9.2/10
★★★★★
based on 50221 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Very good, very practical, but still expensive.

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Amélie
Translated review
Answer from Petit-Fernand
Thank you for your feedback Amélie
2 /5
★★☆☆☆

Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.

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Pauline Gouery
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Answer from Petit-Fernand
Hello Pauline, We're surprised to read your message, because our water bottles can withstand both cold and heat, as they are double-walled and insulated. Have a nice day!
2 /5
★★☆☆☆

I'm disappointed because I paid for an express delivery to Belgium to my home and DPD didn't deliver and I have to go pick them up at a relay point! why am I doing this? because the previous time I had to wait almost 1 month to have them delivered.

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Godoy
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Answer from Petit-Fernand
Hello,µ We're sorry that the order arrived directly at a relay point. Normally, they are delivered by the carrier directly to the home of our customers. We apologize for the inconvenience.
3 /5
★★★☆☆

I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.

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Mme Séverine Lacoste
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Answer from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
3 /5
★★★☆☆

The adhesives do not last long on pens and are too thick for thick pens.

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F. E.
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Answer from Petit-Fernand
After the phone call I would like to confirm that I have sent over the discount and I am happy to know that the labels are holding!
3 /5
★★★☆☆

A valid voucher code was simply not accepted - a written request was not answered. A 20% discount was advertised, but this was not honored. Product in and of itself really okay.

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Fischer
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Answer from Petit-Fernand
Hello Ms. Fischer, we are sorry that you missed the promotion. The discount was valid until July 28th and your order was placed on August 1st. We were unable to apply the invalid code.
3 /5
★★★☆☆

Delivery time too long! But the products are ok.

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Nora Q.
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Answer from Petit-Fernand
Hello Nora, sorry for the long delivery time! We would like to offer you a discount as an apology! Further details by e-mail.
3 /5
★★★☆☆

Some of the labels come off after the first wash, so I probably didn't follow the instructions properly.

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Daniele Werner
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Answer from Petit-Fernand
Hi Daniele, We're very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to program your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
2 /5
★★☆☆☆

Unfortunately, the stickers are coming off

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Mandy
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Answer from Petit-Fernand
Hi Mandy, We are very sorry to hear this. It shouldn't come off, can we offer you a replacement or refund? We have forwarded you email with more details. We apologize for the inconvenience!
2 /5
★★☆☆☆

The labels are nice however 2 orders from them, 2 incomplete... They send back what is missing but no commercial gesture for the loss of time... Once it can happen, 2 times it starts to happen when it's an urgent order, I took care of it in advance but here... I won't order a 3rd time!

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Ju Lie
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Answer from Petit-Fernand
Hello, we are sorry to hear about this negative experience. Please contact us at contact@c-monetiquette for more information. Have a nice day Alessio, Customer Service
3 /5
★★★☆☆

I'm always very happy with the quality of the products. The only little problem is that I usually receive a booklet with the name of each of my boys and this time all the labels are mixed up, so it's a lot less practical!

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Stéphanie
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Answer from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not fully meet your expectations. We have sent you an email with a small commercial gesture to thank you for your loyalty! Have a nice day? Alessio, Customer Service
2 /5
★★☆☆☆

The selection option, order and delivery worked perfectly. However, the stickers came off the new pens after a few hours - very annoying! With the books, on the other hand, they do their job perfectly.

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Fraudonnerknispel
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Answer from Petit-Fernand
We are sorry for the inconvenience! Sometimes, if the labels are too thin, it is better to use the MINI labels. Would you like a replacement for this order or a refund?
3 /5
★★★☆☆

I made a mistake in the order, the site asks me to return the labels at my expense and it will be refunded, I do not see the point of returning them since they will be thrown away.

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Cassandra Pourrez
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Answer from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not meet your expectations. This procedure does not work for us, but we will do our best to find a solution for you. Have a nice day? Alessio, Customer Service
3 /5
★★★☆☆

The font size does not match my labels. My previous label purchase was more interesting. A complete booklet with a font and size that matched my choices.

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Dali
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Answer from Petit-Fernand
Hello Dali, we're sorry to hear that your order did not meet your expectations. However, when you placed your order, you were able to see the labels on the summary page before payment. We have therefore produced and dispatched the order as requested. We remain at your disposal and wish you a nice day? Alessio, Customer Service
2 /5
★★☆☆☆

Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.

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Manuela Rodriguez
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Answer from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
3 /5
★★★☆☆

Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.

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Manuela Rodriguez Alvarez
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Answer from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
2 /5
★★☆☆☆

The labels do not stick to the pencils and notebooks, I have to stop all the labels.... I've been buying batches of labels for 5 years and this is the first year I've had this problem.... Otherwise the visual is nice

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Noë
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Answer from Petit-Fernand
Dear Noelline, We have just contacted you by email regarding your latest order. Have a nice day!
2 /5
★★☆☆☆

Stickers arrived quickly, easy to use. Unfortunately, the stickers for items in the dishwasher break after a very short time.

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Nicole M.
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Answer from Petit-Fernand
Hi Nicole, We are sorry to hear that your labels are peeling off - of course this should not happen! Please contact our customer service for a replacement or refund!
3 /5
★★★☆☆

Fast and accurate delivery, but after several years of orders I was disappointed this time with the quality of the self-adhesive clothing labels. Many of the labels did not stand up to the first wash. Very disappointed.

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Perrine
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Answer from Petit-Fernand
Hello Perrine, We invite you to contact us by email in order to help you . Very nice day
3 /5
★★★☆☆

Beautiful presentation as a booklet, good quality. Unfortunately, the small labels are not very easy to read despite the high-contrast colors. Other fonts or the option to display in bold would be good. I would have liked more flexibility in the design in general as far as spaces etc. are concerned

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Frauke
Translated review
Answer from Petit-Fernand
Hi Frauke, We are sorry to hear that you are not satisfied with the labels for the pens. We offer 11 different fonts and many different colors. We have sent you more information via email.
3 /5
★★★☆☆

I am satisfied with my last purchase concerning the labels for objects except that I had chosen black writing and I had white writing damage because you can hardly see what is written. After being contacted, the service asked me to send a photo of what I had received. Once I had opened my message, they replied that I would receive new ones in accordance with my order, and I received them within 48 hours. Nothing to say about the after-sales service, they are efficient.

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Fanny Marchandise
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Answer from Petit-Fernand
Hi Fanny, I've just left you a voicemail to chat with you and help you 🙂 Have a nice day
3 /5
★★★☆☆

Arrived late ... labels were useless

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Benjamin
Translated review
Answer from Petit-Fernand
Hello Benjamin, We have just sent you an email to help you ! Have a nice day
2 /5
★★☆☆☆

After a week, the decoration on my gourd was already extremely disappointing.

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Nat
Translated review
Answer from Petit-Fernand
Hello Natacha, we're sorry to read this. We have left you a voicemail to help you quickly. We also invite you to send us a photo of the gourd by email to: [email protected]
3 /5
★★★☆☆

We love C-MonEtiquette products. The design and the website are great. Only on my orders of the last 2 years I've had problems, not the right number of labels requested, some quite numerous that don't come off the booklet properly. Each time, the after-sales service was difficult to contact and there was no solution. That didn't stop me from ordering this year. But I think it's a real shame.

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Océane
Translated review
Answer from Petit-Fernand
Dear Océane, Thank you for your time over the phone. We wish you an excellent day, and thank you again for your confidence.
2 /5
★★☆☆☆

When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...

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Marianne Joiret
Translated review
Answer from Petit-Fernand
Hello Marianne, Unfortunately, we haven't received an email from you. I've just left you a voicemail to help you as soon as possible. Have a nice day!
2 /5
★★☆☆☆

1 month later and still no delivery!

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Sophie Pachikian
Translated review
Answer from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
2 /5
★★☆☆☆

I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame

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Sonia Bentarfaya
Translated review
Answer from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
2 /5
★★☆☆☆

Disappointed with the object labels. They come off!?? Iron-on labels are perfect.

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Jessica Annibale
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Answer from Petit-Fernand
We have contacted you by phone to help you, and better understand what happened with your order. Have a nice day!
2 /5
★★☆☆☆

They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.

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Sara Lopez
Translated review
Answer from Petit-Fernand
Hi Sara, We would like to send you the order again, because it is not normal that they have come off. You can contact us by email or by phone 🙂 Regards
2 /5
★★☆☆☆

Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!

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Lolo78
Translated review
Answer from Petit-Fernand
Hello , We're sorry we haven't been able to answer your request. We invite you to contact us by phone to help you as soon as possible. Have a nice day!
3 /5
★★★☆☆

Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.

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Annika
Translated review
Answer from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Are you sure you have followed all the instructions for use? https://www.esistmeins.de/etiketten-kleben-aufbuegeln Set the iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before using it. Ironing labels are applied directly to the garment. Caution: avoid elastic areas and seams. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to apply the labels. We will then be able to better understand the problem and help you further.
2 /5
★★☆☆☆

Labels do not always hold after washing. Received package much too late. Shipment took too long.

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Jennessy Gruchy
Translated review
Answer from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
2 /5
★★☆☆☆

Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing

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Doria
Translated review
Answer from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
2 /5
★★☆☆☆

Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.

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Giovanna
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Answer from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
3 /5
★★★☆☆

I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!

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Emilie
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Answer from Petit-Fernand
Hello Emilie, Thank you for taking the time to send us all this information. Please give us a call and we'll be happy to help you with the iron-on products. Have a nice day!
3 /5
★★★☆☆

Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.

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Cecile
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Answer from Petit-Fernand
Hi Cécile, I'm really sorry about this order exchange error. Very nice day
3 /5
★★★☆☆

The labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.

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Sandrine Garre
Translated review
Answer from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
2 /5
★★☆☆☆

I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.

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Lizzy
Translated review
Answer from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
2 /5
★★☆☆☆

I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.

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Katharine
Answer from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
3 /5
★★★☆☆

....order made on July 8, sent email for information about it on July 16, today July 20 not even a response. If the package is late no problem it can happen, but in front of a delay I expect in the first place that they warn me and at least respond to email, now I do not know if it will ever arrive. I hope they don't take the time to respond on truspilot and not to my email. Update: after the review the email response also arrived, and the envelope a few days later. I repeat myself, delay can happen however the email response should be faster.

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Ospite
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear about this shipping anomaly by the postal services. A response to your email will not be long in coming, we are experiencing high demand and were unable to respond quickly. We apologize for this unpleasant experience, we promise we will do what it takes to find a solution. Have a good day ?