/10
★★★★★
based on 125992 reviews published
★★★★★
based on 125992 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Customer claim made and no returns. Label size was wrong.
Carine
Translated review
Answer from Petit-Fernand
Hello Carine, we contacted you on 3/11 to help you with your order. All the best, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??
Fortunata M.
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Answer from Petit-Fernand
Good morning, I am sorry you did not receive your order. If the address is not complete, the postal services cannot deliver it. We have replied to you privately by bringing you a satisfactory solution. Have a good day.
1
/5
★☆☆☆☆
Order arrived 24h too late
Edouard Ch
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Answer from Petit-Fernand
We are sorry for the delay of your order, and we wish you a good day. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I thought the idea of the Avatar bag for children who can't read was a very good one, but there is not one for girls with short hair or without hair (there are bad boys who would like to look like that).
Alba
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Answer from Petit-Fernand
Hello Alba, Thank you for the recommendation. We will forward your message to our graphic designers to be able to realize it. Good morning, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I ordered labels on 12/10 and never received them despite my reminders. Please refund my money.
Sam
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Answer from Petit-Fernand
Hello Samiha, we apologize for this delivery anomaly. We have sent you an email and of course the refund has been made. Good day to you, Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.
Raquel Rodríguez
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Answer from Petit-Fernand
Good morning Raquel, we apologize for the delay in delivery of your order. It is about to arrive, do not worry. We have sent you an email so that you can track your order. If you need anything, please contact us by phone. Good day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.
Margherita B.
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Answer from Petit-Fernand
Good morning, I am so sorry and apologize if Customer Service did not bring a solution to you quickly. I can confirm that we have processed your request. I wish you a good day.
1
/5
★☆☆☆☆
The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.
Francesca R.
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Answer from Petit-Fernand
Good morning, sorry you did not receive your order. We have responded to you privately via email. Have a nice day
1
/5
★☆☆☆☆
I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.
Mrs P.
Answer from Petit-Fernand
Dear Mrs. P Wood, we are sorry to hear that you are not satisfied with your order. We can offer you to choose another design. Please, see more details over the email.
1
/5
★☆☆☆☆
They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED
Anna L.
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Answer from Petit-Fernand
Good morning, thank you for your time on the phone. Bringing support and satisfactory solutions to our customers is very important to us. Have a good day
1
/5
★☆☆☆☆
The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.
Simone Marrocchella
Translated review
Answer from Petit-Fernand
Hello, unfortunately we did not reply correctly to your request. I've just sent you an email to solve the problem (return or refund) Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I still haven't received my order and I still haven't received a reply to my e-mails!
Laurence K.
Translated review
Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work out. I have just requested that your order be returned. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.
Laura Crpz
Translated review
Answer from Petit-Fernand
Hello, can you send us some photos so that we can see the problem? You can simply reply to my e-mail just now. Good day to you, Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????
Laura Jauffret
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Answer from Petit-Fernand
Hello, I can't find any orders with your first and last names as shown here. Please call us on 05 19 88 01 72 Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
Mag Cntn
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Answer from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Sophie P.
Answer from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
1
/5
★☆☆☆☆
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
Margherita B.
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Answer from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
1
/5
★☆☆☆☆
I did not receive what I ordered (a cap for a can).
Jessica Hoffmann
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Answer from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order and never got my money back.
Invité
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Answer from Petit-Fernand
We're sorry the delivery didn't work out 🙁 I've just emailed you to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order. I wrote to customer service and never got a reply.
Raphaelle De Lisle
Translated review
Answer from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
Juju
Translated review
Answer from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
Nghia Tran
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Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work twice 🙁 Alessio , Team C-monetiquette
1
/5
★☆☆☆☆
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Cdoor
Answer from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
1
/5
★☆☆☆☆
My order never arrived,I received no response to my solicitation requesting where it went
Raluca M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
1
/5
★☆☆☆☆
The order never arrived. A month waiting for a refund. In short, they took my money.
Maria Del Rosario Linares Buch
Translated review
Answer from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
1
/5
★☆☆☆☆
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
Elena Sanmartin
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Answer from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
María
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Answer from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
Angelica
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Answer from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
1
/5
★☆☆☆☆
The clothing labels never arrived. I have written two emails, without receiving a reply.
Eli
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Answer from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I did not receive the package
Monica M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio