/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The order arrived correctly, but with an excessive waiting time. Quality product
Cati Rigo
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Answer from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
2
/5
★★☆☆☆
Despite that I paid 10 euros for express shipping I received the order after a week
Viktoriia
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Answer from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
3
/5
★★★☆☆
Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!
Caterina C.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience. We thank you for sharing your experience and look forward to seeing you again soon! Alessio
3
/5
★★★☆☆
Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!
A A.
Answer from Petit-Fernand
Dear AA, we are sorry to hear about this inconvenience. Can you please provide with your name or order number so we can contact you and offer a solution? We do answer all the inquries within 48 hours so for some reasons we did not receive your claim.
3
/5
★★★☆☆
Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.
Fabie Mj
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Answer from Petit-Fernand
Dear Fabie, thank you for taking the time to write to us. We wish you an excellent day and thank you for your confidence.
3
/5
★★★☆☆
The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality
Serena
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Answer from Petit-Fernand
Good morning Serena, we are sorry to hear about this shipping delay. We thank you for your understanding Have a nice day ? Alessio
3
/5
★★★☆☆
The first time it took 20 days, and the second time it didn't arrive at all.
Carmen
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Answer from Petit-Fernand
Hello Carmen, we apologize for this logistical incident. We confirm the refund of your order. Good day
3
/5
★★★☆☆
I paid for express shipping because I needed the stickers as soon as possible and I don't know why, since it took as long as it would have if I hadn't paid for them.
Elvira Bootello
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Answer from Petit-Fernand
Hi Elvira, sorry for the delay. We have just paid the shipping costs. Have a nice day
3
/5
★★★☆☆
Unfortunately, the iron-on labels don't hold well and fall off relatively quickly. The adhesive labels hold very well on tags in the clothing - but only there. If there is no longer a tag, the label falls off at the latest during washing. Delivery to Germany took a very long time (approx. 1 - 1.5 weeks).
Privat
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Answer from Petit-Fernand
Dear Isabelle, we apologize for this inconvenience. Please refer to our email with the solution.
3
/5
★★★☆☆
The products seem good (although I've only been trying them for a short time) and aesthetically nicer than other companies (which are less expensive, though). Shipping, however, is super slow: relying on traditional postal service and not a courier means waiting a very long time!
Alice G.
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Answer from Petit-Fernand
Good morning Alice, we are sorry to hear about this shipping delay. We thank you for your understanding Have a good day ? Alessio
2
/5
★★☆☆☆
Quick delivery and labels looked exactly as on the picture, however came off from most of the items after 2 washes even though I followed instructions, it's a great shame they do not stay on for longer
Aleksandra
Answer from Petit-Fernand
Dear Aleksandra, our sincere apologies ! This not supposed to happen. Please, see a few offers over the mail in order to resolve this issue.
2
/5
★★☆☆☆
Nice graphics, unfortunately though after 3 washes they all start to come off....?
Invité
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
2
/5
★★☆☆☆
Nice label colors but they come off the pencils
Veronica
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Answer from Petit-Fernand
Good morning Veronica, We are sorry to hear that our items did not meet your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
3
/5
★★★☆☆
The stickers begin to peel off after a few washes (2-4), despite strict adherence to the recommendations for use.
Lucía Serrano González
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Answer from Petit-Fernand
Lucia, we have contacted you by email so we can give you a solution with your stickers.
3
/5
★★★☆☆
The labels are great, unfortunately they were not sent within the promised 48 hours, after 3 days we received an e-mail that production was delayed.
Friederike
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Answer from Petit-Fernand
Hello Friederike. You are right, there have been delays in production and we are very sorry for making you wait longer than necessary. Please, accept our apologies with the personalized discount via email.
3
/5
★★★☆☆
Unfortunately, some labels, after only a few days, have already come off, both from the clothes (after the first wash) and from the backpack; too bad because they were very cute and comfortable.
Cliente
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Answer from Petit-Fernand
Good morning Daniela, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
3
/5
★★★☆☆
Cute clothes labels, colorful print is good quality. A couple of came off partly from the shirts after washing. I also bought the water bottle, but it has a cap that is really hard to open and close, impossible to make a child use independently.
Elisa
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your orders are not living up to your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Alessio
3
/5
★★★☆☆
Hi easy to order lovely name tags. But we are only 5 weeks into school term & 2name tags have came off in wash??. So im not overly impressed with this product.
Julie B.
Answer from Petit-Fernand
Dear Julie, our apologies for this situation. We would like to offer you a few possible solutions over the email.
3
/5
★★★☆☆
The design is nice but they peel off quickly in the wash.
Ruth
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Answer from Petit-Fernand
Hello Ruth, we invite you to contact us privately to help you. It is not normal for this to happen. Good day
2
/5
★★☆☆☆
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
Covadonga Parajon Suárez
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Answer from Petit-Fernand
We are sorry for the delay of your order Covadonga.
2
/5
★★☆☆☆
Delivery time is too long.
Francesca D.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
2
/5
★★☆☆☆
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
Ruben Nogales
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Answer from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
2
/5
★★☆☆☆
I hope the company can still help me figure out what happened to my order
Noemi
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
3
/5
★★★☆☆
It took more than 10 days
Victoria Y Olivier
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Answer from Petit-Fernand
We apologize for the delay of your order.
2
/5
★★☆☆☆
Very slow shipping.
Laura R.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
2
/5
★★☆☆☆
My order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
Rocio Mateos
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Answer from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive 🙂
2
/5
★★☆☆☆
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
Inma H
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Answer from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago 🙂 greetings
3
/5
★★★☆☆
As far as I'm concerned the waiting time is long. misleading the banner manufacture in 48 hours that makes the assumption to fast delivery time. only after the purchase is specified, that although the product is made on 48 hours you do not have certainty about the delivery time. i waited about 2 weeks and many things for school I had to label them manually with considerable expenditure of time and additional costs. the products are cmq good and I recommend them. but should be requested well in advance of your needs.
Francesca
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. Thank you for your understanding and have a nice day ? Alessio
3
/5
★★★☆☆
Beautiful labels. Easy to use and do not come off after frequent washing. I recommend to all
Federica P.
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Answer from Petit-Fernand
Good morning Federica, we are glad you are satisfied with our products. We thank you and wish you a good day! ? Alessio
2
/5
★★☆☆☆
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
Sara
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Answer from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.