/10
★★★★★
based on 126946 reviews published
★★★★★
based on 126946 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
Marine Vargas
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Answer from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
Carla Penafria
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Answer from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
Invité
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Answer from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
Jordi Pujol
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Answer from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
Invité
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Answer from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
1
/5
★☆☆☆☆
I have not received it
Susana
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Answer from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Never recieved my item and no communication
Invité
Answer from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
1
/5
★☆☆☆☆
I have not received my order
Invité
Translated review
Answer from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
Invité
Translated review
Answer from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
Invité
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Answer from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Still haven't received my order without any news. Please contact me
Katia
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Answer from Petit-Fernand
Hello Katia, we've replied by email to help you and check your postal address with you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
It's been 2 weeks since I received my order.
Invité
Translated review
Answer from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order.
Invité
Translated review
Answer from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Product not received
Invité
Translated review
Answer from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.
Invité
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Answer from Petit-Fernand
We are very sorry, this should not happen. Can you please reply to our email with more details so we can find a solution for you. MFG, Ana
1
/5
★☆☆☆☆
Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you
Cliente
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Answer from Petit-Fernand
Hello Emilie, I've just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order. 1st time this has happened. More than 31euros
Invité
Translated review
Answer from Petit-Fernand
Hello Alexandra, your second order has been sent, as agreed by email 3 days ago 🙂 Beautiful day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product.
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, we are sorry that you have not received it yet. We will resend it to you free of charge. We will be in touch, and if you have any questions, we are here to help you. Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.
Caroline Dubos
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Answer from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you 🙂 It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Alizee Vigier
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Answer from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.
María
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Answer from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
The shipment has not arrived yet!
Jl
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Answer from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.
Monserrat Fernandez Gayo
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Answer from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Labels not received following my cancellation request but no refund
Rime Rimou Miled
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Answer from Petit-Fernand
Hello Ismael, we have just contacted you by phone in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order not received, 1st time this has happened despite my numerous orders.
Beggi
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Answer from Petit-Fernand
Virginie, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The parcel still hasn't arrived
Angelina Menrath
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Answer from Petit-Fernand
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order not received. They tell me to be patient
Sables
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Answer from Petit-Fernand
Hello Natacha, an email has been sent to you to help you 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!
Soline Bejuy
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Answer from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.
Alba Lopez Macario
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Answer from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
To this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.
Invité Zana
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Answer from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette