9.1/10
★★★★★
based on 137006 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

My opinion is that you have kept the money and the labels, so you have a zero out of zero.

User icon
Carla Sofia Oliveira Da Silva
Translated review
Answer from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
1 /5
★☆☆☆☆

None of the iron-on labels held!

User icon
Vinciane Nolius
Translated review
Answer from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
1 /5
★☆☆☆☆

Product still not arrived weeks after order was placed.

User icon
Amy
Answer from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
1 /5
★☆☆☆☆

I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.

User icon
Mauro F.
Translated review
Answer from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
1 /5
★☆☆☆☆

A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..

User icon
Eva Broilliard
Translated review
Answer from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
1 /5
★☆☆☆☆

My labels come off all the time. I do not recommend this product.

User icon
Adeline
Translated review
Answer from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
1 /5
★☆☆☆☆

I never received my order. I sent a message to customer service, no answer. Disappointed

User icon
Laure Lefeuvre
Translated review
Answer from Petit-Fernand
Hello Laure, We apologize for the delay in your delivery. Thank you again for your confidence.
1 /5
★☆☆☆☆

I had a problem with the order, wrote to customer service and received no response.

User icon
AnĂłnimo
Translated review
Answer from Petit-Fernand
Hi Maria Belen, I'm sorry you haven't received your order yet. I just sent you an email to help you as soon as possible. Regards 🙂
1 /5
★☆☆☆☆

Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.

User icon
Emma E.
Answer from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
1 /5
★☆☆☆☆

Object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.

User icon
Elodie Billen
Translated review
Answer from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!
1 /5
★☆☆☆☆

I ordered the clothes labels to stick on with the iron, a disaster impossible to make them fit on any kind of fabric. It's a shame.

User icon
Hivert N
Translated review
Answer from Petit-Fernand
Hello Noemie, We have just sent you an email to help you with your latest order. Very nice day to you
1 /5
★☆☆☆☆

I haven't received my labels!

User icon
Sandra Leroux
Translated review
Answer from Petit-Fernand
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
1 /5
★☆☆☆☆

I placed the order 21 days ago and it has not arrived yet.

User icon
Diana
Translated review
Answer from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
1 /5
★☆☆☆☆

Labels peel off too quickly

User icon
Nathalie Michiels
Translated review
Answer from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
1 /5
★☆☆☆☆

Nothing held even though I followed the instructions. Disappointed

User icon
Marie Annick
Translated review
Answer from Petit-Fernand
Hello Audrey , We apologize once again, and thank you for your availability. Have a nice day
1 /5
★☆☆☆☆

Not yet received the product after 3 weeks

User icon
Alma D'amico
Translated review
Answer from Petit-Fernand
Hello Alma, We've just sent you an email to work out a solution together. Have a nice day!
1 /5
★☆☆☆☆

The labels are useful, nice and as I expected. The only downside is that I expected them to arrive sooner. Otherwise all good ?? ??

User icon
Maria Magdalena Oliver Rotger
Translated review
Answer from Petit-Fernand
Thank you for your confidence Maria Magdalena, we hope that next time you will not be late. Best regards
1 /5
★☆☆☆☆

Disappointed did not hold on clothes even though I followed the instructions exactly

User icon
Audrey Hoefferlin
Translated review
Answer from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée
1 /5
★☆☆☆☆

The garment tags did not last long. after one wash they did not stay on the garment. Very disappointed.

User icon
Marjig
Translated review
Answer from Petit-Fernand
Hi Marjorie, We have just contacted you by email so we can help you with your last order. Best regards
1 /5
★☆☆☆☆

I never received my order

User icon
Maria
Answer from Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
1 /5
★☆☆☆☆

Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.

User icon
Mrs C.
Answer from Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
1 /5
★☆☆☆☆

I put one because it does not let me put zero. I have not received the order nor have you answered my message. I am waiting for the money back. Best regards

User icon
Covadonga Álvarez Martin
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry to hear that you have not received your order. We have contacted you by email to help you as soon as possible. Regards
1 /5
★☆☆☆☆

Flask that doesn't close after 3 days, very disappointed at the price.

User icon
Marie Cernero
Translated review
Answer from Petit-Fernand
Hi Marie, Sorry to read this. We've just sent you an email to try and find a solution together. Have a nice day!
1 /5
★☆☆☆☆

Well, the order arrived safely and the first heat seal label I put on a t-shirt started to peel off the edges and finally peeled off in one piece. I hope it's just this one label because I have a few left. I put it on the clean t-shirt, my daughter used that t-shirt two days after marking it and when she took it off the edges started to peel off and it came out of the washing machine completely peeled off.

User icon
Laura Yudego
Translated review
Answer from Petit-Fernand
Hi Laura, Thank you for your message. We are sorry to read that you have been unstuck. We have sent you an email to help you as soon as possible. Regards
1 /5
★☆☆☆☆

Hello, I still haven't received my labels, it's been a month.

User icon
Laila Radouai
Translated review
Answer from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
1 /5
★☆☆☆☆

Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!

User icon
Alexandra J
Translated review
Answer from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
1 /5
★☆☆☆☆

Package not received

User icon
Invité
Translated review
Answer from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
1 /5
★☆☆☆☆

They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.

User icon
Rosa Diez
Translated review
Answer from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
1 /5
★☆☆☆☆

The order hasn't arrived yet...

User icon
Alice Paini
Translated review
Answer from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
1 /5
★☆☆☆☆

I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.

User icon
Irene Mateos Galan
Translated review
Answer from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
1 /5
★☆☆☆☆

I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything

User icon
Lydia
Translated review
Answer from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
1 /5
★☆☆☆☆

Never received the labels

User icon
Cocco
Translated review
Answer from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
1 /5
★☆☆☆☆

Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.

User icon
Gemma L.
Answer from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
1 /5
★☆☆☆☆

I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly ÂŁ40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.

User icon
Lulu
Answer from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
1 /5
★☆☆☆☆

Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.

User icon
Viktoriya V.
Translated review
Answer from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
1 /5
★☆☆☆☆

Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!

User icon
Ce
Translated review
Answer from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
1 /5
★☆☆☆☆

Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much

User icon
Helene Beliard
Translated review
Answer from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
1 /5
★☆☆☆☆

I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie LeprĂȘtre

User icon
LeprĂȘtre LeprĂȘtre
Translated review
Answer from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
1 /5
★☆☆☆☆

I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.

User icon
Anais
Translated review
Answer from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
1 /5
★☆☆☆☆

I'm disappointed, I ordered from you for my daughter a few years ago and the clothing labels held very well. Now I have to remove the labels that have come off on the other clothes ....

User icon
Karine Calcado
Translated review
Answer from Petit-Fernand
Hello Karine, Following our telephone conversation, we can confirm that we will be returning part of your order. Thank you very much for your feedback and availability.