/10
★★★★★
based on 126766 reviews published
★★★★★
based on 126766 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards
Silvia
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Answer from Petit-Fernand
Good morning, we are sorry for this delay. We have sent you an email to find a solution Good day ? Alessio
2
/5
★★☆☆☆
Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable
Monica
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Answer from Petit-Fernand
Good morning, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
2
/5
★★☆☆☆
It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.
Mimie M.
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Answer from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
2
/5
★★☆☆☆
Unfortunately, the labels wash off.
Invité
Translated review
Answer from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
3
/5
★★★☆☆
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
Bonny Timblene
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Answer from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day đ
3
/5
★★★☆☆
Thermoadhesive labels come off very easily and quickly
Francesca A.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
3
/5
★★★☆☆
Really great labels but I didn't receive the right type so I had to reorder.
Emilia
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Answer from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!
3
/5
★★★☆☆
I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.
Carrara Pommereau
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Answer from Petit-Fernand
We have received your private message concerning the receipt of your order, and we have just replied to help you. Have a nice day!
3
/5
★★★☆☆
Labels can be removed with the first wash.
Invité
Translated review
Answer from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
2
/5
★★☆☆☆
I had two codes at gemo because I bought two back-to-school outfits but one of the two codes didn't work and the other worked but I was charged 8 and not 2 as indicated.
Azur Terrasson
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Answer from Petit-Fernand
Hello Azur, we are surprised to read your message, because the discount with the GĂ©mo promo code is automatic. We invite you to contact us by email in order to help you, by inserting the two GĂ©mo promo codes obtained at the time of your purchase. Have a nice day
3
/5
★★★☆☆
I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening
Invité
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Answer from Petit-Fernand
Hello Eva, we have contacted you by email to find a solution together. Have a nice day!
3
/5
★★★☆☆
Prices have gone up and the format has changed, too bad.
Elodie
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Answer from Petit-Fernand
Hello Elodie, thank you for your message. We invite you to contact us by email, in order to better understand which products we are talking about. Have a nice day!
3
/5
★★★☆☆
The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...
Invité
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Answer from Petit-Fernand
Hello Gwendoline, we invite you to contact us by email to help you find a solution together.
2
/5
★★☆☆☆
The rendering of the labels is satisfactory, but the batches ordered are mixed together, and the first names are mixed between the notebooks. I wouldn't recommend buying them for gifts, for example.
Nat
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Answer from Petit-Fernand
Hello Natacha, we invite you to contact us by email to help you find a solution together.
2
/5
★★☆☆☆
I received the labels very quickly but to my great regret they don't stick properly. After wearing or washing the garment, the labels come off.
Magali Ahddouch
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Answer from Petit-Fernand
Hello Magali, we apologize for this quality issue. We invite you to contact us by email in order to help you find a solution together.
3
/5
★★★☆☆
I am buying labels from this company for fourth time this year, but for the first time they got me disappointed because the stick on labels don't stay after the first wash!
Alesandra A.
Answer from Petit-Fernand
Hi Alesandra, we are sorry to hear that you have a problems with your recent order! We can send the replacement or refund if you wish. More details by email.
2
/5
★★☆☆☆
Hello. I had a little problem with my back order. The labels stick very badly especially those for the shoes. Thank you for your feedback. Cdlt, Auriane
Auriane
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Answer from Petit-Fernand
Hello Auriane, we have contacted you by email to help you . Have a nice day!
2
/5
★★☆☆☆
I ordered labels on September 3 and on September 14 they still have not arrived. I am waiting for a response from the member service, but I see that there are several people complaining.... Commande effectuĂ©e le 3 septembre et toujours pas d'etiquette le 15 septembre. J'attends la rĂ©ponse du service client mais je vois qu'il y a pas mal de plaintes concernant le mĂȘme sujet.
Iwona
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Answer from Petit-Fernand
Hi Iwona, we are sorry for the delay in our response. We will contact you as soon as possible. Good day
2
/5
★★☆☆☆
Good evening, I placed an order (N°3000978945) on August 29, it turns out shipped the next day but still no news. I contacted customer service and they told me to be patient until September 15 ( school already started). I am very sorry about this inconvenience because this is the fourth year I have been buying from them so far there have been no problems, shipments have arrived after po ho days. Last year a label was found to be defective and within 3 days they sent me the new reprinted corrected ones. Hopefully everything arrives on time I would hate to change suppliers.
Barbara T.
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Answer from Petit-Fernand
Good morning Barbara, we understand your discouragement and apologize for it. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods within the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio
2
/5
★★☆☆☆
Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.
Christina S.
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Answer from Petit-Fernand
Hi Christina, you are absolutely right, we had delays in production and sent the email to inform about it. The delivery time is stated in our terms and conditions and in the confirmation email, but not on the payment page. We will refund your order in full! Please accept our apologies for the inconvenience.
2
/5
★★☆☆☆
Unfortunately, the quality of the labels has deteriorated a lot and they have already come off after one wash. The customer service is also not very customer-oriented and you only got the message that you can no longer send it back
Claudia S.
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Answer from Petit-Fernand
Hi Claudia, We are sorry if you are having problems with your February order. We can't know how you used the labels and we can't send the free replacement in September. We can help you if you are having issues with the August order!
3
/5
★★★☆☆
This year I am unfortunately disappointed. I'm not one for negative comments, but having received no reply from the company after two messages I'm writing my dissatisfaction here. I've been ordering from the site for years because I was satisfied with the self-adhesive labels, but here the labels don't stick properly, which is annoying when you're dealing with about 80 labels. I think it's a shame not to have any feedback from the company about this incident.
Angela Greco
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Answer from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
2
/5
★★☆☆☆
We ordered water bottles, the order arrived, the quality of the bottle is good but, there is a big but. The quality of the cap is bad, absolutely not suitable for children, it breaks very easily and we have already had to replace them twice, a hidden cost that would deserve some attention. Some of their kindergarten classmates have also had the same problem with the same product. It's a shame because the rest is fine.
Flavio F.
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Answer from Petit-Fernand
Good morning Flavio, We are sorry to hear that our products do not meet your expectations. Could you please send us pictures to [email protected] showing the product in question so that we can better understand the problem? Looking forward to your reply, Have a nice day ?
3
/5
★★★☆☆
I ordered the labels over 3 weeks ago and have not received them. I have contacted customer service to at least know the tracking number and the shipping company so I can find out where my order is and they won't even give it to me...I don't know what to do...there is no way to get an answer. I rectify: I have finally received a reply and they have offered to refund my money or reship. I appreciate the response, better late than never!
Raquel Rueda
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Answer from Petit-Fernand
Hi Raquel, we have sent you a proposal by email, we are waiting for your response.
2
/5
★★☆☆☆
I purchased that iron on labels for my children's uniform my little boy has been going to nursery about the holidays I have washed his T-shirt one with the label on and it has already come off! Unfortunately I've purchased these for four of my children I think they are a waste of money and will be purchasing a permanent pen! ??
Kayleigh T.
Answer from Petit-Fernand
Hi Kayleigh, following our phone talk I can confirm that the refund has been made. Apologies for the inconvenience again.
3
/5
★★★☆☆
A huge delay to receive the order. Over 3 weeks. Unfriendly online advisor
Cla
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Answer from Petit-Fernand
Audrey, sorry to read your message. We've just left you a voicemail to help you. Have a nice day!
3
/5
★★★☆☆
The self-adhesive labels are great, but the iron-on labels aren't as easy to use as with other brands. What's more, I chose a typeface with a visual that was legible on my screen, unfortunately in real life you have to squint. I'd order again, but only self-adhesive ones.
Marion
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Answer from Petit-Fernand
Dear Marion, we've left you a voicemail to help you đ
2
/5
★★☆☆☆
The labels are badly punched. Almost all of them come off badly or tear at the corners. The small labels don't stick to pens or brushes. I had to fix them all with sellotape. It was a lot of work to stick them all over again.
D. Z.
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Answer from Petit-Fernand
We are sorry if you have a problem with the labels. Please, contact our customer service with the photos of the faulty labels and we will send the replacement.
2
/5
★★☆☆☆
Unfortunately I have no opinion on the product, as I didn't like the delivery. Tracked delivery would have been appreciated, as otherwise no recourse is possible. It's a shame.
Karina Fernandes
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Answer from Petit-Fernand
Hello Karina, We have contacted you by email to help you with your order tracking. Have a nice day!
2
/5
★★☆☆☆
The stickers are beautiful. But the delivery times are very long, even if you take into account that production takes place in France. My order also got lost in the first shipment. After many back and forth messages with the friendly customer service, I finally received the stickers after another shipment about three and a half weeks after ordering. The messages emphasized that delivery can take up to 8 working days and that you should only make an entry after 10 working days without receipt. No reference is made to this in the order. It simply states that the ordered products will be manufactured and handed over to the post office within 48 hours. I would therefore order elsewhere next time.
Frau L.
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Answer from Petit-Fernand
Hello, thank you very much for your order! The delivery was indeed longer than it should have been and we are very sorry about that. We would like to apologize with further information by e-mail.