/10
★★★★★
based on 126943 reviews published
★★★★★
based on 126943 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
Nghia Tran
Translated review
Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work twice đ Alessio , Team C-monetiquette
1
/5
★☆☆☆☆
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Cdoor
Answer from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
1
/5
★☆☆☆☆
My order never arrived,I received no response to my solicitation requesting where it went
Raluca M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
1
/5
★☆☆☆☆
The order never arrived. A month waiting for a refund. In short, they took my money.
Maria Del Rosario Linares Buch
Translated review
Answer from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
1
/5
★☆☆☆☆
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
Elena Sanmartin
Translated review
Answer from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
MarĂa
Translated review
Answer from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
Angelica
Translated review
Answer from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
1
/5
★☆☆☆☆
The clothing labels never arrived. I have written two emails, without receiving a reply.
Eli
Translated review
Answer from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I did not receive the package
Monica M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
1
/5
★☆☆☆☆
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
Marie MĂ©lanie
Translated review
Answer from Petit-Fernand
Hello Marie MĂ©lanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
1
/5
★☆☆☆☆
I'm absolutely not happy all the labels go after a few washes !!!!!!!
Sabato
Translated review
Answer from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
Laura Jauffret
Translated review
Answer from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
Muriel Garcia
Translated review
Answer from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
1
/5
★☆☆☆☆
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
Ligot
Translated review
Answer from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Order never arrived!!!!
Valentina P.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio
1
/5
★☆☆☆☆
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
Invité
Translated review
Answer from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Never received my package?
Nathalie Honorez
Translated review
Answer from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
Giorgia B.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
1
/5
★☆☆☆☆
The order has not arrived. After 20 days. I am still waiting for an answer.
LucĂa CĂĄrceles Larrañaga
Translated review
Answer from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
1
/5
★☆☆☆☆
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
Sissi L.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
Alicia Miñana Golfe
Translated review
Answer from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
1
/5
★☆☆☆☆
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Mona H.
Answer from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
1
/5
★☆☆☆☆
I have not received an order? Wait 2 weeks
Hai N.
Translated review
Answer from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
1
/5
★☆☆☆☆
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Rachel S.
Answer from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
1
/5
★☆☆☆☆
Bad. Despite the fact that the order went out some time ago, I have not received it.
BĂĄrbara Felip MartĂnez
Translated review
Answer from Petit-Fernand
Good morning Barbara, we have just contacted you by email to help you with the tracking of your order. Have a nice day
1
/5
★☆☆☆☆
Order placed September 29. So far October 25 nothing has arrived.
Karen S.
Translated review
Answer from Petit-Fernand
Good morning, We are sorry that you did not receive your order. There seems to be an error in your shipping address. We have taken steps to send you an email to resolve this. Good day Alessio
1
/5
★☆☆☆☆
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
Invité
Translated review
Answer from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
1
/5
★☆☆☆☆
Order never received
Lydie
Translated review
Answer from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Never received anything
Jessica S.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
1
/5
★☆☆☆☆
The order never arrived, I can't contact support, and I can't get a refund. It almost seems like a scam since there are several reviews like mine. I am very disappointed
Valentina D.
Translated review
Answer from Petit-Fernand
Good morning Valentina, we are sorry for this delivery anomaly by the postal service. We note that your message had ended up in spam; unfortunately, we were unable to read it. We wrote to you to ask you to confirm the address and agree toward a solution. Have a good day ? Alessio