/10
★★★★★
based on 126946 reviews published
★★★★★
based on 126946 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.
Estelle Rouan
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Answer from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
1
/5
★☆☆☆☆
Order not received
Aurelien Michel Francois Berteau
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Answer from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The labels have not arrived for 15 days no is not happy
Serena
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Answer from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
Invité
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Answer from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived
Invité
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Answer from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.
Invité
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Answer from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
Morgane Cht
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Answer from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Silvia
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Answer from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free 🙂 Check your emails 🙂 Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
Giorgia
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Answer from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
1
/5
★☆☆☆☆
I have not received my stickers that I ordered weeks ago.
Col
Answer from Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
1
/5
★☆☆☆☆
After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.
Cliente
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Answer from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
1
/5
★☆☆☆☆
I paid more for expedited delivery.(48 hours maximum) I placed the order 10 days ago now and still nothing has arrived.
Invité
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Answer from Petit-Fernand
Good morning Serena, thank you for your time on the phone. I wish you a beautiful day. Margaret
1
/5
★☆☆☆☆
Some labels peel off on 1st wash
Garzoli
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Answer from Petit-Fernand
Hello Dominique, I have just contacted you by email to discuss your order, and of course to help you as soon as possible. Have a nice day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Where is my order?
Pepa M.
Answer from Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed by the delivery time which was estimated at a short time and delivered too late, so I didn't need the labels I had to buy some elsewhere to be delivered much more quickly it's 10.50 euros that goes into the trash.
Presc
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Answer from Petit-Fernand
Hello Francine, Following our telephone conversation, we apologize again for the delay in delivery by the Post Office. Good day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Water bottles are terrible quality. One arrived broken and had a terrible customer service experience trying to get a refund, which didn't happen. Very cheap quality and the iron labels have become so too.
Lara H.
Answer from Petit-Fernand
Dear Lara, thank you taking your time to write this review. You contacted our customer service regarding the bottle cap that arrive damaged. We apologised for the damage during the transportation and send you the new cap free of change. This confirmation was made 3 days ago. We can not send the free replacement and issue the refund same time, it could be either one or another option. None of your orders since 2019 contains any iron-on labels and you never mentioned any issue previously with the labels until we refused to refund the order and simultaneously resend it. Nevertheless, if you will have any issue with our products in the future, we are happy to assist at any time. We hope your daughter will keep enjoying the products and wishing you all the best! Ana from Petit-Fernand
1
/5
★☆☆☆☆
I placed an order and in 12 days I did not receive it, I complained and they proceeded to return it. Nefarious service
Invité
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Answer from Petit-Fernand
We apologize for this delivery anomaly with the post office. Have a nice day, Sandra - Petit Fernand
1
/5
★☆☆☆☆
Goods never arrived.....
Gabriele
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Answer from Petit-Fernand
Good morning Gabriele, I am sorry you did not receive your order. It must be a delivery anomaly. I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margaret
1
/5
★☆☆☆☆
It's been over a month since I ordered and I still haven't received anything...
Emmanuelle Fachero
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Answer from Petit-Fernand
Hello Emmanuelle, we contacted you on 19/01 , because your order was returned to us by the Post Office. This morning, we contacted you by phone in order to help you. Good day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.
Kirsty
Answer from Petit-Fernand
Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand
1
/5
★☆☆☆☆
They take a long time to ship and to make. They arrived in 15 days
María Díaz
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Answer from Petit-Fernand
Hi Maria, we apologize for the delay of your order. In general they usually arrive in an average of 6 days. Have a nice day, Sandra - Petit Fernand
1
/5
★☆☆☆☆
The order arrived 15 days late. I think this is a bad service that they should consider fixing.
María Jose
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Answer from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
1
/5
★☆☆☆☆
I have not received my order. I have informed them and have not received a reply. I am very dissatisfied
Beatriz Santos
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Answer from Petit-Fernand
Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned 🙂 Have a nice day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
I never received my order...
Céline Bouvy
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Answer from Petit-Fernand
Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Late delivery 1 week wait
Nathalie
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Answer from Petit-Fernand
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
1
/5
★☆☆☆☆
24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!
Invité
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Answer from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.
Chantal
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Answer from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette
1
/5
★☆☆☆☆
I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed
Rose
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Answer from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
My order never arrived.
Invité
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Answer from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
1
/5
★☆☆☆☆
I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!
Pascaline
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Answer from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette