/10
★★★★★
based on 126943 reviews published
★★★★★
based on 126943 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
Annalisa B.
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Answer from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
1
/5
★☆☆☆☆
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
Valentina R.
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Answer from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
1
/5
★☆☆☆☆
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
Teresa P. R.
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Answer from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
1
/5
★☆☆☆☆
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
Marilena P.
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
1
/5
★☆☆☆☆
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
Naiara Zarra Larrea
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Answer from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day đ
1
/5
★☆☆☆☆
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
Asmae Bachiri
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Answer from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
1
/5
★☆☆☆☆
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
RocĂo GarcĂa Rocha
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Answer from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
1
/5
★☆☆☆☆
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
Judit Glez
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Answer from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible đ
1
/5
★☆☆☆☆
Order received 1 month and a half later. No commitment from customer service.
Cindy
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Answer from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
Laura
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Answer from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible đ Have a nice day and thank you for your trust
1
/5
★☆☆☆☆
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
RocĂo Ălvarez
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Answer from Petit-Fernand
Hi Rocio, we'll be in touch đ
1
/5
★☆☆☆☆
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
Maria V.
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Answer from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
1
/5
★☆☆☆☆
I have not received my order and I do not know how to claim it.
Gema Sanchez
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Answer from Petit-Fernand
We have contacted you by email to help you Gema, best regards
1
/5
★☆☆☆☆
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Maria R.
Answer from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
1
/5
★☆☆☆☆
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
Stefania N.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Waste of money and quality. Paid ÂŁ5(incl postage) for 10 tags and bought from my sons school 100 name tags for only ÂŁ7.99(free delivery).
G S.
Answer from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
1
/5
★☆☆☆☆
Order not arrived
Maria G.
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Answer from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Order never arrived
Daniela M.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
1
/5
★☆☆☆☆
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Jo W.
Answer from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
1
/5
★☆☆☆☆
I never received my order.
Valeria V.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
1
/5
★☆☆☆☆
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
Charo Delgado Castro
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Answer from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
1
/5
★☆☆☆☆
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
M H.
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Answer from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
1
/5
★☆☆☆☆
I have not received my order until now. it was placed on September 15
Ariana N.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.
Bm
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Answer from Petit-Fernand
Hi Beatriz, we have just contacted you by email to help you with the tracking of your order. It is still in delivery time đ
1
/5
★☆☆☆☆
I placed the order almost a month ago and still haven't received anything....
Veronica A.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
Fatal, you can't see the name. I chose green background and white font; a disaster.
Nuria FernĂĄndez Garrido
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Answer from Petit-Fernand
We have just contacted you by email to send us some pictures, so we can help you đ
1
/5
★☆☆☆☆
The product arrived very late.
Martina B.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We had reshipped to resolve the inconvenience. We thank you for your understanding and wish you a good day ? Alessio
1
/5
★☆☆☆☆
Goods not received
Wilhelm
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Answer from Petit-Fernand
We apologize for the delivery problem. We will send you the replacement today.
1
/5
★☆☆☆☆
The order never arrived
Carolina M.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
1
/5
★☆☆☆☆
They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.
Cristina Arbona
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Answer from Petit-Fernand
Hello Cristina, we apologize for this quality anomaly. We have contacted you privately to help you. Regards