/10
★★★★★
based on 125998 reviews published
★★★★★
based on 125998 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
Laura
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Answer from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible 🙂 Have a nice day and thank you for your trust
1
/5
★☆☆☆☆
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
Rocío Álvarez
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Answer from Petit-Fernand
Hi Rocio, we'll be in touch 🙂
1
/5
★☆☆☆☆
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
Maria V.
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Answer from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
1
/5
★☆☆☆☆
I have not received my order and I do not know how to claim it.
Gema Sanchez
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Answer from Petit-Fernand
We have contacted you by email to help you Gema, best regards
1
/5
★☆☆☆☆
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Maria R.
Answer from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
1
/5
★☆☆☆☆
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
Stefania N.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).
G S.
Answer from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
1
/5
★☆☆☆☆
Order not arrived
Maria G.
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Answer from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Order never arrived
Daniela M.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
1
/5
★☆☆☆☆
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Jo W.
Answer from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
1
/5
★☆☆☆☆
I never received my order.
Valeria V.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
1
/5
★☆☆☆☆
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
Charo Delgado Castro
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Answer from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
1
/5
★☆☆☆☆
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
M H.
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Answer from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
1
/5
★☆☆☆☆
I have not received my order until now. it was placed on September 15
Ariana N.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.
Bm
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Answer from Petit-Fernand
Hi Beatriz, we have just contacted you by email to help you with the tracking of your order. It is still in delivery time 🙂
1
/5
★☆☆☆☆
I placed the order almost a month ago and still haven't received anything....
Veronica A.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
Fatal, you can't see the name. I chose green background and white font; a disaster.
Nuria Fernández Garrido
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Answer from Petit-Fernand
We have just contacted you by email to send us some pictures, so we can help you 🙂
1
/5
★☆☆☆☆
The product arrived very late.
Martina B.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We had reshipped to resolve the inconvenience. We thank you for your understanding and wish you a good day ? Alessio
1
/5
★☆☆☆☆
Goods not received
Wilhelm
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Answer from Petit-Fernand
We apologize for the delivery problem. We will send you the replacement today.
1
/5
★☆☆☆☆
The order never arrived
Carolina M.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
1
/5
★☆☆☆☆
They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.
Cristina Arbona
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Answer from Petit-Fernand
Hello Cristina, we apologize for this quality anomaly. We have contacted you privately to help you. Regards
1
/5
★☆☆☆☆
Never again take labels on this site. I have been waiting for my order since August 28!!! Very bad experience
Luisa G.
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Answer from Petit-Fernand
Good morning Luisa, we apologize for this non-delivery by postal services. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
1
/5
★☆☆☆☆
I have not received it
Gemma
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Answer from Petit-Fernand
Hi Gemma, we have contacted you by email to help you with the tracking of your order. Good day
1
/5
★☆☆☆☆
I'm sorry to leave a negative review, but I did not receive the package and had a response to my refund request. I will not shop with you again.
Chiara S.
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Answer from Petit-Fernand
Good morning Chiara, we are sorry for this delivery anomaly. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
1
/5
★☆☆☆☆
The package with the stickers never arrived. I will get a refund but had to redo another order
Marta P.
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Answer from Petit-Fernand
Good morning Marta, we apologize again for this non-delivery by the post office. I confirm that we have provided a refund. Have a good day ? Alessio
1
/5
★☆☆☆☆
Really, with what they charge for shipping costs and nothing has arrived yet.... If the shipping agency does not work, from what I see for some time.... Change it or do not ensure that it arrives in maximum 10 days. Of course for my part I will not recommend you and I'll go to the competition.
Aro B
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Answer from Petit-Fernand
We apologize for the wait
1
/5
★☆☆☆☆
Ordered in the first week of September a month has passed and nothing has yet arrived
Isa
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Answer from Petit-Fernand
Good morning Isabella, we are sorry for this delivery anomaly by the postal services. I confirm that we have made the refund as ddai requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
My experience was terrible, I placed my order on 13/09 and to date I have not received my order nor have I received my money back. Imagine how pissed off I am because I think that they are informal and the service is lousy.
Roci
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Answer from Petit-Fernand
Hi Rocio, we have contacted you by email to help you. Regards
1
/5
★☆☆☆☆
I have not received my order
Rocio Lendínez
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Answer from Petit-Fernand
Hi Rocio, we have just sent you an email to help you with the tracking of your order. Good day
1
/5
★☆☆☆☆
I have purchased their labels several times. With the last order, which was urgent, they were lost and I also lost my money
Valentina
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio