/10
★★★★★
based on 125991 reviews published
★★★★★
based on 125991 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
Thérèse
Translated review
Answer from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
1
/5
★☆☆☆☆
I was expecting a screen-printed image
Catherine Mazodier
Translated review
Answer from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
1
/5
★☆☆☆☆
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
Sibylle W.
Translated review
Answer from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
1
/5
★☆☆☆☆
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Charlotte C.
Answer from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
1
/5
★☆☆☆☆
Ordered labels 27/3 and still not received
Invité
Answer from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
1
/5
★☆☆☆☆
Never received order
Invité
Answer from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
1
/5
★☆☆☆☆
Deceived on dates and customer services ha nothing done so commender elsewhere
Invité
Translated review
Answer from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Fell off after the first wash
Katrina P.
Answer from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
1
/5
★☆☆☆☆
I still have not received my order placed on 16/03/2023
Piron Aude
Translated review
Answer from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
Dédé
Translated review
Answer from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
Invité
Translated review
Answer from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The cap is defective and leaking!
Laurene Charpentier
Translated review
Answer from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
A little disappointed I did not expect it I think quond stuck with the iron
Invité
Translated review
Answer from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels 🙁 You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
1
/5
★☆☆☆☆
Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.
Pedro Antonio
Translated review
Answer from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!
Invité
Translated review
Answer from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received the order
Antonia
Translated review
Answer from Petit-Fernand
Hello Antonia, our customer service has just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Mme Stephanie Ynesta
Translated review
Answer from Petit-Fernand
Thank you for your availability by phone. We are sincerely sorry for this delivery anomaly. Have a nice day Stephanie, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order shipped on 9.03.2023 still nothing received as of 23.03.2023 .
Pascucci
Translated review
Answer from Petit-Fernand
Hello Maeva, a message was sent to you yesterday concerning the return of your order. We are very sorry about this delivery anomaly with La Poste and hope your order will arrive soon 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Ip
Translated review
Answer from Petit-Fernand
Hi Iria, We have just sent you an email to help you with the tracking of your order. It is true that it should have arrived by now. We will help you as soon as possible 🙂 Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received anything as of today, March 21, 2023, order placed I think on December 27!
Jessica
Translated review
Answer from Petit-Fernand
Good morning Jessica, I am sorry you did not receive your order. This must be an anomaly. I have sent you an email so that we can bring you a solution. Have a good day. Margaret
1
/5
★☆☆☆☆
Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.
Estelle Rouan
Translated review
Answer from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
1
/5
★☆☆☆☆
Order not received
Aurelien Michel Francois Berteau
Translated review
Answer from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The labels have not arrived for 15 days no is not happy
Serena
Translated review
Answer from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
Invité
Translated review
Answer from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived
Invité
Translated review
Answer from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.
Invité
Translated review
Answer from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
Morgane Cht
Translated review
Answer from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Silvia
Translated review
Answer from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free 🙂 Check your emails 🙂 Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
Giorgia
Translated review
Answer from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.