/10
★★★★★
based on 126950 reviews published
★★★★★
based on 126950 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
Invité
Translated review
Answer from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
S.r.
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Answer from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
1
/5
★☆☆☆☆
Failure to meet delivery deadlines
Leyla Djouad
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Answer from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Enormous delivery time, I still haven't received them. Ordered on June 5th.
Invité
Translated review
Answer from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
D.
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Answer from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Item never received. Emailed customer service but never received a response.
S. R.
Answer from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
1
/5
★☆☆☆☆
Never arrived
Invité
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
Ilenia
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Answer from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Kylie
Answer from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
1
/5
★☆☆☆☆
Almost a month after purchase and I have not received my order.
Ester
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Answer from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry 🙁 Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
1
/5
★☆☆☆☆
Order placed on 27/05, payment made, I still haven't received anything.
Dgd
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Answer from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
1
/5
★☆☆☆☆
The writing was too small and the labels peeled off on the 1st slap.
Cécile
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Answer from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
1
/5
★☆☆☆☆
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
Johanna Dufau
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Answer from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
1
/5
★☆☆☆☆
I have never received the labels
Angeles
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Answer from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
1
/5
★☆☆☆☆
I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.
Marc
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Answer from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it 🙁 I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
1
/5
★☆☆☆☆
Unfortunately for the second time in a row the order did not arrive after a long wait.
Invité
Translated review
Answer from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
1
/5
★☆☆☆☆
I never received what I ordered!
Invité
Translated review
Answer from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
They don't stand up to washing
Invité
Translated review
Answer from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Never received the order
Helene Tdch
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Answer from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
Les Ailes De Michelle.
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Answer from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
Invité
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Answer from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day 🙂 Sandra Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received my order
Julie
Answer from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
1
/5
★☆☆☆☆
I have not received my order, even though I ordered it twice.
Sonia
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Answer from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
Rb
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Answer from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
Beatriz Gutierrez
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Answer from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I haven't received anything yet, I would like to hear about the goods or info for a refund
Stella
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Answer from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order!
Cafiero Virna
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Answer from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Invité
Answer from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
1
/5
★☆☆☆☆
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
Sibylle K.
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Answer from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana