/10
★★★★★
based on 126566 reviews published
★★★★★
based on 126566 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
The order arrived very late and what I received does not correspond to what I ordered.
..
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Answer from Petit-Fernand
Hello again Aintzane, we apologize again for this shipping error on our part. We hope that your new order will arrive as soon as possible so that you can use the labels. Good day, Sandra from Petit-Fernand
4
/5
★★★★☆
Too bad shipping error, otherwise they would have 5 stars. Beautiful, clear, durable labels that fit all needs. I have always been happy with them. This time I was sent another person's labels. So I had to make a complaint and my labels were sent back correctly. Overall 30 days. Fortunately, I was not in a hurry....
Chiara
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Answer from Petit-Fernand
Buongirno Chiara, Thank you for sharing your opinion. We are happy that you are satisfied with your order despite the initial mishap. We thank you for your trust! Have a great day ?? Chiara Petit-Fernand
5
/5
★★★★★
Great communication and really helpful customer support.
Lynsey
Answer from Petit-Fernand
Hi Lynsey, That is great. Thank you for sharing your opinion. We are glad that you are satisfied with Petit-Fernand costumer support. Have a nice day ?? Chiara Petit-Fernand
5
/5
★★★★★
Excellent service, beautiful labels - ALWAYS
Nasima B.
Answer from Petit-Fernand
Hi Nasima, we are happy that our product met your expectations. Thank you very much for sharing your opinion. ?? Have a lovely day, Chiara Petit-Fernad
5
/5
★★★★★
Very correct products this is my third order and very fast delivery I highly recommend
Sabrina De
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Answer from Petit-Fernand
Hello, Thank you very much for your positive review which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
4
/5
★★★★☆
Fast delivery, good quality.
Anais
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Answer from Petit-Fernand
Hello Anaïs, Thank you very much for your review, we're delighted! Have a nice day, ? Elise, C-MonEtiquette
2
/5
★★☆☆☆
I only received 10 stickers. The other 20 I had ordered came in someone else's name.
Laura Jambrina Alonso
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Answer from Petit-Fernand
Good morning Laura, we have tried to contact you by phone to help you as soon as possible. We have sent you an email to confirm the reshipment of the order and apologize for this anomaly. Have a nice day. Sandra from Petit-Fernand
5
/5
★★★★★
Order didn't arrive- contacted customer service and got an immediate response and replacement sent out within a day. Items were great when they got here. Thank you
Lorna
Answer from Petit-Fernand
Hello Lorna, Your opinion is important for us, thank you for sharing. We are really happy to read your words and to know you are satisfied with our products and costumer service. Have a nice day ?? Chiara Petit-Fernand
5
/5
★★★★★
Fast delivery and the labels are very pretty.
Juliette
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Answer from Petit-Fernand
Hello, Thank you very much for choosing us for your order and for leaving us such a positive note. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Been using petit-fernand for years and years product and delivery has always been great. Sadly this time round there was a massive delay in delivery. Hoping it won't happen again. It wasn't the delivery service that was the issue it was your company that admitted to having a problem at your end!
Mrs L.
Answer from Petit-Fernand
Hi Laura, Thank you for your message and informing us. We regret that your order was produced with delay and we are sorry for any inconvenience this delay may have caused you. Please contact our costumer service for any further information. Thank you for your trust. Have a lovely day, Chiara Petit-Fernand
2
/5
★★☆☆☆
The order was delayed and took a long time. I know it explained once posted takes up to 10 business days to be delivered but it's the time frame from ordering to being shipped out that was the long process and I also got an email to say there was a delay as they are too busy?
Miss S.
Answer from Petit-Fernand
Dear Sophie, Thank you for sharing your opinion. We apologise for the delay, it happens sometimes and is not predictable. We hope you were happy with the product and it's quality. Have a lovely day, Chiara, Petit-Fernand
5
/5
★★★★★
They look great on clothes and do not peel off.
Andrea
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5
/5
★★★★★
Fast and efficient
Annick Renda
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Answer from Petit-Fernand
Bonjour, Merci beaucoup pour cet avis qui nous va droit au coeur!?? A lovely day to you, Elise, C-MonEtiquette
4
/5
★★★★☆
This isn't my first order and I'm always satisfied. The only downside this time is the 6 postage for the water bottles, which I find very high.
Invité
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Answer from Petit-Fernand
Hello, Thank you very much for ordering from us and for your positive feedback. ?? The delivery charge is 6 for items that require more packaging for delivery. But we're delighted you enjoyed your order. Have a nice day, ?? Elise, C-MonEtiquette
5
/5
★★★★★
Exactly what I wanted, I'm delighted.
Same
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Answer from Petit-Fernand
Hello, Thank you very much for your positive feedback. We are delighted to read that you liked your order. ?? Have a nice day, Elise, C-MonEtiquette
5
/5
★★★★★
I have already ordered several times. The last time I ordered, I received the wrong stickers. But the problem was solved quickly and easily. Thanks again.
Katrin F.
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Answer from Petit-Fernand
Hello Katrin, Thank you very much for your order and your review. We are always here to help you in the best possible way. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
Émilie Romero
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Answer from Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
4
/5
★★★★☆
The order arrived a first time wrong but after reporting it was promptly resent corrected
Francesca
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Answer from Petit-Fernand
Good morning, Thank you very much for your comment, which is so valuable to us. I wish you a good day ? Elise, Petit-Fernand
5
/5
★★★★★
Following a problem with my order I received a new pack of labels. Thank you for the responsiveness of your customer service.
Agathe Laurent-bellue
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Answer from Petit-Fernand
Hello Agathe, I'm sorry to hear about this inconvenience with your order. ?? We have tried to contact you, we have left you a voice message on your answering machine and we have just sent you an email to get more information about the problem you are experiencing. We look forward to hearing from you and wish you a pleasant day. Elise, C-MonEtiquette
5
/5
★★★★★
Quality products
Monique Gay
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Answer from Petit-Fernand
Hello, Thank you very much for your valuable opinion. Have a nice day, ? Elise, C-MonEtiquette
5
/5
★★★★★
3 back-to-school orders
Carole Cognard
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Answer from Petit-Fernand
Hello, Thank you very much for ordering from us and for your positive review! Have a nice day, ? Elise, C-MonEtiquette
5
/5
★★★★★
Professional, helpful, accurate . A guarantee
Valeria M.
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Answer from Petit-Fernand
Good morning Valeria, Thank you for your message. We are glad you are satisfied with your experience with Petit-Fernand, we thank you for your trust. See you soon ?? Chiara Petit-Fernand
5
/5
★★★★★
Very usable site, great variety of products. pretty fast shipping.
Gn
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Answer from Petit-Fernand
Good morning Giulia, We are very pleased to read your words, we are glad that your experience with us was positive and that the purchase on the site was easy. I wish you a good day ? Chiara Petit-Fernand
4
/5
★★★★☆
Great products with really nice graphics and done well. Some delay in shipping however solved 🙂
Francesca M.
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Answer from Petit-Fernand
Good morning Francesca, Thank you very much for sharing your opinion, We are glad you are satisfied with our products and generally with the service. We wish you a good day! ?? Chiara Petit-Fernand
5
/5
★★★★★
Great, they are great
Natalia
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5
/5
★★★★★
The good printing of the name badges
Klaus B.
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Answer from Petit-Fernand
Hello Klaus, Thank you very much for your order and your kind comment. ?? Have a nice day, Elise, EsIstMeins
5
/5
★★★★★
Second order and I'm really happy. The labels are superb and I received them in 2 days! Thank you so much!
Elodie Benharkate
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5
/5
★★★★★
Very happy with my purchase. Quality water bottle.
Audrey
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Answer from Petit-Fernand
Hello, Thank you for your trust and loyalty, it means a lot to us! ? A lovely day to you, Elise, C-MonEtiquette
5
/5
★★★★★
Perfect product and great service
Laura Temiño
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1
/5
★☆☆☆☆
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
Paula Z
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Answer from Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand