Reviews Petit-Fernand

My order is faulty

Self-adhesive labels for objects are really great. But iron-on labels aren't what they used to be. They sometimes come off even after a single wash. When I first ordered them, they melted perfectly into the fabric and didn't peel off. With the last two orders, the quality is no longer there: they come right off the ribs, whatever the type of fabric! I go to the competition for iron-on, but not for self-adhesive.

Product not arrived!!!

To date I have not received my order yet,tomorrow last day available. Hopefully it will arrive.

A bit complicated to finalize,but they were free labels,so it's still nice,the labels were sent on september 6th and didn't arrive until the 23rd.

In the end, the order arrived a few days late.

The delivery leaves something to be desired! The quality quite good!

Very nice labels very nice packaging....... inability to make an estimate of receipt of order....... so arrived when no longer needed

Delivery took a long time otherwise product in line with what was ordered

The long delivery time (10gg since I placed the order) would also be justifiable. also the printing error with which my order arrived. what I find really unjustifiable, however, is the lack of response from customer service (after 20g and two emails, still no response) despite the automated response message describing itself as ëvery dedicated customer service team'!

The labels are beautiful and durable (I know because I have been ordering them for years), unfortunately, however, they are guaranteed to be shipped within 48h but never arrive before 3/4 weeks . I placed the order on September 7 and they still have not arrived (today is the 23rd) .

I received water bottle, lunchbox and bag while I did not receive the labels. I wrote an email but they did not reply

I've ordered in the past and was very happy with the labels I received, but I was very disappointed with my latest order (N°1001661082). The labels arrived in board form, not pre-cut. I had to cut them myself with scissors in order to use them. I sent an e-mail 2 weeks ago but got no reply, so I tried to send one again but the "send" button didn't work. I then sent a message by messenger 4 days ago which also went unanswered. So I wouldn't recommend this site, because in the event of a problem, there's no telephone number and no one replies to e-mails.

My rating of mediocre does not refer to the quality of the products, which are indeed very good and beautiful. It is referring to the organization and customer service, which is not very diligent. In my case, I paid for 3 items in this order: a set of adhesive labels, a personalized water bottle, and a personalized wooden backpack tag. Unfortunately, the latter was not delivered to me; it was not in the package. I immediately wrote to customer service, requesting either a refund equal to the value of the missing item or a reshipment of the item, but after 5 business days I still have not received a response. For a store that operates exclusively online, responses should be faster. If I do not receive a proposal for a solution to what happened, despite the fact that the value of the sticker label is not high, I will not place any more orders, because on line the seriousness of the traders is important.

The stickers are beautiful, just as I had put them together. The only thing I wasn't happy with was the delivery time, which I found very long.

Arrived after more than a month, but a la the end they arrived and I am so happy. Can't wait to try them out!

Labels do not stick to clothes. 1 wash and labels stuck to drum. Disappointed.

Arrived more than 3 weeks later exceptionally and the labels do not peel off easily ... which surprises me ... this is my third order Otherwise super I recommend they resist well to the dishwasher and children are always delighted to have some stickers extra gifts ... they are pretty your labels thank you

Order placed in early September, thanks to the Gémo offer, and order still not received... Too bad

Labels arrived beyond maximum delivery time limits. Customer service for NOTHING EFFICIENT. I will never place an order with you again.

The labels are pretty, but it's a shame they're not precut.

The material arrived very fast excellent material I have loved it recommended without any doubt?

Do not wash out

Parcel received 10 days after order. distressing!

Unfortunately, the labels arrived too late.... We couldn't use them...

Nine days and we still haven't received it. I give three stars because we have purchased on other occasions and the product was fine.

The labels are nice, and it's nice to be able to customize them so much, although in preparing the 'nest kit' it would be more convenient to enter the options once (like entering a checkmark to decide if you want all the labels with the same color/font/logotype and layout), and not have to redo it all the time for all of them. shipping could be faster, too, but ok.

The website said it took two or three days, but that was not the reality.

The labels are very good but you are not honest with the deliveries and they have arrived very late.

A little disappointed with the iron-on labels, although I like the labels 24 hours or more before washing the clothes and yet each time the clothes are put in the washing machine the labels come off, otherwise I'm happy with them.

My first order was not validated because the payment was supposedly refused. I received no information to this effect and waited in vain for my order, before going to the site to see that it had been cancelled. I had to place it again. I would have appreciated a commercial gesture for this wait, knowing that in the days preceding my order, there was a promotional code. Furthermore, there's no indication of the exact delivery date of the order. That's a shame.

Shipping takes quite a while, I sent an email to ask when it would arrive and never heard back. I ordered two packs, the thermoadhesive labels have come off in the first wash ..... This is the second time I order, the first time I had no problem but this time I am very dissatisfied.

The labels are great, but they took 17 days to arrive. I spent the money and have not been able to use them because they did not arrive on time. They should have a much faster distribution service.

The lunch box is very large and impractical. The rest of the order, very good.

I would have very gladly given 5 stars for the quality of the product, but unfortunately there were very long delays on shipping creating a great inconvenience for me before school started. The company needs to stop writing shipping within 48h business when the reality is far away (10 business days). I appreciated that you responded to my emails however the damage had already been done.

I'm a bit disappointed because after a few weeks of use and machine washing, the labels are coming off on some materials. Yet I respect everything to the letter... It's a shame... Otherwise, the colors and patterns are very pretty and the iron-on labels are easy to apply.

The shipping is lousy, either it doesn't arrive, or it arrives very late. It has happened to me on the two occasions that I have placed an order.

I didn't receive my order, when I chased it, I was told that as 10 days had passed it was considered lost in the post. I was promised that a replacement order would be manufactured and despatched, within a few days. I'm still waiting for my order and am being spammed with emails to write a review on trust pilot. So, based on my experience so far, I can only mark 1 star for the response I received saying they would replace the order. If I do ever receive my order I will let you know. The products sound lovely but I've yet to see them to verify. I don't like leaving negative reviews so I'm sorry to have to do this. Update - my labels arrived this morning, second request but they are here, they are posted from France ???? so this explains the delay perhaps. They look really cute, I will be able to label things now and see how they perform.

September 2 order: not received to date 23/09/21 Received after reminder and new order sent! Better late than never?

I ordered an "airplane" logo. There's no logo and yet the name isn't centered on the label. The logo is transparent lol