/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Andre
Answer from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
2
/5
★★☆☆☆
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
Locatelli L.
Translated review
Answer from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
3
/5
★★★☆☆
Lovely stickers. Nice design but not sticky enough. They keep coming off in the wash.
Lmh
Answer from Petit-Fernand
Hello Lucy, I appreciate your message. Rest assured, our customer service representatives will be in touch soon to help you. Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
Maria C.
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Answer from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
3
/5
★★★☆☆
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
Frosoni V.
Translated review
Answer from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
3
/5
★★★☆☆
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Liz W.
Answer from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Sadly the stickers don't stick very well.
A Y.
Answer from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
Virginia
Translated review
Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
Sara
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Answer from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
3
/5
★★★☆☆
I believe the delivery time can be improved.
Cliente
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
3
/5
★★★☆☆
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
Client
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Answer from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Nice labels but they don't stick... in any case they don't hold on my son's comforter, I have to put 1 label back on after each wash. Maybe I didn't see the iron-on label tab, which is a shame because they might have been more effective than the stick-on labels. Otherwise, they're very pretty.
Laure M.
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Answer from Petit-Fernand
Hello, Thank you for your comment. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
Michaela M.
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Answer from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
More than 2 weeks to be delivered, I expected a fast service.
Petronille M.
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Answer from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
Pm
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Concerning the lunch box, I'm disappointed that it's just a sticker stuck on it and that it comes off very easily... A bit expensive for what it is...
Cliente
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to see that your item does not meet your expectations. In fact, it's a customizable sticker. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I requested expedited shipping, paid 10 euro , arrived 5 days after purchase. Poor quality, after two washes they either peel off or crack and no longer read. I do not recommend the purchase
Val
Translated review
Answer from Petit-Fernand
Dear Valentina, We would like to inform you that customer service will get in touch with you shortly. We apologize for the inconvenience. Chiara Petit-Fernand
3
/5
★★★☆☆
The labels for the clothes come off as you wash them. Too bad
Aurélie
Translated review
Answer from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
They sent me the labels with some with my daughter's name and others with someone else's, then when they sent me the correct ones they sent them to a delivery point that was far away from where I lived, I will not order any more.
Esther
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your email. First of all, we are sorry for the cancellation of the order. We sent it to the address you confirmed to us, but we are not responsible for the delivery error of the carrier. Please contact the carrier for more information. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Christine P.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
They sent it via Mrw to a collection point. Even though I got the email saying it was there, after going 3 times and being told it wasn't there, I was then told it was returned. I wasted a morning talking to Mrw. They said the package had been left at the pickup point and those at the pickup point that they had never received it. I can't waste any more time on this, so I let it go. A pity
Anabel
Translated review
Answer from Petit-Fernand
Hello, Unfortunately, we do not have any emails in your name that we can verify. We will contact you for more information. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
Noëlle
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Very nice items but very slow and untraceable shipping
Monti E.
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Answer from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
3
/5
★★★☆☆
Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out
Laura J.
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Answer from Petit-Fernand
Hello, we are sorry that the delivery has taken too long. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
Claudie B.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
Natyboo
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
It arrived very late, later than indicated on the order.
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry for the delay in delivery. However, we hope you like our products ! Good day, Camille Petit-Fernand
3
/5
★★★☆☆
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
Estefania
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Good, fast
Estelle M.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much 🙂 Good day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
Charlotte B.
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette