Reviews Petit-Fernand

I have not received my order and I do not know how to claim it.

I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time

Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.

Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).

Order not arrived

Order never arrived

Unclear where the labels go. Bought the ones that stick on to objects not clothes.

I never received my order.

A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.

Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).

I have not received my order until now. it was placed on September 15

Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.

I placed the order almost a month ago and still haven't received anything....

Fatal, you can't see the name. I chose green background and white font; a disaster.

The product arrived very late.

Goods not received

The order never arrived

They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.

Never again take labels on this site. I have been waiting for my order since August 28!!! Very bad experience

I have not received it

I'm sorry to leave a negative review, but I did not receive the package and had a response to my refund request. I will not shop with you again.

The package with the stickers never arrived. I will get a refund but had to redo another order

Really, with what they charge for shipping costs and nothing has arrived yet.... If the shipping agency does not work, from what I see for some time.... Change it or do not ensure that it arrives in maximum 10 days. Of course for my part I will not recommend you and I'll go to the competition.

Ordered in the first week of September a month has passed and nothing has yet arrived

My experience was terrible, I placed my order on 13/09 and to date I have not received my order nor have I received my money back. Imagine how pissed off I am because I think that they are informal and the service is lousy.

I have not received my order

I have purchased their labels several times. With the last order, which was urgent, they were lost and I also lost my money

I dropped all the labels the first time I put them on, I bought another one thinking it was my fault and the same thing.... the thermoadhesives do not work as in previous years.

I am not going to beat around the bush, I placed an order on Monday and two weeks went by and it did not arrive, so I decided to cancel the order, thank you, best regards.

My order never arrived. Very bad service

Nice designs and easy to order but iron on labels had peeled off after 1 wash despite following instructions

I ordered here to try something different from Stickets. The order took more days to arrive. When it arrived it was wrong (wrong name and different product than paid for). The online claim took several days to respond. Meanwhile the lines were always busy and with a 902 number when I understand that the law requires a fixed number. The only good thing is that once they answered me, they didn't put any problems in refunding me the money. That's why I put one star, otherwise I would have put 0.

I didn't receive the goods and paid for express delivery too!

1 because there is no less. They never arrived and yes it is true that I was refunded after 2 weeks but still I needed them and I had to reorder them a month before school started. Shipping with someone better than Italian post office, no!!!?

I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.

After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below… I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes… you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!

Let's say I can't do a review considering that my order never arrived

I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!

The truth seems to me very bad customer service, I bought to try and according to that order more because my child needs many labels, but it will be a month and I do not get the order, and I wrote informing them and they only said that I wait until 29/09 that if it does not come back to write them when I think you should follow up if you have already been informed that there is an anomaly with the order that does not arrive, Their advertising says 6 to 8 days and I already have 25 days waiting and not only that I wrote them on instagram and they say they will contact me and nothing, I see zero interest in the customer only sell and do not care about what one claims.

The labels have never arrived and neither has my money from the order? I had previously ordered from them and everything was great, that's why I came back to repeat but this time, total disappointment.