/10
★★★★★
based on 126756 reviews published
★★★★★
based on 126756 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Beautiful self-adhesive stickers. A pity that after the second wash a few of them fell off.
Miriam M.
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Answer from Petit-Fernand
Hi Miriam, thank you for your message. In order to help you with the stickers that have peeled off, we invite you to send us an email with your order number and a photo of the stickers. We leave you the email : [email protected]
3
/5
★★★☆☆
Product as pictured, nice colors. Very cute bags, printed well. Love her personalized mini beauty!!! The labels are easy to personalize and use. I did not give 5 stars because I found that some of the labels after the first wash started to peel off a bit in the ends, despite following the directions provided.
Chiara
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Answer from Petit-Fernand
Good morning Chiara, It is not normal for labels to come off if the instructions were followed correctly. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
3
/5
★★★☆☆
The stickers are very good but they have taken a long time to arrive. I tried to call but I always got that they were busy.
Maria
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Answer from Petit-Fernand
We apologize for the delay Maria
3
/5
★★★☆☆
It is good but takes too long to arrive
Natalia Belen Cabrera Miranda
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Answer from Petit-Fernand
We apologize for the delay Natalia
3
/5
★★★☆☆
Super late merchandise, labels not adhering well, coming off
Eduardo G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
3
/5
★★★☆☆
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
Giada
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Answer from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
2
/5
★★☆☆☆
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
Claudia M.
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Answer from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
2
/5
★★☆☆☆
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
Nieves De Los Santos
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Answer from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
3
/5
★★★☆☆
The labels were great but took too long
Guadalupe Zapata Valera
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Answer from Petit-Fernand
We apologize for the delay.
2
/5
★★☆☆☆
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
Fr. H.
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Answer from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
3
/5
★★★☆☆
Good product, but shipping takes a long time and they don't make it clear when you order.
Leo
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Answer from Petit-Fernand
We apologize for the delay Leo . Good day
3
/5
★★★☆☆
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
Laura Bottari
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Answer from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
2
/5
★★☆☆☆
Took too many days to arrive
Macarena González García Baque
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Answer from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
3
/5
★★★☆☆
They took a long time to arrive, almost 15 days.
Araceli
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Answer from Petit-Fernand
We apologize for the delay in delivery of your order
3
/5
★★★☆☆
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
Raul Dia, Ortin
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Answer from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
3
/5
★★★☆☆
Excessive delay in delivery.
Alberto Molina Romero
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Answer from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
2
/5
★★☆☆☆
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
Cliente
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Answer from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
2
/5
★★☆☆☆
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
Isaac Del Pino
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Answer from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
2
/5
★★☆☆☆
I have had to glue them several times, they peel off. I don't have any mail
Esther Santos
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Answer from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
2
/5
★★☆☆☆
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
Diana V.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
2
/5
★★☆☆☆
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
Caterina I.
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Answer from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
3
/5
★★★☆☆
Delivery time a little long. But the products are great!
Rr
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Answer from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
2
/5
★★☆☆☆
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
Sonia VÁzquez Carral
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Answer from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
3
/5
★★★☆☆
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
Michela M.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
3
/5
★★★☆☆
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
Jenny Moya
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Answer from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
2
/5
★★☆☆☆
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
Lehrgeldzahlerin
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Answer from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
3
/5
★★★☆☆
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
Danielle
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Answer from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
2
/5
★★☆☆☆
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Stephanie H.
Answer from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
2
/5
★★☆☆☆
The quality of iron-on garment labels has declined dramatically.
Patricia Vico
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Answer from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
3
/5
★★★☆☆
Helpfulness on the part of customer service in resolving shipping issues
Antonio
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Answer from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio