/10
★★★★★
based on 126940 reviews published
★★★★★
based on 126940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order takes a long time to arrive.
Patricia
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Answer from Petit-Fernand
Good morning Patricia, could you contact us by email so we can help you ? We leave you our direct email : [email protected]
1
/5
★☆☆☆☆
It takes too long They don't stick well They are too small
Aida GarcĂa
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Answer from Petit-Fernand
Good morning Aida, we invite you to send us an email with a picture of the labels. We will help you 🙂
1
/5
★☆☆☆☆
I still have not received my order and it has been three weeks since I placed it.
Cristina Alamino Montes
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Answer from Petit-Fernand
Hello Cristina, we are sorry for the delay of your purchase. We contacted you yesterday by email to help you find the solution that best suits you. Regards
1
/5
★☆☆☆☆
I have not received my order yet
Natividad Ramirez
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Answer from Petit-Fernand
Good morning Nati, we have written to you privately so we can help you. Greetings
1
/5
★☆☆☆☆
Not arriving on time
Alejandra Rojas Sepulveda
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Answer from Petit-Fernand
Thank you for the time agreed on the phone. We will be in touch 🙂
1
/5
★☆☆☆☆
My order has not arrived yet. I would like a refund. Thank you
Irene C.
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Answer from Petit-Fernand
Good morning Irene, we are sorry for this delivery anomaly. We have made the refund as requested. We thank you for your understanding Have a nice day ? Alessio
1
/5
★☆☆☆☆
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Suze W.
Answer from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
1
/5
★☆☆☆☆
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
Carmen Maria Mota Barea
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Answer from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you 🙂
1
/5
★☆☆☆☆
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
Giovanna
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
1
/5
★☆☆☆☆
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
Cristina A.
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Answer from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
1
/5
★☆☆☆☆
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
Laura Carretin
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Answer from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
1
/5
★☆☆☆☆
The label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
Rosaria A.
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Answer from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
Fg
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Answer from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
1
/5
★☆☆☆☆
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
Ivana Vondrackova
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Answer from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
1
/5
★☆☆☆☆
I have not received my order, placed the first week of September, and I have not received any solution to date. And it is now October 2nd.
Martina Trujillo
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Answer from Petit-Fernand
Dear Martina, we are waiting for your reply by email so we can help you. Good day
1
/5
★☆☆☆☆
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
Audrey D
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Answer from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
1
/5
★☆☆☆☆
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Kay
Answer from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
1
/5
★☆☆☆☆
I haven't received yet my stickers, I didn't got any update that they where delivered or anything
Linda L.
Answer from Petit-Fernand
Dear Linda, after the conversation over the phone , we confirm that we will remanufacture and send the order again! Apologies for the inconvenience.
1
/5
★☆☆☆☆
I never got the product ( the labels)
Federica C.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I have not received
Cristina
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Answer from Petit-Fernand
Good morning Cristina, We have sent you a private email to help you as soon as possible.
1
/5
★☆☆☆☆
Lousy customer service! Order placed end of August, still nothing received. Shipped without address, already sent several emails never answered.
Invité
Translated review
Answer from Petit-Fernand
Hello Aurélie, We apologize for the address error. We have tried to contact you by phone to confirm the return of your order. Have a nice day!
1
/5
★☆☆☆☆
Very bad service late order and after reminders never arrived I asked for refund Very disappointed and I will not use the service anymore
Annamaria
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Answer from Petit-Fernand
Good morning Annamaria, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
Melanie
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Answer from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
1
/5
★☆☆☆☆
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
Ivano G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
RocĂo
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Answer from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
1
/5
★☆☆☆☆
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
Stefania B.
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Answer from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
It took a long time to send the package
Sara Salvador Mirallas
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Answer from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
1
/5
★☆☆☆☆
The package never arrived I tried to contact you several times to no avail what should I tell you?
Serena R.
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Answer from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
1
/5
★☆☆☆☆
The order arrived to me incomplete. I am still waiting for the labels
Daniela G.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
Ingrid Romero
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Answer from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day