/10
★★★★★
based on 51154 reviews published
★★★★★
based on 51154 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
Irene
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen