/10
★★★★★
based on 125999 reviews published
★★★★★
based on 125999 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the labels ordered on August 30, the package cannot be tracked, customer service is not responding, and I asked to cancel the order but no one took my request into consideration. All very bad
Kla
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the late reply, we have emailed you to resolve this delivery anomaly by the postal service. Good day Alessio
1
/5
★☆☆☆☆
This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!
Fateha C.
Answer from Petit-Fernand
Dear Fateha, you provided with the incomplete address and the order could not find its way to you. You messaged us once 3 days ago and we gave you a few options how to resolve this situation. We looking forward to your reply.
1
/5
★☆☆☆☆
I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.
Fanette Delord
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Answer from Petit-Fernand
Hello Fanette, thank you for your phone call. Your new gourd is on its way 🙂 Have a nice day!
1
/5
★☆☆☆☆
The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you
Alice A.
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Answer from Petit-Fernand
Good morning Alice, We are sorry for this delivery anomaly by the postal services. In the past few days we have rescheduled the order as you requested. We hope you will receive it soon Have a good day ?
1
/5
★☆☆☆☆
Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.
Agathe Hidreau
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Answer from Petit-Fernand
Hello Agathe, we're sorry for the delay in your order. Have a nice day!
1
/5
★☆☆☆☆
I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, We apologize for this delivery anomaly by the postal service. I confirm that we have taken steps to find a solution to this unfortunate inconvenience. Looking forward to your feedback Good day Alessio
1
/5
★☆☆☆☆
Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!
Loredana
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Answer from Petit-Fernand
Bungiorno, we are sorry for this delivery anomaly by postal services. We have made arrangements to refund your order. Good day Alessio
1
/5
★☆☆☆☆
I ordered a month ago and still haven't received anything
Angela
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Answer from Petit-Fernand
Good morning Angela, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.
Manon Durand
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Answer from Petit-Fernand
Hello Manon, we apologize for this oversight on our part. We have contacted you by email in order to help you.
1
/5
★☆☆☆☆
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
Valentina A.
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Answer from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
1
/5
★☆☆☆☆
This order has not been delivered and I still have no concrete follow-up.
Rabya Almamy
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Answer from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
Rabya Almamy
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Answer from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
Caterina S.
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Answer from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
1
/5
★☆☆☆☆
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
Amandine
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Answer from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
1
/5
★☆☆☆☆
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
Angélique
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Answer from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed. I placed an order on September 1 and so far no delivery.
Invité
Translated review
Answer from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
1
/5
★☆☆☆☆
My order has not arrived! Still waiting
Anna V.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
1
/5
★☆☆☆☆
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
Laura
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Answer from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
1
/5
★☆☆☆☆
Unfortunately, I never received the order
Francesca R.
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Answer from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
A waste of time. The order never arrived and we have to look for a last-minute solution.
Lucy
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Answer from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
1
/5
★☆☆☆☆
My package after a month has still not arrived
Gloria M.
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Answer from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
1
/5
★☆☆☆☆
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
Invité
Translated review
Answer from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
1
/5
★☆☆☆☆
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
Sabrina Moreels
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Answer from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
1
/5
★☆☆☆☆
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
Salomon
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Answer from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
1
/5
★☆☆☆☆
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
Erika B.
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Answer from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
Giuseppe V.
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Answer from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Order never received, after sending an e-mail twice I never got a reply.
Guilleau
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Answer from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
1
/5
★☆☆☆☆
I never received my order
Graziella Candelon
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Answer from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
1
/5
★☆☆☆☆
What opinion did not come of it ????
Marica S.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Delivery times exceeded 3 weeks! It's just unacceptable
Invité
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Answer from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!