/10
★★★★★
based on 126942 reviews published
★★★★★
based on 126942 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order placed on the 13th of November has still not arrived!
Alice H.
Answer from Petit-Fernand
Dear Alice, thank you for order by us. We are sorry that your parcel got lost in the transition. We would like to offer you a few solutions over the email. Team Petit-Fernand
1
/5
★☆☆☆☆
The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.
Mirela M.
Translated review
Answer from Petit-Fernand
Hello Mirela, thank you very much for your review. We have indeed provided with the explanation on how to apply the iron-on labels since you purchased the iron-on labels. These labels will not stick to the clothes without an iron, you need to leave the iron for 8 seconds to melt the glue and apply the labels directly to the clothes this way. If you do not wish to use the iron, we offer stick-on labels that can be applied directly to the care labels. If you have any questions, please do not hesitate to contact us. Team Esistmeins.
1
/5
★☆☆☆☆
Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches
Camille Gebhart
Translated review
Answer from Petit-Fernand
Hello Camille, we are very sorry about this quality incident. We invite you to contact us by phone as soon as possible, in order to return the products in question. We are available from 9am to 1pm and from 2pm to 5pm. Here is our telephone number: 05 19 88 01 72 Good day, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
My order never arrived
Elia Leon Cano
Translated review
Answer from Petit-Fernand
We are sorry to hear that you did not receive it. However, the refund was made as soon as you contacted us. Good day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.
Christina
Translated review
Answer from Petit-Fernand
Hello Christina, thank you for placing your order with us. I am sorry to hear that you are not happy with the express delivery. Your order was placed on Thursday the 10th, the next was a national holiday and then weekend. Therefore, your labels were shipped on Monday the 14th with the promised delivery within 48 hours. You received the order on the 16th. You shipped your order within 48 working hours and delivered within 48 hours as promised. I hope you like the labels. Team Esistmeins.
1
/5
★☆☆☆☆
Poor quality stickers. Didn't peel off well. I'm disgusted at the price!
Emmanuelle
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, We are sorry to read your message. We invite you to contact us by email as soon as possible in order to help you. Have a nice day , Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.
Vanessa
Translated review
Answer from Petit-Fernand
Hi Vanessa, Your order was reshipped on 11/23. The estimated maximum delivery date may vary from 2 to 10 business days 🙂 Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!
Mag Cntn
Translated review
Answer from Petit-Fernand
Hello Magalie, we're sorry to read your message, and to know that there was a delivery incident with the Post Office. Our orders arrive within 2 to 4 working days, but unfortunately yours has been misplaced. Good day Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
Order has not arrived
Nuria
Translated review
Answer from Petit-Fernand
Dear Nuria, we have sent you an email to help you. Indeed, your order should have arrived by now. We apologize for this incident with the post office. Don't worry, we will solve it as soon as possible. Good day 🙂 Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
Customer claim made and no returns. Label size was wrong.
Carine
Translated review
Answer from Petit-Fernand
Hello Carine, we contacted you on 3/11 to help you with your order. All the best, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??
Fortunata M.
Translated review
Answer from Petit-Fernand
Good morning, I am sorry you did not receive your order. If the address is not complete, the postal services cannot deliver it. We have replied to you privately by bringing you a satisfactory solution. Have a good day.
1
/5
★☆☆☆☆
Order arrived 24h too late
Edouard Ch
Translated review
Answer from Petit-Fernand
We are sorry for the delay of your order, and we wish you a good day. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I thought the idea of the Avatar bag for children who can't read was a very good one, but there is not one for girls with short hair or without hair (there are bad boys who would like to look like that).
Alba
Translated review
Answer from Petit-Fernand
Hello Alba, Thank you for the recommendation. We will forward your message to our graphic designers to be able to realize it. Good morning, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I ordered labels on 12/10 and never received them despite my reminders. Please refund my money.
Sam
Translated review
Answer from Petit-Fernand
Hello Samiha, we apologize for this delivery anomaly. We have sent you an email and of course the refund has been made. Good day to you, Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.
Raquel Rodríguez
Translated review
Answer from Petit-Fernand
Good morning Raquel, we apologize for the delay in delivery of your order. It is about to arrive, do not worry. We have sent you an email so that you can track your order. If you need anything, please contact us by phone. Good day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.
Margherita B.
Translated review
Answer from Petit-Fernand
Good morning, I am so sorry and apologize if Customer Service did not bring a solution to you quickly. I can confirm that we have processed your request. I wish you a good day.
1
/5
★☆☆☆☆
The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning, sorry you did not receive your order. We have responded to you privately via email. Have a nice day
1
/5
★☆☆☆☆
I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.
Mrs P.
Answer from Petit-Fernand
Dear Mrs. P Wood, we are sorry to hear that you are not satisfied with your order. We can offer you to choose another design. Please, see more details over the email.
1
/5
★☆☆☆☆
They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED
Anna L.
Translated review
Answer from Petit-Fernand
Good morning, thank you for your time on the phone. Bringing support and satisfactory solutions to our customers is very important to us. Have a good day
1
/5
★☆☆☆☆
The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.
Simone Marrocchella
Translated review
Answer from Petit-Fernand
Hello, unfortunately we did not reply correctly to your request. I've just sent you an email to solve the problem (return or refund) Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I still haven't received my order and I still haven't received a reply to my e-mails!
Laurence K.
Translated review
Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work out. I have just requested that your order be returned. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.
Laura Crpz
Translated review
Answer from Petit-Fernand
Hello, can you send us some photos so that we can see the problem? You can simply reply to my e-mail just now. Good day to you, Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????
Laura Jauffret
Translated review
Answer from Petit-Fernand
Hello, I can't find any orders with your first and last names as shown here. Please call us on 05 19 88 01 72 Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
Mag Cntn
Translated review
Answer from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Sophie P.
Answer from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
1
/5
★☆☆☆☆
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
Margherita B.
Translated review
Answer from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
1
/5
★☆☆☆☆
I did not receive what I ordered (a cap for a can).
Jessica Hoffmann
Translated review
Answer from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order and never got my money back.
Invité
Translated review
Answer from Petit-Fernand
We're sorry the delivery didn't work out 🙁 I've just emailed you to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order. I wrote to customer service and never got a reply.
Raphaelle De Lisle
Translated review
Answer from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
Juju
Translated review
Answer from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette