/10
★★★★★
based on 125977 reviews published
★★★★★
based on 125977 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
Anne
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Answer from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
3
/5
★★★☆☆
Too slow shipping
Invité
Translated review
Answer from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
3
/5
★★★☆☆
Delivery takes almost 15 days
Invitée
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Answer from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days 🙂 Have a nice day, Sandra - CmonEtiquette
3
/5
★★★☆☆
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
Berioska
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Answer from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence 🙂 Sandra - Petit Fernand
3
/5
★★★☆☆
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
Fiammetta G.
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Answer from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
3
/5
★★★☆☆
After the first wash, several labels unfortunately peeled off.
Invité
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Answer from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
3
/5
★★★☆☆
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
Uhuhu
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Answer from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
2
/5
★★☆☆☆
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
Florida Manorofeno
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Answer from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
3
/5
★★★☆☆
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
Cros
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Answer from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
3
/5
★★★☆☆
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
Caulier Christelle
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Answer from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
2
/5
★★☆☆☆
I ordered two personalized Goudes 6 months ago. The drawings don't hold, the first names fade and one arrived with part of the drawing already damaged. I'm disappointed with the quality and price. At the price of personalization I thought at least to have quality and it is not the case. I'm disappointed with this purchase.
Hime Sama
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Answer from Petit-Fernand
Hello Sama, we're sorry to read that the first names don't fit. We invite you to contact us by email to help you, with a photo of the items in question: [email protected] Very nice day, Sandra - CmonEtiquette
2
/5
★★☆☆☆
I ordered iron-on labels and received self-adhesive ones. And they don't hold
Invité
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Answer from Petit-Fernand
Hello Régine, we're sorry to read that you didn't select the iron-on labels. I have just contacted you by email to help you. Have a nice day, Sandra - C-MonEtiquette
3
/5
★★★☆☆
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
Barbara B.
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Answer from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
3
/5
★★★☆☆
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
A. M.
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Answer from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
3
/5
★★★☆☆
Very good product, too long shipping and delivery time
Michela M.
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Answer from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
3
/5
★★★☆☆
Good reactivity following my complaint about defects: lack and defective material. Quick return of these items but the replaced lunch box lid is the wrong color.
Lise Deparis
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Answer from Petit-Fernand
Hello Lise, we apologize for this quality anomaly. We invite you to contact us by phone to help you with the color of your lunchbox. Have a nice day 🙂 Sandra - Cmonetiquette
2
/5
★★☆☆☆
My order did not arrive, they sent another one and I called to get it sorted out. I placed the order on December 10th and it arrived on January 3rd.
Invité
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Answer from Petit-Fernand
Hi Maria, we apologize for the postal delivery incident. It arrived so late because we had to make it again and resend it to you. Have a nice day and thank you very much for your trust 🙂 Sandra - Petit Fernand
2
/5
★★☆☆☆
3 gourds ordered, one of which had an indentation on receipt... what a shame! Mail sent but no reply...
Nathalie Berlemont
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Answer from Petit-Fernand
Hi Nathalie, I'm really sorry because we haven't received any emails about these products. I have just contacted you by email in order to help you. We look forward to hearing from you 🙂 Have a nice day, Sandra - C-Monetiquette
3
/5
★★★☆☆
I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro
Valeria L.
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Answer from Petit-Fernand
Good morning Valeria, we have sent you an email so that we can bring you all the help you need. We wish you a good day. Margaret
3
/5
★★★☆☆
Unfortunately not convincing in terms of quality.
Noname
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Answer from Petit-Fernand
We are sorry to hear that there is something wrong with the window stickers. Can you please provide us with more details by replying to our email. Ana from Esistmeins
2
/5
★★☆☆☆
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Dorset M.
Answer from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.
3
/5
★★★☆☆
Fast, careful delivery, the labels are very pretty. The big problem: they come off in the first wash, which took place a week after ironing.
Louarn Alicia
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Answer from Petit-Fernand
Hello Alicia, we have just contacted you by email to help you with the labels in question. Have a lovely day, Sandra - CmonEtiquette
3
/5
★★★☆☆
I ordered yellow labels with white writing. On the web, it looked good but in reality you can't read anything ! I would have appreciated if the quality department or another Petit Fernand had warned me of the poor visibility before receiving the labels at home.
Maud
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Answer from Petit-Fernand
Hello Maud, we will contact you during the day to help you with your order. Have a nice day and happy holidays, Sandra - Petit Fernand
3
/5
★★★☆☆
Does not wash well, even at 40°.
Nathalie Jacques
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Answer from Petit-Fernand
Hello Nathalie, we'll be in touch later today to help you. Have a nice day, Sandra- C-MonEtiquette
3
/5
★★★☆☆
The delivery time announced was not respected. The labels I needed for my son's camp arrived 1 day after his departure. No e-mail was sent to inform me of the delay, which could have enabled me to cancel the order, which was becoming unnecessary. I had to contact customer service and hope to receive the parcel in time, but it was in vain....
B.rbc
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Answer from Petit-Fernand
Hi Barbara, we'll be in touch later today to help you with the follow-up. Have a nice day, Sandra- C-MonEtiquette
2
/5
★★☆☆☆
Labels do not stick to different materials/utensils properly
Gloria Maria Garcia Valverde
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Answer from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
2
/5
★★☆☆☆
The order never arrived at my home address, so I made a complaint. The second shipment never arrived either (despite checking my delivery address). I'll have to make another claim for the same order. Quite disappointed, although I'd had good reviews.
Invité
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Answer from Petit-Fernand
Hello Angélique, an email has been sent to you to help you. It is abnormal that the order did not reach you. Standard delivery is made by La Poste. Have a nice day Sandra, C-monetiquette team
3
/5
★★★☆☆
I like the large selection and the ease of use. Unfortunately, some stickers quickly disintegrated into their layers. Overall, it fits.
Alexa
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Answer from Petit-Fernand
Thank you for your review, Alexa! We're sorry to hear about the problems with the labels. This should not happen! Can you please tell us exactly which ones so we can send the replacements by replying to our email?
2
/5
★★☆☆☆
I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!
St.
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Answer from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you. Unfortunately, we don't have any requests from you. Have a nice day, Sandra , Team C-monetiquette
3
/5
★★★☆☆
Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels
Paola A.
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Answer from Petit-Fernand
Good morning Paola, we thank you for your time by phone. We have sent you an email so that we can propose a satisfactory solution. We wish you a good day.