/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
Cliente
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Answer from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
Anto
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Answer from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
Rizzi V.
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Answer from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
1
/5
★☆☆☆☆
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
L W.
Answer from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
Lucie B.
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Answer from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
Nachos
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Answer from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
Grepi B.
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Answer from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
1
/5
★☆☆☆☆
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
Suzanne S.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
Beata
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Answer from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
Myriam
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Answer from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
1
/5
★☆☆☆☆
The delivery was never there
Roberto F.
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Answer from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
Laura A.
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Answer from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
Mina. A.
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Answer from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
Seyma
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Answer from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
Lourdes
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Answer from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
Christelle
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
Valeria
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Labels never received
Davassi C.
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Answer from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
They lost my order, reshipped it to me and a month later it still hasn't arrived.
Siria
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order even though it shows as delivered
Guerzoni J.
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Answer from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
1
/5
★☆☆☆☆
It does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
Elisabet
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Answer from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, the product did not help us
Privat P.
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Answer from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
Estefania
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Answer from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
Johanna
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Answer from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you 🙂 We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
It
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Answer from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
Carli
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Answer from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
Evy
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Answer from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Has not arrived
Vero
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Answer from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem 🙂 We are available as always to help you Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
Daniela C.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I was waiting for the labels to start school but they never arrived
Eleonora
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Answer from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand