Reviews Petit-Fernand

The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).

I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.

I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!

I placed an order and now I can't log in to see the status I placed it 9 days ago.

I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.

Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!

I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience

Labels never arrived , have emailed last week still no response , no communications Very dissatisfied

Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY

Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!

Very disappointed because the iron-on labels peel off extremely quickly! I followed the protocol but maybe it's due to my central steam iron which doesn't display the degree of heat... In any case, I end up with labels that don't stick.

It is the first time ,but demome.to very bad esperiencia ,no me allegado nothing I have been waiting for more than a month the labels and nothing I would like that they will arrive to me because charged if they are

Still nothing received, order shipped 14 days ago Working in early childhood, I wouldn't recommend your site to parents.

Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.

I paid for my order immediately, but it never arrived. Customer service did not get back to me.

It has taken more than 10 days for the order to arrive. Unacceptable !

I have not received my order, I have tried to contact them by email but I have not received a reply.

Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...

I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!

I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.

I did not receive my order

Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. 🙁 What a shame! I've always enjoyed ordering there regularly.

Labels never received. Not serious, because apparently this isn't the first time it's happened to them.

Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.

Long delivery time Customer service does not respond to any messages I won't be ordering there again

I never received my labels. I contacted your after sales service, answered their question and since then no news.

I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.

Very bad I never got the item and I didn't even get a refund

A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.

Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.

Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?

After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order

So far I have not received an order yet, still waiting!!!

Order so far never received

I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!

Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.

I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.

Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.

Parcel received with a different name on the labels.....

I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.