/10
★★★★★
based on 126950 reviews published
★★★★★
based on 126950 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Fatal express order. Delivered late. Product fine, as always.
Paula Bello
Translated review
Answer from Petit-Fernand
Good morning Paula, thank you very much for trusting us. We apologize for the delay of Seur. We have refunded the shipping costs. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I paid the €9.5 express delivery because I needed it urgently to mark my son's clothes before going camping and it took more than 7 days. It did not arrive on time and I had to look for an alternative. I wrote to claim at least the return of the express delivery and they didn't even answer me.
Xisca
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Answer from Petit-Fernand
Good afternoon Francisca, We are very sorry for this situation. We have sent you an email as soon as we read your message. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The delivery I paid 9eutos for chrono and they took several days to deliver to me.
Laure Albertini
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Answer from Petit-Fernand
Hi Laure, we have just refunded you the 9.50 euros for the late delivery by chronopost. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
A pack of 150 labels per child with only 20 iron-on labels and 40 adhesive labels that can't be used because the initials of the family name are missing. Expensive for the use to which they will be put. As a result, I'm going to have to recommend a competitor this time. What's more, the children's names are mixed up in the booklets, which is not at all practical. Jen had ordered several times before but I won't do it again.
Cfm
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Answer from Petit-Fernand
Hello Charlotte, we have contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Still nothing!
Léa Kuret;
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Answer from Petit-Fernand
Hello Lea, we've received your message and we've just replied. We hope to find a solution for you very soon. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The express courier service takes much longer than the website indicates. After making payment as express shipping, the labels arrived after our son left for camp. Two days after the promised date.
María
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Answer from Petit-Fernand
Good morning Maria, we have just refunded the express shipping costs. Seur should have delivered your order in 48 hours. We apologize for the delay. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Surely the mistake was mine in not choosing tracked shipping but I didn't receive the labels so I don't know how they are. I gave you 20 euros and I regret it
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Not yet received the package
Invité
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Answer from Petit-Fernand
Hello Céline, I've just contacted you by email to check your address and suggest a solution. Your order should have arrived several days ago. I am waiting for your reply to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order or even a reply to my emails. However, my account has been debited...
Abb
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Answer from Petit-Fernand
Hello Anne Lise, I'm sorry for you because we have sent you an email informing you that your order has been returned to us by La Poste due to an address error. We invite you to contact us by phone or email in order to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately I can't comment on the quality of the products or their use, as I still haven't received my order. My order was shipped on June 16, today is July 4 and I still haven't received it. I'm a bit sad because I've only heard good things about this site.
Cindy Hauet
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Answer from Petit-Fernand
Hello Cindy, I have just contacted you by email in order to help you as soon as possible. We are available by phone from 9am to 5pm if you prefer. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never got my order home
Invité
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Answer from Petit-Fernand
Good morning Chiara, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received the order
Invité
Translated review
Answer from Petit-Fernand
Good morning Marlisa, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived....
Laura T.
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Answer from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.
Mónica Jacqueline Navarrete Ma
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Answer from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.
Cristina P.
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Answer from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.
Invité
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Answer from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Despite 15 days for departure, the package arrived late
Carlo
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Answer from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The labels came off in the first wash, disappointed
Invité
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Answer from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Ordered 100 labels and only received 90. Very disappointing.
Invité
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Answer from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon 🙂 So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive all my product labels.
Invité
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Answer from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.
Ana Ruiz
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Answer from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
1
/5
★☆☆☆☆
Absurd prices for very few stickers
Laura A.
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Answer from Petit-Fernand
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
1
/5
★☆☆☆☆
From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.
Lea Tessier
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Answer from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
1
/5
★☆☆☆☆
The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.
Claude Et Carla Mendes
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Answer from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery
Mallo
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Answer from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never delivered! No replies to my e-mails! No after-sales service!
Siret
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Answer from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
Pas Contente
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Answer from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
Maurine Costa
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Answer from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never collected. No response from customer service
Elodie Boehm
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Answer from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
Paula Z.
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Answer from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand