/10
★★★★★
based on 126940 reviews published
★★★★★
based on 126940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, the purchased labels have not arrived to me and I cannot review it. I am sorry since I have been buying from your site for years and it had never happened.
Alice C.
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Answer from Petit-Fernand
Goodgioro Alice, we are sorry for this delivery anomaly by postal services. We have already contacted you to resolve the problem. Have a good day
1
/5
★☆☆☆☆
1) late delivery, school started, beyond the time specified on the order. Personalized name labels, therefore, unused 2) one piece paid for but missing, in replacement sent alternate piece. Notice that I would receive the one ordered "in September" but still no sign. Nice thought sending replacement piece to buffer but now a month later I would like to receive the one ordered. 3) in ordering replacement parts for the snack holder purchased last year color no longer available, I had to buy two of a different color so they wouldn't be too conspicuous 4) both water bottle and snack holder broken on first fall, being accessories for a 5 year old should have different strength
Raffaella
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Answer from Petit-Fernand
Good morning Raffaella, We are sorry to hear about this unpleasant experience with us. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
1
/5
★☆☆☆☆
Unfortunately, I have not received the labels I have already paid for. Order was placed a month ago on 30.08.22. Customer service cannot be reached by email or telephone for several days.
Helena M.
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Answer from Petit-Fernand
Hello Helena, we are sorry that you have not received your order. Please find more information about the email you received and reply to it directly so we can see it. Thank you very much!
1
/5
★☆☆☆☆
Order placed on 30/08. Shipment left on 01/09. To date (28/09) no word on the package is all they can say from customer service is check the mailbox or ask neighbors Absurd
Francesca
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Answer from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly. It is not normal for the order not to be delivered, we try to investigate as much as possible in order to take action. As such, please do not hesitate to confirm us your address and we will find a solution. Have a good day ?
1
/5
★☆☆☆☆
Label never received and customer service non-existent, they do not respond (email and phone) to complaints. I lost money, to be avoided
Sofia Ben
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Answer from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email at [email protected] we will get back to you as soon as possible and do our best to find a solution. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still haven't received the labels, although it has been more than two weeks.
Valentina T.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Order arrived the very late!!! And poor quality.
Sara T.
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Answer from Petit-Fernand
Good morning,we are sorry to hear that your order is not up to your expectations Do not hesitate to contact us by email at [email protected] communicating uan photo of the product in question and we will do our best to find a solution Good day Alessio
1
/5
★☆☆☆☆
The labels never reached me....
Martina C.
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Answer from Petit-Fernand
Good morning Martina, we are unfortunate about this shipping anomaly by the postal services. I see that we have already contacted you to find a solution to this inconvenience. Have a good day?
1
/5
★☆☆☆☆
Package never arrived At the moment no return made Contacted almost every day and never solved the problem. I now demand the return
Giovanni F.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have sent you an email to resolve your problem We wish you a good day Alessio
1
/5
★☆☆☆☆
Order never arrived and no one responded from customer service
Claudia P.
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Answer from Petit-Fernand
Good morning Claudia, we are sorry for this delay. We sent you an email to ask you to confirm the address and find a solution. Good day Alessio
1
/5
★☆☆☆☆
The order has not arrived for me. I wrote multiple emails to try to solve the problem,but nothing was done.
Ludmila A.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay. However, I see that we have proposed a solution for you. We remain available and wish you a good day Alessio
1
/5
★☆☆☆☆
Unfortunately I waited and never received my order! Very bad experience
Francesca G.
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Answer from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly please feel free to contact us by email at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
1
/5
★☆☆☆☆
Lousy service. I placed the order on September 9 and I'm still waiting. I had not read the opinions but seeing the experiences of other users it is not something punctual. Companies like this deserve to lose all their customers. There are many companies that make similar stickers and shipments meet their deadlines. Sincerely I will not buy again
Lorena
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Answer from Petit-Fernand
Hello Lorena, we are sorry for the delay of your order. We will contact you as soon as possible. Good day
1
/5
★☆☆☆☆
Goods never received
Lorena
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Answer from Petit-Fernand
Goodgioro, we are sorry about this anomaly on the part of postal services. We have sent you an email to find a solution. Looking forward to your feedback Have a good day ?
1
/5
★☆☆☆☆
Much too big for pens and they come off so I have to order new ones elsewhere, which is very annoying and wasted money.
S.s.
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Answer from Petit-Fernand
We are sorry to hear that you are having problems with our labels. The 1-line labels are not suitable for small objects and we advise using them on something larger than pens. We have more information via email.
1
/5
★☆☆☆☆
Order never arrived!!!
Vincenza A.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We sent you an email 10 days ago to ask you to confirm the address so that we can provide a solution. Looking forward to your reply Have a good day ? Alessio
1
/5
★☆☆☆☆
Frankly I'm really disappointed, it's been 1 month since I ordered and I still haven't received my order.
Ayla Yagmur
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Answer from Petit-Fernand
Hello Ayla, we're sorry about this delivery anomaly. We have sent you an email to find a solution! Have a nice day? Alessio
1
/5
★☆☆☆☆
Order never arrived!!! I requested information, a refund never received a response! Very bad service and support.
Greta B.
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Answer from Petit-Fernand
Good morning Greta, We apologize for this delay. The refund has been made, you will see it soon in your bank account. Have a nice day ? Alessio
1
/5
★☆☆☆☆
To identify items and clothing for my little girl who attends fourth grade, as I do every year, I ordered a "packet" of Petit - Fernand labels. Once I received them, I noticed that they did not come in the chosen light blue color (as per the screenshot I also sent to the company) but green. The name lettering cannot be seen or can be seen very little and some of the labels are joined and not attachable individually. I requested reprinting from the company but they replied that "We do not note any printing problems, the label was sent in the coloring you chose, a light green and not a light blue. Under these conditions we cannot grant you a product return." I am very sorry about the incident also because I have always purchased labels from them and have always been happy with them. Too bad.
Daniele A.
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Answer from Petit-Fernand
Good morning Daniele, We are sorry for this inconvenience. However, I have to confirm that the product is in line with what you were able to see in the order delivery screen. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
Unfortunately, I have not received the goods I have already paid for. When I asked where it was, I was given a date; I was told to wait until then. If nothing had arrived by then, I should contact them again. I did - no answer for a week - I am really disappointed!
Shaho
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Answer from Petit-Fernand
Hi Shanice, we are very sorry for the delivery problems! We replied to you with the email saying that we will send the second batch at our expense! We hope that the labels will be with you shortly!
1
/5
★☆☆☆☆
I placed 2 orders in July and September and had the same problem each time. Orders not received! The 1st was pre-sold and the 2nd even worse, marked as delivered to my letterbox when it wasn't. I have nothing against the quality of the products on the site, but because of the delivery service I decided not to order. I have nothing against the quality of the products on the site, but because of the delivery service I've decided not to order any more.
Bahia
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Answer from Petit-Fernand
Hello, we are sorry for the delivery anomalies by the postal services. We have refunded your orders as agreed. Thank you for your understanding Very nice day Alessio
1
/5
★☆☆☆☆
Terrible customer service! I ordered labels for school clothes on 4th September. Nothing arrived after 10 days even though money was taken and address etc all added correctly to booking form. Messaged customers service after the 10 days through their website, got a reply telling me to be patient and wait up to another 72hours. Finally got another email from customer service 3 days later asking me to clarify address which I did straight away same day. Heard nothing since and I've sent another chasing email. They appear to be blaming me or the postal service and not doing anything about helping the customer - resending or offering refund. It's seems I'm not the only disgruntled customer on here and quite recently too!
Ellie
Answer from Petit-Fernand
Dear Ellie, thank you for your purchase at Petit-Fernand! We are very sorry for the delivery problems and we indeed do not have any influence on the postal services. It can happen that the post do not deliver the order in time, and we can surely resend it again on our cost or refund if you wish. If your email was not answered, please let us know your order number so we can solve your problem asap.
1
/5
★☆☆☆☆
A terrible experience. I ordered the labels long before school started and they never arrived. I tried to contact them every day by writing through the forum, where they only replied twice without being able to tell me where the order was. And I tried calling continuously but to no avail since the recorded voice said it was impossible to talk to an operator and that you had to write on the forum.
Cristina R.
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Answer from Petit-Fernand
Buongirno Cristina, we are sorry for this non-delivery by the postal services. As per previous exchanges, I confirm that the order has been refunded as per your request. Good day
1
/5
★☆☆☆☆
Still not arrived what ordered. When he looked they say delivered. You are such a thief. Made 100 emails, but no response. I ordered August 29. You are Thieves .
Tilani M.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution immediately. Have a good day
1
/5
★☆☆☆☆
NO! NO! PRODUCT NEVER ARRIVED!!!!
Laura
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Answer from Petit-Fernand
Good morning, we are sorry for this anomaly on the part of postal services. We have proceeded to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
Unfortunately, I ordered the thermoadhesive labels for my daughter's preschool and never received them. What is worse is that I contacted Petit Fernand in writing to explain the issue and possibly ask for a refund and never even received a response! I expected to be contacted at least for an apology.... What a disappointment!!!!
Elisa
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
Lousy service, I won't use it anymore
Esther Romero Marques
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Answer from Petit-Fernand
We are sorry to hear that you had a bad experience with your purchase. We will contact you in the next 48 hours. Good day
1
/5
★☆☆☆☆
Pathetic!!! I am really disappointed and most of all furious! I ordered labels for school on September 4th.... Money debited from the account ages ago! We've tried to contact them again and again to no avail! By e-mail, it's an automatic message! By telephone, answering machine! What do we do??? Will we receive the labels at Easter? A refund? Otherwise we have to sit on the money debited !!! A shame !!!
Marisa ... 8/10
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Answer from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email, we will get back to you as soon as possible to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Comment on August 30, labels still not received to date, September 24 and customer service unreachable
Attard Amandine
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Answer from Petit-Fernand
Hello, we're sorry to hear that you haven't received your order. In fact, your order was returned to us by the post office with the following note: Address error. We have contacted you to ask for confirmation of your address. Have a nice day? Alessio
1
/5
★☆☆☆☆
Unfortunately, the order has not arrived and we now have to find another solution. We have not heard back from customer service either. A refund would be great
Veronika
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Answer from Petit-Fernand
Hello Veronika, We are very sorry that you have not received your order. It could be that it was lost in the post. We can offer a refund or resend the labels.