/10
★★★★★
based on 135938 reviews published
★★★★★
based on 135938 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Really bad store,rude saleswoman aesthetically very ugly store,dangerous location because it is on the side of the road.
Stella C.
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Answer from Petit-Fernand
Good morning Stella, this must be an error in that we do not have a physical store. I think your review is meant for someone else. I wish you a good day. Margaret
1
/5
★☆☆☆☆
The gourd itself is a very good product, too bad the cap is of very poor quality. I'm on my second broken cap, which I really regret because I love the container and the personalization. But I can't spend all my time buying new caps at 8 euros (an excessive price given the lack of quality) all the time, so I'm forced to change brands.
Laetitia
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Answer from Petit-Fernand
Hello Laetitia, I have just contacted you by email to help you. Have a nice day 🙂 Sandra - CmonEtiquette
1
/5
★☆☆☆☆
Sticky, "branded" or "care advice" labels don't stick and wash off in the 1st wash. Very disappointed
Genevieve Jacq
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Answer from Petit-Fernand
Hello Genevieve, we'll be in touch in the morning to find out more about the labels in question. We are surprised to read your message, as our labels are very resistant to washing. Good day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Order never received
Invité
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Answer from Petit-Fernand
Hello Domitie, we are very sorry that your order suffered an anomaly in transit. Please be assured that your money has been refunded, as you requested 🙂 Have a nice day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Order never arrived !!!
Daudin Ledys
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Answer from Petit-Fernand
Hello Annick, we are sorry for this delivery anomaly with the carrier. We confirm that the refund has been made. Have a nice day, Sandra - CmonEtiquette
1
/5
★☆☆☆☆
Ordered over a month ago and still haven't had it delivered
Invité
Answer from Petit-Fernand
We are very sorry to hear about this. It looks indeed that the order got lost in the transit. Please, let us know if you wish to have a refund or resend the order on our cost by answering to our email. Kind regards, Ana
1
/5
★☆☆☆☆
I've been a customer for about three years, and in mid-December I placed an order for labels. Since I still hadn't received anything in January, I sent an e-mail to find out what had happened, and they suggested that I see if my neighbors and friends hadn't received my order (a simple envelope, not a parcel). According to the site, it would have come from the post office...... And of course, unfortunately for me, I still haven't received anything!!!!
Guest
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Answer from Petit-Fernand
Hello Stéphanie, I've just left you a voice message to help you as much as possible. The second order we sent you will arrive soon 🙂 Have a nice day, Sandra - CmonEtiquette
1
/5
★☆☆☆☆
Order not received 2 times
Madame Sophie Meriguet
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Answer from Petit-Fernand
Hello Sophie , this is very strange for your order. I have just contacted you by email to help you with the tracking and return of the order. Have a nice day, Sandra - CmonEtiquette
1
/5
★☆☆☆☆
Hello, last time I ordered labels for 3 different children, as a gift, and I received all 3 in the same booklet. I made photocopies of the instructions for the 3 moms, and detached the 3 packages, which was not presentable. Too bad
Sonia Gangneux
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Answer from Petit-Fernand
Hello Sonia, we're sorry to read your message. Only the packs are sent separately for an eco-responsible approach. Have a nice day, Sandra - C-Monetiquette
1
/5
★☆☆☆☆
Not received Yet !
Elisa B.
Answer from Petit-Fernand
Hi Elisa. We are very sorry to hear that the order still didn't arrive. It was shipped on 13th December and should be by you long time ago. We would like to check a few details with you over the email and offer few solutions. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
I NEVER received my order
Monica P.
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Answer from Petit-Fernand
Good morning Monica, we thank you for your time over the phone. We apologize for this delivery anomaly and look forward to receiving your order as soon as possible. Good day. Margaret
1
/5
★☆☆☆☆
Labels peel off in first wash
Maggie Meunier
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Answer from Petit-Fernand
Dear Maggie, I have just contacted you by email to help you. All the best, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
I am so disappointed with my labels this year. With four children I have used this company for years for my labels. However, the iron-on labels have changed since my last purchase. Despite following the updated instructions, all my labels have come off within three washes. Previously they have been indestructible and stayed on all year through weekly washing and tumble drying. I also wrote an e-mail with feedback but sadly received no response. I unfortunately be looking for a new provider due to the reduced quality.
Emma
Answer from Petit-Fernand
Hi Emma, we are very surprised and sorry to hear that labels you have received are not as expected. Our Iron-on labels are permanent and should stick on the clothes without any issue. We do answer all the emails within 24 hours and there not a single one without the reply. We would like to help you to resolve this issue and will be looking to receive a phone call or email from you, as you didn't left any order number or a contact details. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Labels bought for 5 children, two of them for Christmas presents! The joy of the children when they discovered the pretty labels. The patience of having to wait 48 hours to be able to use the garment, then the big disappointment and tears when the princess labels didn't fit on the clothes! I already found the sale misleading because you have to stick the label on the label of the garment and not on the garment itself, but on top of that, it doesn't fit!!!! Big disappointment and I don't recommend it at all! It's a shame because I'm a foster parent, so I very, very regularly buy labels from a competitor. I wanted to change because the children had seen some nice designs and well, a waste of money!!!!
Client
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Answer from Petit-Fernand
Hello, we are very sorry to read that our labels did not hold. We can confirm that this is a quality anomaly. We strongly invite you to contact us by phone in order to help you with the order in question. Here's our telephone number: 05 19 88 01 72 All the best, Sandra - CMonEtiquette
1
/5
★☆☆☆☆
Product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x
Laura-jayne B.
Answer from Petit-Fernand
Hi Laura, we are sorry to hear about the Royal Mail delivery services. Obviously, we didn't send the labels soaking wet and we could not influence the postal services or see the state of your letterbox. However, we are happy to resend the labels again on our cost. You can also contact our customer service in the future if you have any concerns. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Labels to put on the window that weren't even pre-cut - I didn't know what to do with them!
Jennifer Verhulst
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Answer from Petit-Fernand
Hi Jennifer, we'll be in touch later today to help you out. Have a lovely day and happy holidays , Sandra - C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm still waiting for my delivery!
Tania
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Answer from Petit-Fernand
Hi Tania, unfortunately we don't deliver to New Caledonia 🙁 I have to cancel your order. The refund will be effective within a few days. I have just sent you an email to confirm this. Good day to you, Mathilde
1
/5
★☆☆☆☆
The Christmas labels wouldn't come off the backing, so they tore. The decorations to stick on the windows are not as shown in the photos, some labels are missing. Very disappointed with my order
Sonia
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Answer from Petit-Fernand
Hello Sonia, we're extremely sorry that the quality of the stickers we received did not live up to your expectations. I've just sent you an e-mail to try and find a solution with you. We can also discuss this over the phone. Good day to you, Mathilde
1
/5
★☆☆☆☆
Stoppers too fragile, already 4 broken in a few months of use. I regret buying these bottles.
Client
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Answer from Petit-Fernand
Hello Alfonso, we have just sent you an email so that we can help you. Happy holidays to you, and thank you for your trust, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Product already purchased and very satisfied the first time but on my last order the labels do not stick to the clothes
David Becard
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Answer from Petit-Fernand
Hello David, we're sorry about this quality anomaly with the labels. We'll be in touch later today to help you find a solution. Have a nice day, Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
I placed an order in October which never arrived. I wrote to the after-sales service who explained to me that they had delivery delays. After more than 2 months I asked for a refund, but have received no reply.
Cp
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Answer from Petit-Fernand
Hello , We are sorry to read your message, as we respond within 24 hours to all requests. We invite you to contact us by phone : 05 19 88 01 72 Very nice day to you Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Very disappointed, I placed an order for a 48 hour delivery, I'm a week and a day down the line and I still haven't received anything. I call and they tell me it's impossible to get a refund. I will never order from this site again.
Sonia Mechri
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Answer from Petit-Fernand
Hi Sonia, we're sorry, but it takes 48 hours to manufacture and then 2 to 4 days to deliver. We hope your order will arrive soon. Good day, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
My order never arrived
Sbk
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Answer from Petit-Fernand
We are sorry that the order never arrived. Can you please confirm your address via the email and we can resend at our cost.
1
/5
★☆☆☆☆
Extremely disappointed All my labels came off in one or two washes I did what was necessary Admittedly the personalized side is very cute but for me that's it In my day we used to go to haberdashery and now we couldn't remove them In the end I had no use for this product
Marine Burel
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Answer from Petit-Fernand
Hello Marine, we are sorry to read your message, and we invite you to contact us by email in order to help you. A photo or two and your order number will help us resolve your quality issue as quickly as possible. Here's our email address: [email protected] Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I haven't received anything... this is my 2nd order without delivery!
Lara
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Answer from Petit-Fernand
Hello Lara, we'll be in touch by phone later today to help you. Good day Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received the labels, after several complaints I was told to send them by registered mail, but nothing happened.
Vangeel Francis
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Answer from Petit-Fernand
Hello Francis, We're sorry your order hasn't arrived yet. We replied by email 3 days ago. Have a nice day Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
My order placed on the 13th of November has still not arrived!
Alice H.
Answer from Petit-Fernand
Dear Alice, thank you for order by us. We are sorry that your parcel got lost in the transition. We would like to offer you a few solutions over the email. Team Petit-Fernand
1
/5
★☆☆☆☆
The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.
Mirela M.
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Answer from Petit-Fernand
Hello Mirela, thank you very much for your review. We have indeed provided with the explanation on how to apply the iron-on labels since you purchased the iron-on labels. These labels will not stick to the clothes without an iron, you need to leave the iron for 8 seconds to melt the glue and apply the labels directly to the clothes this way. If you do not wish to use the iron, we offer stick-on labels that can be applied directly to the care labels. If you have any questions, please do not hesitate to contact us. Team Esistmeins.
1
/5
★☆☆☆☆
Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches
Camille Gebhart
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Answer from Petit-Fernand
Hello Camille, we are very sorry about this quality incident. We invite you to contact us by phone as soon as possible, in order to return the products in question. We are available from 9am to 1pm and from 2pm to 5pm. Here is our telephone number: 05 19 88 01 72 Good day, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
My order never arrived
Elia Leon Cano
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Answer from Petit-Fernand
We are sorry to hear that you did not receive it. However, the refund was made as soon as you contacted us. Good day, Sandra , Petit Fernand Team