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I NEVER GOT THE ORDER
A.c.
Translated review
Answer from Petit-Fernand
Good morning Alessandra, we apologize for this shipping anomaly by the postal service. We have contacted you by phone to propose a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The stickers were far too big and I received two different ones in one booklet. It was very impractical as I wanted to give one name as a gift. It looked silly.
Invité
Translated review
Answer from Petit-Fernand
We are sorry to hear that your order did not meet your expectations. There are smaller labels available in mini format, that would probably have been the best for you. We would love to find out more details to see how we can resolve this issue for you by getting in touch with you via the email. LG, Ana
1
/5
★☆☆☆☆
I ordered my labels on July 5, here we are on July 20 and still nothing. I ordered them specifically for the kids' camp and I still haven't received them. As a result, my kids left for camp today without tags on their clothes. Not satisfied.
Lorraine
Translated review
Answer from Petit-Fernand
Hello, I have just contacted you by email to find a solution that might suit you. We're here to help! The C-MonEtiquette team
1
/5
★☆☆☆☆
The delivery times are quite long, the order was shipped on 08/07/2023 and it is now 20/07/2023 and I still haven't received anything!
Cynagith
Translated review
Answer from Petit-Fernand
Following our telephone conversation, I can confirm that your order has been put back into production and will be reshipped to you as soon as possible! Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Delivered late even though I paid for express delivery
Astrid Nemegeer
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Answer from Petit-Fernand
Hello Astrid, we are very sorry about this delivery anomaly by the postal services. I have contacted you by e-mail so that we can better help you and discuss a solution that will suit you. Have a nice day. The C-MonEtiquette team
1
/5
★☆☆☆☆
13 days after my order, I still haven't received it. My daughter went to camp and I had to mark everything with a pen.
Invité
Translated review
Answer from Petit-Fernand
Hello Aurelia, We have just sent you an email to help you. Have a nice day Camille C-MonEtiquette
1
/5
★☆☆☆☆
I carefully follow the instructions for ironing the labels onto clothes, none of them hold up in the first wash, everything comes off, very disappointed. I hesitated to place my second order because that's what happened to me the first time, and then I said to myself, "OK, I'll try again, but I wouldn't recommend this again.
Huvelin
Translated review
Answer from Petit-Fernand
Hello Cindy, We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Out of 2 orders I have placed for labels, I have not received any, neither I nor any of my friends who have ordered.
Tanit
Translated review
Answer from Petit-Fernand
Good morning Tanit, After our call, I confirm that your order is on its way. Your friends can contact us so that we can help them. Have a nice day Camille Petit-Fernand
1
/5
★☆☆☆☆
Cheek!!!! I would never order anything here again or recommend it to others - first I get the bottled goods - then I am assured that the correct goods will be sent within 24 hours. Then they forgot to send the correct goods - then they supposedly sent them - after asking again, it took another 11 days - will the goods be sent within 24 hours? I have not received any goods yet!!!!!!!!!!
Anno
Translated review
Answer from Petit-Fernand
We apologize for the inconvenience! We understand that long waiting times are stressful. We send the labels with the tracking number as you requested and unfortunately the delivery is entirely dependent on the post office. If they are not delivered on time, unfortunately we have no control over Deutsche Post. The only solution we can offer is to resend or refund the order. We will contact you again by email to find the best solution for you. LG, Ana
1
/5
★☆☆☆☆
I ordered labels as I had done before, but unfortunately I'm very disappointed. The yellow letters don't stand out at all against the yellow background. Despite having reported this to customer service, no correct solution (e.g. replacing them) has been found!
Client
Translated review
Answer from Petit-Fernand
Hello Julie, as we told you, this is the writing and background you chose when you personalized your order. We've just contacted you again by email. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received anything I did change my address on the site mm though at no time was I asked to confirm the delivery address....
Sonnia Da Silva
Translated review
Answer from Petit-Fernand
Hello Sonia, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received anything yet. I placed my order on July 1st and still haven't received anything on July 17th.
Walid Saiem
Translated review
Answer from Petit-Fernand
Hello Walid, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my parcel
Sandra Desindes
Translated review
Answer from Petit-Fernand
Hello Sandra, we have just contacted you by email to help you with your order tracking. We look forward to hearing from you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed because I trusted the reviews. I stuck labels on my son's school supplies for his first day of primary school and they peeled off after 24 hours. I really don't recommend it!
Ana Domingues Azeiteiro
Translated review
Answer from Petit-Fernand
Hello Ana, we're surprised by your message, as our labels stick to objects and clothing for a very long time. We invite you to contact us by email via [email protected] so that we can help you and better understand why they came off so quickly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Because I thought I was getting simple labels and there's a soccer ball at the end and for a girl who's not great I didn't select anything on purpose and it's just the same.
Invité
Translated review
Answer from Petit-Fernand
Hello Noémie, on the preview of your order there is a soccer ball, because you have validated this illustration. We also invite you to check on the confirmation email you received when validating your order, and come back to us if this is an error on our part or not. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive anything although I had requested express delivery...
Customer
Translated review
Answer from Petit-Fernand
Hello Alice, following our telephone conversation, I can confirm the refund of your delivery costs. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The label came off in the wash (temperature 30 degrees). Not at all satisfied!!!
Bénédicte Painvin
Translated review
Answer from Petit-Fernand
Hello Bénédicte, we have just contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you
Alison O.
Answer from Petit-Fernand
Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand
1
/5
★☆☆☆☆
Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.
Mercedes
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Answer from Petit-Fernand
Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately the parcel has not arrived.
Invité
Translated review
Answer from Petit-Fernand
We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.
1
/5
★☆☆☆☆
Unfortunately I have not received an order.
Hansen
Translated review
Answer from Petit-Fernand
Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins
1
/5
★☆☆☆☆
Delivered a week after the order, when I didn't need it!
Invité
Translated review
Answer from Petit-Fernand
Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Product never arrived in post!
Invité
Answer from Petit-Fernand
Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order and I ordered it 20 working days ago.
Invité
Translated review
Answer from Petit-Fernand
Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order not received. No response when trying to contact
Caroline
Answer from Petit-Fernand
Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Bad. Lack of information. I have not received the product yet.
Invité
Translated review
Answer from Petit-Fernand
Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order. Please give me a contact telephone number to try to reach you. Thank you
Maria
Translated review
Answer from Petit-Fernand
Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing to say about the product, which I know well, but the order just didn't arrive.
Invité
Translated review
Answer from Petit-Fernand
Hello Marie Hélène, following our telephone conversation yesterday, we can confirm that the refund has been made. Have a nice day, Sandra C-MonEtiquette